OutlookUservoice_icon_outlook Outlook Feedback by UserVoice

Hans Wurst

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    We apologize for the inconvenience. We currently don’t support the ability to open shared mailboxes or other mailboxes that you have permissions to access.

    To open these mailboxes, you can access Outlook from a desktop browser (by requesting the desktop site in the browser settings) or use the Outlook mobile app that can be downloaded from the iOS and Android app store.

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    Hans Wurst commented  · 

    Please add the feature again to open shared mail accounts / folders. This is crucial to many. Please also add this feature to the mobile app as well, which I haven’t used as it does not show shared accounts / folders.

    If not possible, please let users change back to the old interface, so the folders can be accessed.

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