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  1. 88 votes
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    9 comments  ·  Outlook.com on the mobile web » Settings  ·  Flag idea as inappropriate…  ·  Admin →
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    M commented  · 

    I lost all emails in my inbox also. It happened when I tried “deleting all” from my junk email folder. It deleted EVERYTHING IN MY INBOX INSTEAD. So angry.
    And all I can do is hope someone from support see my “suggestion” here. Totally ridiculous.

    M supported this idea  · 
  2. 49 votes
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    140 comments  ·  Outlook.com on the mobile web » Folders  ·  Flag idea as inappropriate…  ·  Admin →

    Apologies for the issues you have been facing. Our team is working on this and we have a few follow up questions that will help us.

    Is the junk folder not visible only when you access outlook on the mobile browser? Or is it not visible from the desktop as well?

    Is the junk folder not visible only in certain browsers?

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    M commented  · 

    I TRIED TO EMPTY MY JUNK MAIL FOLDER AND IT DELETED EVERY SINGLE EMAIL IN MY INBOX INSTEAD!!
    LAST WEEK IT WAS ALL JUNK MAIL GOING TO MY INBOX, WHICH HAS BEEN FIXED, BUT APPARENTLY THEY FORGOT TO UNLINK THE JUNK MAIL DELETE ALL FROM THE INBOX.

    SO ANGRY, I had very important emails in my inbox!!

    And the junk mail folder is still full of junk, btw.

    IM READY TO DUMP OUTLOOK AND MOVE TO GMAIL.

    M supported this idea  · 
  3. 202 votes
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    67 comments  ·  Outlook.com on the mobile web » Folders  ·  Flag idea as inappropriate…  ·  Admin →

    We apologize for the inconvenience caused. We have a few questions to understand what’s going wrong.

    1. Is the entire inbox empty or are only a few mails missing?
    2. Is this an intermittent issue? Are the mails sometimes visible and sometimes not?
    3. Are you trying to look for the mails through the search icon or are you scrolling to the date to search for the mail?

    Do write back to us with your answers. We thank you for the continued patronage.

    We’ve fixed a related bug on iOS 10.3. If you’re on this version of iOS, do let us know if you’re still not able to see your mail.

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    M commented  · 

    So last week my email was getting flooded with junk mail. That has stopped, thankfully, but now all the emails in my inbox have suddenly disappeared. Some were very important. Where are they? Please fix this!! HELP!!

    M supported this idea  · 

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