630 votesMel commented
Outlook need to improve their Junk/Spam processes.
I am reporting and blocking multiple emails daily and yet I am still getting 100's of spam emails, especially from the same domains.
It is very frustrating having to report emails as phishing, then go into the deleted folder and then block them... i have to sort through my legitimate emails first to ensure they dont get affected... this is too much work for users
Solutions that outlook need to consider:
1. Report phishing emails and then give a tick option to also: Block email address / Block domain / Report domain
2. If a domain has been reported by a number of outlook users, then it should be blocked from the outlook system altogether
3. Outlook should have an option to review Block list in order of domain name. That way we can see if a number of emails have come from the same domain and 'bunch' them into one blocked domain rather than 100's of different emails from the same domain.
4. If an email address/domain has already been reported and blocked - don't have the email come through to Junk OR Deleted... Block the domain from entering any inboxes at all.
A large number of people have fallen victim to having email addresses stolen from databases and then sold on the black market to con people into giving up their personal info, banking details, money etc..
If this Junk/Spam/Phishing/Blocking process isn't improved by outlook, I myself as well as assuming many others will be closing their accounts and finding another provider.
Protect your users!