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    89 comments  ·  Outlook.com on the mobile web » Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We stop users from using an older password to help protect them against malicious logins. We understand that this can be annoying but our users’ security is of paramount importance to us. We apologize for the inconvenience caused.

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    Sergey commented  · 

    Sometimes , when I am ? using my account with libraries PCs or somewhere else, you are asking me SMS code, but that old ? my mathers phone ? number does not exist. What I should do? You do not have place for writing to you that problem. Many times I was in big troubles, because if I want to ? unblock my account, I need to use that SMS code or answer, in my opinion, many stupid very hard questions. For example, I forgot time, where I ? created my account, which old ? passwords I was using before. The stupidest thing is writing ✍ themes of letters and emails of people, that was in contact with me. Nowadays we just copying that things. Themes? I receive very much letters. How I can ? write it to you ? after several days. SO, PLEASE, GIVE ME ABILITY, TO SPEAK ? WITH SOMEONE FROM YOUR SUPPORT without entering account. For him, or her, I can ? say, what I had in my account (for example, I had many letters in Czech language, with my mom and so on), which photos I had in OneDrive. I CANNOT SPEAK ?? ROBOT.

    Sergey supported this idea  · 

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