Everything I am interested in voting for on here seems like it could be fixed by allowing "Shared Mailboxes" to utilize OCM. This is the third one.
Why must we ask for mandatory CRM features. Many people switched to outlook because it advertised a CRM platform. Now I have to look at switching to another CRM platform when one of my main selling points for office365 was an advertised CRM platform to allow everyone to work together and see everything. That's the whole point of CRM.
Second thing I voted for already that I feel could be solved with making OCM available for "Shared Mailboxes". This is an obvious feature that makes OCM not be a CRM. This is not a feature, but a mandatory thing a CRM should be capable of.
I think this might also be solvable by simply having "shared inboxes" be usable with Outlook Customer Manager.
That being said, this feature would solve both issues that make no since to already have as a possibility when CRM tools are all about multiple people using it. This is baffling. These two are not features, but needs of a CRM tool.
How has this not been done? A shared mailbox would mean multiple people are using it. This is the most important time to utilize a CRM feature. So whenever anyone sends an email, everyone can see that the customer actually did get responded to.
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