Julian Mead
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I agree - user control over the layout is very important. With all the preview lines it leaks information which is a security risk but more annoyingly I could see 20-30 emails set at one line each but only get about 8 emails at 4 lines each.
I look forward to going to work in the NHS where they are still running 10 year old versions of Outlook and the layout could be personalised which makes for a much better overall experience.