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CARL MARSDEN

My feedback

  1. 14,213 votes
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    143 comments  ·  Outlook.com » Mail  ·  Flag idea as inappropriate…  ·  Admin →
    CARL MARSDEN commented  · 

    Someone from Microsoft or Outlook should watch the BBC1 program rip off Britain. Who are now warning people about spam loyalty emails and how people are being conned into handing money over and how companies like outlook are allowing this to flood their platforms

    CARL MARSDEN supported this idea  · 
    CARL MARSDEN commented  · 

    Here are the latest spam emails doing the rounds:

    Direct debit cancelled TV licence
    Easyjet you have won a holiday
    Sainsburys to claim your money of voucher
    Morrisons to claim money off vouchers
    Amazon prime to say your payment has not been made

    Some of these are now being shown on TV where people are opening these emails and believing they are genuine and ringing the phone number included. Opening these types of messages not only could tell the spammer the email is live but could also spread viruses. Outlook and Microsoft really do need to sort this problem out and soon as they are allowing these spammers to send viruses and rip people off

  2. 3,803 votes
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    56 comments  ·  Outlook.com  ·  Flag idea as inappropriate…  ·  Admin →
    CARL MARSDEN commented  · 

    Outlook get systems sorted!! How many users have to complain or delete their email accounts before any action is taken.

    3yrs this problem has been going on 3yrs we have listened to the bull **** from people that behind a screen typing rubbish after rubbish hoping people will go away.

    Well people will go away because if this goes on much longer you will notice a decrease in users and then your spammers will have won.

    Look what happened to the NHS that was someone opening a email they thought was safe. Travel ex again a email that should have been trusted both contained a virus both infected 100's of computers.

    Outlook don't care. Look at the complaints on these forums but are they acting or listening are they hick

  3. 10,702 votes
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    122 comments  ·  Outlook.com » People  ·  Flag idea as inappropriate…  ·  Admin →
    CARL MARSDEN commented  · 

    The one that I keep getting at the moment is poetfake that one has telephone, love hearts, animals of all types. You block one and within moments there is another.

    How can you setup rules when rules don't work. Microsoft and outlooks are useless and should really not be running a email service

  4. 82 votes
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    15 comments  ·  Outlook.com  ·  Flag idea as inappropriate…  ·  Admin →
    CARL MARSDEN commented  · 

    We know people are reading this because a moderator has to make sure they are suitable to post just a shame you can't put the effect in to make sure that the spam mail is not getting into the email accounts

    Free or not people should not have to suffer at Microsoft and outlooks incoptance

    CARL MARSDEN commented  · 

    Its now total useless. Over the last few days a block box has shown up you click it hoping the spam will stop yeah right might as well just place a bet on the lotto and hope I win.

    This problem has been going on for over a year now. 100's and 100's of complaints and still nothing has been done. Why would anyone pay for a service that does not serve the customer.

    You at Microsoft and Outlook are allowing the spammers spread their viruses well I for one have started to close my outlook account down and would advise anyone else to do the same

  5. 3,079 votes
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    Under review  ·  1572 comments  ·  The new Outlook.com » Mail  ·  Flag idea as inappropriate…  ·  Admin →
    CARL MARSDEN commented  · 

    This is really one big joke. They can't stop all the unwanted emails but they can stop us posting our comments which tell everyone that Microsoft and Outlook are useless

    CARL MARSDEN commented  · 

    poetfake.co/com/uk how many times

    then we buy any homes shame that seen as live in council property

    Now microsoft and outlook I am sick of blocking these unwanted emails and nothing happening

    your rules are s**t as they don't and never have worked. people are leaving or deleting and still you do nothing. Well no wounder Microsoft and outlook are running out of money. To run a good business you need to listen to your customers something that sure is not happening here. As for the fools in your contact centre I can give that advice out do this do that but when you have don't expect it to work (BECAUSE IT WON'T)

    CARL MARSDEN commented  · 

    and we know someone reads these messages and gets paid for doing so as every message needs a moderator approval just a shame Outlook don't moderate their email services and allow spam/junk emails to hit peoples emails

    100+ junk/spam emails a day is not a joke and they don't always go to the junk folder and end up in the inbox folder.

    If your not going to sort the problem just close Outlook as you soon won't have anyone using it. I have now gone to action frund and my local police and even my company that provides my internet security to see if they can't do anything because you sure are not and making clear your not

    If I ever do get a virus and can prove it came via a email I will have compo from Outlook

    CARL MARSDEN commented  · 

    and before you say apply the rules what bloody rules there are not as they dont work even if you do apply them. You can't block/report because within moments they are back sometimes with the same email and the same address

    Here a little hint anything that has a red flag at the side of it is junk or spam ect so it should be getting into a persons email box but oh no Outlook just thinks sod that we will allow it any way just proves how much really does care about their customers when they can't even be a..e to listen or act

    CARL MARSDEN commented  · 

    Back to receiving 100+ junk emails over night again. For god sake Outlook get this matter sorted and stop making your users suffer because you can't be bothered to do your job right or put in place the proper security to stop these people.

    I like many more am sick of reporting the matter here and to someone that sits behind a screen and is not bothered that we are suffering. Outlook use to be great to use now it's just a ballache it's just a shame companies like Outlook can not be fined for matters like this .

    Within the next day or so I am off to another email provider one that does listen to their customers and does not allow the amount of junk/spam emails that Outlook does.

    SORT OR LOSE

    CARL MARSDEN commented  · 

    Awaiting moderator approval

    So someone does read these postings then so my next Question is WHY IS NOTHING BEEN DONE and under review who with someone that does not understand simple computer programming

    CARL MARSDEN commented  · 

    Also how many times should you have to empty and junk/deleted email folder first of all you have mark the junk email as spam/phishing then you have to delete them which then moves them to deleted you then have to then go to the deleted folder and guess what the emails you think you have just deleted are sat there in the deleted folder so again you choose delete all and empty the folder thinking they have gone O NO how wrong you are they still have not gone you watch it count them and then you have to repeat the process again OUTLOOK YOUR A JOKE and not a good one get it sorted

    CARL MARSDEN commented  · 

    You try and comment about this and it has to be reviewed before it is posted! what happened to freedom of speech? we are all here complaining about the same thing that the new Outlook DOES NOT WORK if you spent more time into sorting this problem as you do proof reading these complaints the problem would have been sorted years ago when the users of Outlook started to complain.

    This problem has been going on far to long get your heads out of your ***** and please get it sorted otherwise this time I'm out and will never use Microsoft or Outlook again

    CARL MARSDEN supported this idea  · 
    CARL MARSDEN commented  · 

    Five times today I have tried to block the same emails I no longer want to see in my junk box five times today I have tried to report the same emails as phishing every time within at least five to ten mins later they are back there able to spread their viruses and god know what else.

    I like many others am now getting sick of stating that Outlook really don't give a dam what we the users think. WE tell Outlook the system is not working they do NOTHING we tell them we will LEAVE they do NOTHING do they care (NO THEY DON'T) and the reason they DON'T CARE is because they think they have got us over a barrel.

    We are told many times that the system is working because emails from Bitcoin are going to spam and the more they are reported the lower their score will become meaning the email will be blocked.

    Well I for one DON'T want to wait for their score to hit zero I WANT TO BE ABLE TO BLOCK NOW and when I do BLOCK I NEVER WANT TO SEE THOSE EMAILS again. I know spammers have an habit of using IP changing technology but if Outlook can't have a system that can deal with this like every other email provider then there is no point in providing an email service.

    Outlook say come an pay for our service it will stop the junk mail you will be able to block these emails what a load of **** that is I know people that do pay for Outlook and believe me when their renewal is up they won't be paying no more because pay or not you can't BLOCK NOBODY NO MORE get it sorted or lose the people that keep you lot in a job

  6. 2,873 votes
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    Under review  ·  1323 comments  ·  The new Outlook.com » Spam  ·  Flag idea as inappropriate…  ·  Admin →
    CARL MARSDEN supported this idea  · 
    CARL MARSDEN commented  · 

    Same spam 6 diff email address how can that be OUtlook like in my pass comment we contact you to complain you tell us your working hard to fix this problem but ARE as I like many here think who ever tells us that are LAIRS. My parents told me never to tell lies as they would get me into trouble well your lies have now got you into trouble as soon you won't have any users using the Outlook platform, but saying that you maybe wanting that.

    Don't ever ask me to pay for Outlook or any Microsoft product because the answer will be ******* as why should anyone pay for a service they are not getting or if are getting is not working proper.

    If you had brought a product from a shop and it was faulty you could get a refund by law shame Outlook have not learned what the law is yet.

    Way Outlook are going they soon will not have any staff to pay as they won't have a job as why employ people when there are no customers to serve

    CARL MARSDEN commented  · 

    Total **** get it fixed and stop treating us like fools. 100+ junk emails today and not a one of them was of interest puma nike netflix ebey have now all become *** sites where you can find **** females

    CARL MARSDEN commented  · 

    So it seems like that the nike, puma and netflix sites have all turned into **** sites where you can if you so wish hook up with **** women for ***.

    I really do hope that these companies get forward these emails and they start looking at taking Outlook to court then maybe just maybe Outlook can explain to a court judge why they are not doing anything to stop these emails getting into peoples email boxes.

    Because I am subscribe to the Nike and Puma websites these emails are going to my inbox and not junk box and because they have a Nike/Puma logo they are being opened so now I am having to check the subject title and risking a virus infecting my machine.

    Well be warned Outlook if my machine does get infected with a virus I will also see you in court and will sue for every penny I can get as you have been told about this matter for the last 3years and nothing to stop it or at least slow them down.

    Still we are told you can block or report and it will effect that email rating meaning they will be blocked later than sooner that's not good enough.

    I have now had enough and will be doing what I said and moving to an email provider as from first thing tomorrow morning and I sure won't be linking what was my outlook account to it not that any mail apart from spam emails will be going to it.

    I would advise anyone else to do the same as Outlook don't give a monkeys and are never going to put something in place to stop this

    BYE BYE OUTLOOK

    CARL MARSDEN commented  · 

    So it seems like that the nike, puma and netflix sites have all turned into **** sites where you can if you so wish hook up with **** women for ***.

    I really do hope that these companies get forward these emails and they start looking at taking Outlook to court then maybe just maybe Outlook can explain to a court judge why they are not doing anything to stop these emails getting into peoples email boxes.

    Because I am subscribe to the Nike and Puma websites these emails are going to my inbox and not junk box and because they have a Nike/Puma logo they are being opened so now I am having to check the subject title and risking a virus infecting my machine.

    Well be warned Outlook if my machine does get infected with a virus I will also see you in court and will sue for every penny I can get as you have been told about this matter for the last 3years and nothing to stop it or at least slow them down.

    Still we are told you can block or report and it will effect that email rating meaning they will be blocked later than sooner that's not good enough.

    I have now had enough and will be doing what I said and moving to an email provider as from first thing tomorrow morning and I sure won't be linking what was my outlook account to it not that any mail apart from spam emails will be going to it.

    I would advise anyone else to do the same as Outlook don't give a monkeys and are never going to put something in place to stop this

    BYE BYE OUTLOOK

    CARL MARSDEN commented  · 

    This is what they sent me
    ### Do not reply below this line ###
    Outlook.com Support
    August 04, 2019, 09:40 +0000
    Thanks for your response, Carl. I sincerely apologize for the ordeal. I couldn’t agree more with you that unwanted emails sometimes could really be annoying and if there’s a way to stop them permanently, indeed it could make our email experience much better. Our Engineers are continuously working to find a way on how we can improve our email filtering. I just want to mention that it is a major problem that all emails provider is encountering and none of us can guarantee a 100% spam emails though we understand the need for having this feature to control the situation.

    If unwanted emails are routed in your Junk email folder, that is a clear indication that our Filtering system is working. Outlook.com filtering system is designed to make sure that suspicious/unwanted emails won’t be delivered to your inbox hence they will be quarantined in your Junk Folder and automatically be deleted on a certain period of time. Hence, no additional steps require on your end.

    In addition, if these emails resides in your Junk email folder, their account reputation gets lower each time and Outlook.com learns by this behavior and in such time it will be blocked permanently, however, this process may take some time though and we hope for your understanding.

    We would like to confirm if these spam emails are going to your Inbox or Junk folder?

    We’d also like to ask for your patience and understanding that we are doing everything we can to fight junk/spam emails on our end.

    Please keep me posted so we can update our course of action.

    Regards,
    Outlook.com Support

  7. 16 votes
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    7 comments  ·  The new Outlook.com » Spam  ·  Flag idea as inappropriate…  ·  Admin →
    CARL MARSDEN commented  · 

    Microsoft your email platform is a joke Spammers are well aware you are doing nothing to stop them from sending out fake emails. I even know people that have brought 360 softwear and still being plagued by these emails get stopped now or loose customers and uses. You tell use that you have people testing things like this well they are doing a good job at it are they when you can get over 30 junk email all from fake email address I am still getting these fake emails into my inbox

    Fedex are aware that there are problems with fake emails being sent using their branding same as paypal ect ect all have been in touch with you but you Microsoft are doing NOTHING why?

    I now feel it's time Microsoft was held account in a court of law

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