OutlookUservoice_icon_outlook Outlook Feedback by UserVoice

CARL MARSDEN

My feedback

  1. 5 votes
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  The new Outlook.com » Spam  ·  Flag idea as inappropriate…  ·  Admin →
    CARL MARSDEN commented  · 

    Microsoft your email platform is a joke Spammers are well aware you are doing nothing to stop them from sending out fake emails. I even know people that have brought 360 softwear and still being plagued by these emails get stopped now or loose customers and uses. You tell use that you have people testing things like this well they are doing a good job at it are they when you can get over 30 junk email all from fake email address I am still getting these fake emails into my inbox

    Fedex are aware that there are problems with fake emails being sent using their branding same as paypal ect ect all have been in touch with you but you Microsoft are doing NOTHING why?

    I now feel it's time Microsoft was held account in a court of law

  2. 1,009 votes
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    244 comments  ·  The new Outlook.com » Search  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you, everyone, for reporting this issue to us. We understand the frustration around this issue that has been ongoing for some time, and are working to track down issues.

    In order to help us pinpoint issues, please be as descriptive as possible in highlighting what your specific issue is when posting a comment.

    In the meanwhile, here are some instructions and help to attempt to mitigate issues with your Mailbox:

    - In order to create rules: 1) Right-click on a specific email and select “Create rule”. 2) Select the overflow menu in the top menu bar and click “Create rule”. 3) Click “Settings” → “Mail” → “Rules” → “Add new rules”

    - Rules run in order from top to bottom on your rules list in the rules settings page. If you have a rule created with the option “Stop processing more rules” (enabled by default), once that rule condition…

    CARL MARSDEN commented  · 

    Outlook.com Support
    January 16, 2019, 11:29 +0000
    Hello Carl,

    Your concern is reasonable, and I completely respect it. We have tried all the possible troubleshooting steps to put halt to those spammers and spoof emails and I sincerely want to thank you for your time in following the steps.

    As much as possible, we do not want to lose any of our customers. However, if you want to pursue with the decision of creating a new email account with a different email service provider and proceed to a legal action, we definitely respect your decision.

    You can submit your legal action through our:
    Microsoft Legal and Corporate Affairs Department: 425-638-7777

    Thank you for trusting Outlook.com Support. Have a wonderful day ahead!

    All the best,
    Niño P. – Outlook.com Support

    If there is anyone here that knows of a solicitor that will take Microsoft on can you please let me know. Over the last week I have complained every day to tell Outlook their system is failing even to the point that the spammers are using microsoft.com it is no longer a joke and it's our computers, phones ect ect that are been put at risk of getting a virus or worse someone clicks on a link and their bank account is cleared of all their hard earned money.

    Microsoft and Outlook have proven they care or for that matter read these kind of postings. If you type into Google which is the top 10 email providers you will see that Gmail is no1 and outlook is dropping like a stone.

    I for one have had enough and as stated above think that seen as they are taking no notice of their users they might take note of a court of law.

    If outlook do read these here are a few things your testers are missing:

    Paypal is paypal.co.uk

    amazon/adsa ect ect DO NOT do online gift cards

    I will never send spam emails to myself via email using my email address

    For a start sack all the people you employ to test these systems and they seem as thick as pig s**t and employ some new ones that at least know what a spam email looks likes.

    We are told that security is at the forefront of all companies well my security that you say is in place to protect me is NOT WORKING or even in place. I like many more have given you long enough to sort this matter well NO MORE

    CARL MARSDEN commented  · 

    DOES anyone from Microsoft read these posting because it seems like they DON'T well glad to hear that you at Microsoft HQ around the world are getting paid for doing F*** all while the rest of us that use the Microsoft platforms are suffering because you don't listen to your users.

    Privacy Policy rules are being broken due to you not fixing this problem well maybe it's time to seek legal advise and see Microsoft in a court of law

    CARL MARSDEN supported this idea  · 
    CARL MARSDEN commented  · 

    It's now time that Microsoft started to listen to his users and fixed the email problems that are happening on their platform!! After contacting Microsoft's customer service they was as useful a chocolate fire guard.

    Was told to use the block button (useless) emails continue to come sometimes more than blocking

    report to Microsoft (DON'T bother they don't care)

    I am now thinking that its time to seek legal advice and take some legal action as seems to me that Privacy Policy is now being broken and the only way Microsoft will do something is when whey are fined for allowing this **** to keep happening.

    Microsoft Privacy Policy states that they will look after your data such as your age, address, gender, email address ect ect I believe they are not and are now breaking the data protection act in a number of countries and it must stop. There is no way that spammers are running this amount of email address and sending them seen as it is only happening on Microsoft emails and not on other platforms such as Gmail, yahoo ect.

    The other part of this is that the Microsoft platform may it's self been hacked? but as normal Microsoft are not commenting nor doing anything to tell us they are sorting it. NO WOUNDER Microsoft are worried about other platforms stealing their customers I also would be as well but then I would also be FIXING the problems that customers are reporting as faulty in a bid to try and keep them using Microsoft services

  3. 137 votes
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    59 comments  ·  The new Outlook.com » General  ·  Flag idea as inappropriate…  ·  Admin →
    CARL MARSDEN commented  · 

    Romance-Tale.com <house1@free.net>
    Sat 12/01/2019, 20:58

    microsoft™ Support: Contact Support

    Like Twitter Instagram YouTube

    Now do something about these emails seen as it clearly states MICROSOFT customer service when it's clearly not

    CARL MARSDEN commented  · 

    Romance-Tale.com <house1@free.net>
    Sat 12/01/2019, 20:58

    microsoft™ Support: Contact Support

    Like Twitter Instagram YouTube

    Maybe now you will do something about these kinds of emails now they are saying theat they are from MICROSOFT but they are clearly not.

    I have now reported this matter to the police in the UK and told them that Microsoft are doing F*** all to sort the matter. I have also placed a complaint with the ICO

    CARL MARSDEN supported this idea  · 
  4. 29 votes
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    12 comments  ·  The new Outlook.com » Spam  ·  Flag idea as inappropriate…  ·  Admin →
    CARL MARSDEN supported this idea  · 
    CARL MARSDEN commented  · 

    Since Microsoft have changed Outlook you can no longer block any emails that you class as unwanted as the block button does not work any more. I have blocked unwanted emails and sometimes within minutes the same email address I have blocked is again back in my email inbox or junk folder. I am now getting sick of this problem and soon will be looking to change to another email provider as Microsoft really don't care that their customers are suffering like they are

    CARL MARSDEN commented  · 

    Since the change in the way outlook is managed and looks spam emails are up and blocking is way harder.. Since the rollout of the new outlook I have tried to block many spammers only to find out sometimes within minutes that the same spammers unwanted emails that I have just blocked are able to still email me which really means there is no way of blocking unwanted emails which then breaks most laws around the world. I will be soon deleting my outlook account and going to another email provider as Microsoft Outlook is a joke and even when you complain Microsoft do bugger all to sort the problem

Feedback and Knowledge Base