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    73 comments  ·  Outlook.com on the mobile web » Folders  ·  Flag idea as inappropriate…  ·  Admin →

    We apologize for the inconvenience caused. We have a few questions to understand what’s going wrong.

    1. Is the entire inbox empty or are only a few mails missing?
    2. Is this an intermittent issue? Are the mails sometimes visible and sometimes not?
    3. Are you trying to look for the mails through the search icon or are you scrolling to the date to search for the mail?

    Do write back to us with your answers. We thank you for the continued patronage.

    We’ve fixed a related bug on iOS 10.3. If you’re on this version of iOS, do let us know if you’re still not able to see your mail.

    An error occurred while saving the comment
    Julia commented  · 

    This happens to me. Only on the mobile ap. All of my message are still in my inbox if I log in via a browser, but my ap inbox appears empty or nearly so.

    An error occurred while saving the comment
    Julia commented  · 

    My mail disappears from my Mobil after I view it. It remains in my inbox on my computer, but I am unable to access old mail from my phone. Either old inbox mail or mail in other folders. Once I read it it disappears within a few days. It’s a problem.

    Julia supported this idea  · 

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