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J W

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  1. 809 votes
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    161 comments  ·  The new Outlook.com » Spam  ·  Flag idea as inappropriate…  ·  Admin →

    We’re sorry people are experiencing issues here. We have gone back to the old behavior for the left-hand folder tree to always show since last year and we hope this has addressed most issues.

    There are some reports in the comments about individual folders not showing up. In order for us to get to the bottom of the issue, please post as much detail as possible in your comments. What steps are you taking? Which browser/computer/operating system are you using?

    Thank you for your help.

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    J W commented  · 

    Junk mail folder disappeared for me as well. Chrome, windows 10

  2. 51 votes
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    146 comments  ·  Outlook.com on the mobile web » Folders  ·  Flag idea as inappropriate…  ·  Admin →

    Apologies for the issues you have been facing. Our team is working on this and we have a few follow up questions that will help us.

    Is the junk folder not visible only when you access outlook on the mobile browser? Or is it not visible from the desktop as well?

    Is the junk folder not visible only in certain browsers?

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    J W commented  · 

    Junk email folder missing out of OUTLOOK. i"m using Chrome, and it has completely disappeared.

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