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Brian

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  1. 35 votes
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    10 comments  ·  Microsoft Bookings » Booking Page  ·  Flag idea as inappropriate…  ·  Admin →
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    Brian commented  · 

    We've had plenty of bookings over some years. When I saw this post, I went right to our GAL, but don't see any of the bookings addresses there. Why?

  2. 68 votes
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    4 comments  ·  Microsoft Bookings » Booking Page  ·  Flag idea as inappropriate…  ·  Admin →
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  3. 9 votes
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    1 comment  ·  Microsoft Bookings  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 3,338 votes
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    Under review  ·  1528 comments  ·  The new Outlook.com » Spam  ·  Flag idea as inappropriate…  ·  Admin →
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    Brian commented  · 

    The last week or so has seen a resurgence in the spam problem, which really got bad in October and then finally relented a couple months ago.

    I thought the problem had mostly been solved, but apparently not.

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    Brian commented  · 

    @Donna, on your last paragraph:

    -Funny you mention some mail moving to Junk an hour or two after arrival, since I've been noticing that too over the last couple weeks at least. Even mail that's in Safe Senders. I'm assuming it's some other bug, since I can't see how it's connected to receiving more spam. There may even be a separate entry for it here.

    -About your seeing certain mail going to junk no matter what, that's an age-old problem, at least in my case. For whatever reason, MS sees certain mail as a threat, especially if it's mail you have forwarding into Outlook from another service. I don't know that there's anything to be done about it.

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    Brian commented  · 

    Just to follow on from some recent comments, I'm glad some others are also seeing a big improvement (and I've seen similar sentiments in the forum).

    It's been 3 or 4 days now, and it's like a flashback to before the problem started. Not zero spams (that was never the case for my old account) but only a couple a day.

    As to how this was fixed? There have been a couple main theories why things went south in the first place: 1) MS made a server-side setting change, either accidentally or intentionally, 2) A hack (at least one of these was reported in the press early last year).

    It always felt more to me like #1, and it does even more so now, since if it was a hack, they wouldn't have been able to get the genie back in the bottle. I think it was an ill-advised spam threshold setting of some kind.

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    Brian commented  · 

    Totally anecdotal, and too early to really know anything, but I *think* I'm starting to see a slight dip in the number of these received over the last few days.

    It could just be a natural ebb and flow, but at this point, I grasp at anything even slightly promising.

    Has today in particular been relatively good for anyone else?

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    Brian commented  · 

    Just thought it would be worth quoting below what Terry Zink, former MS (on the spam team), could find out about the issue. The news isn't good, but it's something.

    https://answers.microsoft.com/en-us/outlook_com/forum/all/junk-mail-increase-since-beginning-of-october-2019/210efea7-73b5-4b12-b2f0-abb6a32e8023?page=32

    Hi, everyone,

    If spam messages in your Outlook.com account are going to the Junk Email folder and that is the prime complaint, then that is a gap between your expectations and Microsoft's expectations.

    Some - but not everyone - believe that spam filters keep all "obvious" spam out of the Junk Email folder, and only put the questionable stuff in for human review. By contrast, Microsoft doesn't necessarily differentiate between "obvious" and "non-obvious" spam, it's only highly confident by the technique that is used to catch it. As long as the spam stays out of your Inbox (and the Junk Email folder is not the inbox), then the spam filter is doing its job. Microsoft's metric is how much spam is in your inbox, not how much spam is in your Junk Email folder.

    You can see that this is a gap in some folks' expectations that even the spam in the Junk Email folder should be at a minimum.

    Most of the spam that gets rejected are from things on IP reputation lists. The issue with Outlook.com is that some spammers only attack Outlook.com/Hotmail, and therefore the third party IP reputation lists don't detect them. Microsoft has its own home-grown IP reputation lists, but they are used as an input into the content filter, not to reject on. This is done for various reasons that I won't go into here.

    Microsoft used to silently delete spam, but dropped that practice a while ago.

    If you have been using Outlook.com for a long time, and only use your Junk Email folder to review for potential false positives, but can't since there's too much junk in them, then I suspect you're going to have to make judicious use of the Safe Senders and Safe Domains feature (I think Outlook.com builds an implicit safe senders/contacts list for you, so it's probably not as bad as you think - that is, it's entirely possible you don't even have to do anything).

    But, if you are having problems with false positives from new senders, and this is a major problem for you because you get a lot of email from people you don't know but want to hear from (and they are going to junk but you have trouble searching for them), then I don't have a good solution for you.

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    Brian commented  · 

    You know who could have run point on this issue and probably have solved it? Terry Zink. He ran the "Terry Zink Security Talk blog" at Microsoft for many years, with a specialty of fighting spam, phishing, etc.

    Unfortunately, he moved on to Facebook about a year and a half ago, though he left several points of contact in his last post:
    https://blogs.msdn.microsoft.com/tzink/2018/06/20/the-terry-zink-security-talk-blog-comes-to-an-end

    I wonder if one or more of us could reach out to him, as I expect that after working at MS for so long he has many contacts in the right places there. I've tried on Twitter with no luck so far.
    https://blogs.msdn.microsoft.com/tzink/2018/06/20/the-terry-zink-security-talk-blog-comes-to-an-end

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    Brian commented  · 

    @monckscastle, it started in earnest about two months ago, though some saw it sooner, some a little later. So far, no one that I've seen has been able to reach the right party in Microsoft to look into the issue.

    It's very much as if they decided to stop filtering known-spam. Oddly, I haven't noticed that they've done the same for Office 365, which is interesting because they're both run on Exchange Online.

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    Brian commented  · 

    It took reading back in this thread over a dozen pages, but I'm glad to see some others corroborating that there's been a giant surge in spam this autumn (started mid-October for me). I'd estimate that it's a 10X increase.

    Sure, almost 100% of them do go to Junk, but it's very much like Microsoft entirely stopped deleting known junk *before* they reach us. I realize that's dangerous to do, since sometimes it's difficult for automated systems to discern the difference between what's spam and what isn't, but what you're doing now is not trying at all.

    Microsoft, if you're reading this, did you change something system-wide a few months ago in this area? If so, consider changing it back. As you know, we have no control over what I'm talking about.

  5. 310 votes
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    361 comments  ·  The new Outlook.com » Spam  ·  Flag idea as inappropriate…  ·  Admin →
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  6. 924 votes
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    Under review  ·  130 comments  ·  The new Outlook.com » Spam  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 7 votes
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    2 comments  ·  The new Outlook.com » Spam  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 23 votes
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  9. 13 votes
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    6 comments  ·  The new Outlook.com » Premium  ·  Flag idea as inappropriate…  ·  Admin →
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    Brian commented  · 

    I think it may be more than 10 days now, possibly up to 30 not counting the extra 30 you get via the "recover" feature, but MS would do well to allow everyone to adjust this.

    Note Gmail, which doesn't touch delete mail at all the last time I looked.

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  10. 74 votes
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    Brian commented  · 

    I did find this article, which will get you out of a jam in a pinch (the video is clearer than the text), but the level of difficulty is high:
    https://www.outlook-tips.net/how-to/copy-outlook-custom-views

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    Brian commented  · 

    It's a definite pain point. Re-creating Conditional Formatting is especially tedious.

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  11. 70 votes
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    Brian commented  · 

    To restore the old-style autocomplete, use Regedit.exe to make the item below (restart Outlook after):

    HKCU\Software\Microsoft\Office\16.0\Outlook\Options

    DWORD: DisableAutoCompleteUpdate

    Value: 1

  12. 124 votes
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    21 comments  ·  The new Outlook.com » Search  ·  Flag idea as inappropriate…  ·  Admin →
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  13. 9 votes
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    Brian commented  · 

    I need to disable this feature.

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  14. 1,417 votes
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    Brian commented  · 

    Last couple posters: maybe use justgetflux.com, which btw is also in the latest Windows Insider build (well, a reasonable facsimile of it).

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    Brian commented  · 

    Starting right around build 16.0.7766.7032 (an Insider build), URL's in Outlook's Notes feature turned white, with the exception of notes that are yellow or close to yellow (Holiday). To put it bluntly, this looks awful. Either change it back to the way that it's always been (for years and years) or allow configurability. I've been told that this was an actual design change and not a bug.

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