First, I am grateful that a couple of issues that could not have been resolved with a screen shot or online chat, were quickly resolved when the support rep phoned me. It is so much quicker that way. Thank you for that.
Second, I would like the opportunity to reach a support rep by phoning Microsoft for email support, any time I need to--that option exists for other Microsoft products, but doesn't appear to be readily available for Hotmail/Outlook. In the past, that was what I was told when calling.
A year ago, I could not access my email, because someone had apparently used my email address. I was told to change my password, but Hotmail would not accept any of my attempts to do that. I couldn't even get help online, because it asks for your password, and I had already tried to change it, so the old one wouldn't work anymore. I had to call Microsoft, and fortunately, reached someone on the phone who went through some series of steps to get me back in. But last I heard, this is the exception--normally you can't get telephone support by calling Microsoft. I have Hotmail Plus, meaning my account isn't free--I pay a small yearly fee. If nothing else, those of us who pay for our accounts, should be able to access free phone support for Hotmail/Outlook whenever we need it. Five minutes of screen sharing with a support person is so much easier than emailing a request, waiting for a response, responding to the response, waiting for a reply, etc.
Please make free phone support more readily available.
Thank you for your feedback.
We are investigating different ways to make accessing older emails easier for our users. We will report back when we have an update to this. Thank you for your patience!
Please do this ASAP. In the past few weeks my daily junk mail has more than tripled.
We need a simple way to block senders, domains, IP addresses. The amount of spam I have been getting each day for the past few weeks has more than tripled
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