I am unable to see support inbox/ another inbox
We apologize for the inconvenience. We currently don’t support the ability to open shared mailboxes or other mailboxes that you have permissions to access.
To open these mailboxes, you can access Outlook from a desktop browser (by requesting the desktop site in the browser settings) or use the Outlook mobile app that can be downloaded from the iOS and Android app store.
This no good, it is imperative I am able to open shared mailbox
This was available before, please make it accessible again
David Edmonds commented
Able to access alias / additional email folders as in previous version
Georgina Fung commented
THIS MUST BE FIXED IMMEDIATELY! My company hugely rely on shared mailboxes to manage communications with external parties of projects. Some of our directors need to monitor over 30+ shared mailboxes and all mailboxes are very huge that they cannot use the mobile app to open them since this will use up all of their smartphone storage space!
This new version showed up on my phone out of the blue and wiped out all of the access I had to my departments email boxes. Wtf?
I found a workaround on my iPhone 11. Tap on the aA upper right and ask for desktop version. Works for me 😃
Dear Marco, unfortunately your workaround trick doesn’t work on iPhone 😞
Peter Shilkin commented
Your Outlook Mobile App doesn't do it either.
Massive failure by Microsoft and a disgrace
Why oh why do you ignore all assistants and people. You HAD this feature working, why delete it???!!! Especially in this Corona time I need this function the help my managers anytime and I am not on my laptop 24/7 and in the app it does not work because the app says the mailaccount does not exist while it DOES and I have all correct delegate options. Please fix this
Marco van den Heijkant commented
This! During a global crisis our employees now suddenly get this change pushed through so that they can't open mailboxes they need for their jobs.
Workaround: append the shared mailbox address to the URL after /mail/. So firstname.lastname@example.org still works.
Hans Wurst commented
Please add the feature again to open shared mail accounts / folders. This is crucial to many. Please also add this feature to the mobile app as well, which I haven’t used as it does not show shared accounts / folders.
If not possible, please let users change back to the old interface, so the folders can be accessed.
What a joke... Please add this option back asap!
This is not productive at all. Please roll it back
That is horrible. My entire career depends on opening shared boxes and reviewing team emails. How do I see the old 365 on my phone? This needs to be changed...please help!
'Currently don't support' isn't as accurate as 'decided to remove this essential feature', thanks Microsoft! Put it back please. And you can ram Teams while you're at it!
Margaret lourenco commented
The AP DOES NOT SUPPORT THIS either
You must current this. This makes it unusable for our business. We will leave outlook if you cannot correct it. We need to be able to access our sales and other sales people’s inboxes.
And we hate the interface. Huge icons that take up a lot of space and no useful information.
You’ve made this for an individual user. It’s horrible for a business. What are you doing??
Well this is just complete and utter ****. I will advocate switching to a competitor to the board of the company.
Ok, now I am confused. I did install the app, but could not find my shared folders there either. I filed a query within the app and got the answer that this was not supported and that I needed to use web Outlook. So one is referring me to the other, and neither supports it any longer? Or is there a third version I am not aware of?
add shared mailbox in outlook mobile web browser such as safari in iphone
Change it back, not everyone wants to fill their phone with more apps