Add custom keyboard shortcuts
The ability to customise or use other keyboard shortcut schemes (e.g. Gmail) on the web app makes it 2x faster to process email. Please bring it to the desktop app!
As a Gmail power user myself for well over a decade, I have yet to find any system that can compete in terms of managing email through shortcuts. I was disappointed to learn how much Apple Mail relies on the mouse.
Michael Musick commented
I desperately need to be able to “Display the shortcut menu for the selected item." with a custom keyboard shortcut. It slows down composing so much to have to use my mouse.
I have been using Outlook web since I started my current job last July bc it is so much more feature-rich than Outlook for Mac. Was excited to see the new version of Outlook for Mac, but yes, keyboard shortcuts are a big issue for me. I have muscle-memory for 'E' to file, for example.
This is needed badly. Outlook for Web has this feature. It makes it much more complicated to use. Biggest reason why I don't use Outlook as my primary email client.
+votes to add single character instead of complex modifier keycombo
I'm talking about Gmail hotkeys (and Spark, and Airmail, and Canary, and Mailspring, and many other clients) where I can use a single character without a modifier and Compose, Reply, Move to folder, etc.