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Help - inbox emails automatically deleted and not in trash either

Help - inbox was automatically deleted - and trash only goes back a few weeks

242 votes
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Monica shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Need more details  ·  AdminOutlook.com Moderator (Customer Support Agent, Outlook.com) responded  · 

We apologize for the inconvenience caused. We have a few questions to understand what’s going wrong.

1. Is the entire inbox empty or are only a few mails missing?
2. Is this an intermittent issue? Are the mails sometimes visible and sometimes not?
3. Are you trying to look for the mails through the search icon or are you scrolling to the date to search for the mail?

Do write back to us with your answers. We thank you for the continued patronage.

We’ve fixed a related bug on iOS 10.3. If you’re on this version of iOS, do let us know if you’re still not able to see your mail.

73 comments

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  • Rachel Elizabeth Harwood commented  ·   ·  Flag as inappropriate

    No,I think since the beginning of the year but because I use gmail I couldn't be sure,I'm not very good with technology but my email just doesn't exist nomore?? Plz help me out,Regarďs Rachel Harwood (Mrs)

  • Frida commented  ·   ·  Flag as inappropriate

    Please tell us how to fix this incredible bad

  • Frida commented  ·   ·  Flag as inappropriate

    1. Is the entire inbox empty or are only a few mails missing? Yes all gone

    2. Is this an intermittent issue? Are the mails sometimes visible and sometimes not? All gone
    I can’t receive emails at all

    3. Are you trying to look for the mails through the search icon or are you scrolling to the date to search for the mail? Yes

  • Anonymous commented  ·   ·  Flag as inappropriate

    All of my mail is gone and nowhere to be found.
    I didn't delete anything.
    100% gone and not able to get is back.

  • Yujung Kim commented  ·   ·  Flag as inappropriate

    And today some of my read important emails were moved to trash in front of my eyes. Is my email hacked?

  • Anonymous commented  ·   ·  Flag as inappropriate

    Moi aussi j'ai 2 ans de mails qui ont été supprimés et j'aimerai bien les retrouver
    Merci

  • Anonymous commented  ·   ·  Flag as inappropriate

    I have a problem i get a lot of junk mail, and for some reason deleted emails are reappearing in my inbox, how can i fix this issue?

  • Lyndsey Shooter commented  ·   ·  Flag as inappropriate

    Since being changed to the new format my emails keep being send to deleted file when I haven’t deleted them, and due to not knowing exact dates I received them it’s very hard to retrieve them, these are important emails such as flight tickets that I need to keep!

  • maritzab89@hotmail.com commented  ·   ·  Flag as inappropriate

    Hi, I’m missing 15 days of emails. They just disappear. It’s not in my trash either. How can I get these back?

  • gunnersabotpc@msn.com commented  ·   ·  Flag as inappropriate

    1.) entire inbox missing
    2.) intermittent; once the emails are gone they are never visible again though they disappear for good
    3.)does not matter if I search or scroll there is nothing in the inbox to search for or scroll too - it’s like nothing was ever there

    Also doesn’t matter if I check email in my phone or via computer it happens either way which leads me to believe that the problem is on your end not on the user’s end or dependent upon how the user is accessing their inbox

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