Help - inbox emails automatically deleted and not in trash either
Help - inbox was automatically deleted - and trash only goes back a few weeks
Monica
shared this idea
We apologize for the inconvenience caused. We have a few questions to understand what’s going wrong.
1. Is the entire inbox empty or are only a few mails missing?
2. Is this an intermittent issue? Are the mails sometimes visible and sometimes not?
3. Are you trying to look for the mails through the search icon or are you scrolling to the date to search for the mail?
Do write back to us with your answers. We thank you for the continued patronage.
We’ve fixed a related bug on iOS 10.3. If you’re on this version of iOS, do let us know if you’re still not able to see your mail.
63 comments
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Yujung Kim
commented
And today some of my read important emails were moved to trash in front of my eyes. Is my email hacked?
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Anonymous
commented
Moi aussi j'ai 2 ans de mails qui ont été supprimés et j'aimerai bien les retrouver
Merci -
Anonymous
commented
STOP DELETING EMAILS IF WE ARENT TELLING YOU TO!!!!!!!!!
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Anonymous commented
I have a problem i get a lot of junk mail, and for some reason deleted emails are reappearing in my inbox, how can i fix this issue?
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Lyndsey Shooter
commented
Since being changed to the new format my emails keep being send to deleted file when I haven’t deleted them, and due to not knowing exact dates I received them it’s very hard to retrieve them, these are important emails such as flight tickets that I need to keep!
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maritzab89@hotmail.com
commented
Hi, I’m missing 15 days of emails. They just disappear. It’s not in my trash either. How can I get these back?
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gunnersabotpc@msn.com
commented
1.) entire inbox missing
2.) intermittent; once the emails are gone they are never visible again though they disappear for good
3.)does not matter if I search or scroll there is nothing in the inbox to search for or scroll too - it’s like nothing was ever thereAlso doesn’t matter if I check email in my phone or via computer it happens either way which leads me to believe that the problem is on your end not on the user’s end or dependent upon how the user is accessing their inbox
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Anonymous
commented
Entire inbox missing
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Anonymous
commented
Emails in my inbox on my iPhone just disappeared
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Anonymous
commented
Emails in inbox suddenly disappeared on my iPhone
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Majid
commented
How can i get all my old emails ?
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Anonymous
commented
As above. I have an IPhone 7 and have also checked by logging in to my Hotmail account separately. When I do this I can see some messages from Feb 2020 and then there is a gap until 2019
Please help -
Nancy
commented
I need to have them back.. how can I do it?
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Charles Greller
commented
I agree with MS. Hoferer i delete from my Inbox but the messages never get to delete .Constantly going back and deleting to no Avail . Please try and correct .
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Barbara Hoferer
commented
Since the change I see 95 messages in inbox, but they don't show up. After deleting, they go right back to inbox. I have important messages to work with but nothing works
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Mei Wang commented
I am in the same situation as many users. My inbox was flooded with junk mail for a while. Then it stopped. But then one day all mail in the inbox is gone, no matter which browsers or device - iPhone, iPad, desktop. There are no settings but I think some programmers managing the Hotmail is trying to fix bugs to get rid of junk mail inadvertently added some email addresses to auto delete all email from those inboxes daily. It’s something Microsoft is doing behind the scenes, or our mailboxes are hacked and someone else is controlling it. Those are my guesses. Either way, Microsoft please fix this!
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Julia
commented
This happens to me. Only on the mobile ap. All of my message are still in my inbox if I log in via a browser, but my ap inbox appears empty or nearly so.
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Tracy
commented
All my emails in my inbox keep disappearing. I can’t find them anywhere. This is happening about once a week, but randomly. This about the 5th time this year. Started in Feb, suddenly all inbox was gone, saved emails from several years. I have looked at blogs and can not figure out what is going on. I am using an msn.com account I have had for years. What is the problem?
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Tracy
commented
All my emails in my inbox keep disappearing. I can’t find them anywhere. This happening about once a week, but randomly. This about the 5th time this year. Started in Feb, suddenly all inbox was gone, saved emails from several years. I have looked at blogs and can not figure out what is going on. I am using a msn.com account I have had for years. What is the problem?
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Anonymous
commented
It only happened the one time. They weren't in trash or spam just gone. Not just inbox but saved as well. That was quite some time ago. Been fine since sometimes slow by hours compared to other accounts
