Help - inbox emails automatically deleted and not in trash either
Help - inbox was automatically deleted - and trash only goes back a few weeks
Monica
shared this idea
We apologize for the inconvenience caused. We have a few questions to understand what’s going wrong.
1. Is the entire inbox empty or are only a few mails missing?
2. Is this an intermittent issue? Are the mails sometimes visible and sometimes not?
3. Are you trying to look for the mails through the search icon or are you scrolling to the date to search for the mail?
Do write back to us with your answers. We thank you for the continued patronage.
We’ve fixed a related bug on iOS 10.3. If you’re on this version of iOS, do let us know if you’re still not able to see your mail.
52 comments
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Anonymous
commented
As above. I have an IPhone 7 and have also checked by logging in to my Hotmail account separately. When I do this I can see some messages from Feb 2020 and then there is a gap until 2019
Please help -
Nancy
commented
I need to have them back.. how can I do it?
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Charles Greller
commented
I agree with MS. Hoferer i delete from my Inbox but the messages never get to delete .Constantly going back and deleting to no Avail . Please try and correct .
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Barbara Hoferer
commented
Since the change I see 95 messages in inbox, but they don't show up. After deleting, they go right back to inbox. I have important messages to work with but nothing works
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Mei Wang commented
I am in the same situation as many users. My inbox was flooded with junk mail for a while. Then it stopped. But then one day all mail in the inbox is gone, no matter which browsers or device - iPhone, iPad, desktop. There are no settings but I think some programmers managing the Hotmail is trying to fix bugs to get rid of junk mail inadvertently added some email addresses to auto delete all email from those inboxes daily. It’s something Microsoft is doing behind the scenes, or our mailboxes are hacked and someone else is controlling it. Those are my guesses. Either way, Microsoft please fix this!
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Julia
commented
This happens to me. Only on the mobile ap. All of my message are still in my inbox if I log in via a browser, but my ap inbox appears empty or nearly so.
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Tracy
commented
All my emails in my inbox keep disappearing. I can’t find them anywhere. This is happening about once a week, but randomly. This about the 5th time this year. Started in Feb, suddenly all inbox was gone, saved emails from several years. I have looked at blogs and can not figure out what is going on. I am using an msn.com account I have had for years. What is the problem?
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Tracy
commented
All my emails in my inbox keep disappearing. I can’t find them anywhere. This happening about once a week, but randomly. This about the 5th time this year. Started in Feb, suddenly all inbox was gone, saved emails from several years. I have looked at blogs and can not figure out what is going on. I am using a msn.com account I have had for years. What is the problem?
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Anonymous
commented
It only happened the one time. They weren't in trash or spam just gone. Not just inbox but saved as well. That was quite some time ago. Been fine since sometimes slow by hours compared to other accounts
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Anonymous
commented
It’s the entire inbox and my flagged ones
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Anonymous
commented
All inbox emails disappeared and are nowhere to be found. This has happened before and I usually find them in the trash folder. This time they’re completely gone.
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ritu.karwal@outlook.com
commented
Till yesterday night, I had emails in my inbox. When I checked today morning, Inbox is empty.
Please help restore emails. No emails in BIN as well.
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Sylvia
commented
1. Entire inbox empty. Other folders ok. 2. Not intermittent. Just gone. 3. No search involved.
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Sylvia
commented
All my inbox emails have suddenly disappeared. Went to browser and signed in to Live.com and not there either. Very unhappy. Thought it was IPhone but it seems to be Outlook. No answers guys???
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Natasha
commented
I’ve recently had this happen to me as well! I had a saved folder which I transferred literally everything into and I’ve gone to search for something and the whole folder is gone!!
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Anonymous
commented
When I logged into my account today all of my emails were gone from my inbox. Where did they go?
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Penny
commented
All my emails in my inbox keep being deleted
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Anonymous
commented
Has anyone figured out what happened to the missing old emails from inbox? All of mine are deleted or missing because it’s gone. I need them back, it has important stuff as well as my flight and receipts info for flights that I purchase in January of 2020, so where did they go? Pls help. I need them back ASAP!
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Anonymous
commented
Have anyone figure out why all the emails have been deleted?? Because I had a lot of older emails and they were kept for a reason but now it’s all gone including my emails from January 2020. All my flight info’s are in that month and receipts and they are GONE! Wth! I need them back ASAP.
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Anonymous
commented
Bonjour, j'ai perdu beaucoup de mails de 2017 à 2020. Pouvez-vous m'aider ?
Bonne journée.
