Help - inbox was automatically deleted - and trash only goes back a few weeks193 votes
We apologize for the inconvenience caused. We have a few questions to understand what’s going wrong.
1. Is the entire inbox empty or are only a few mails missing?
2. Is this an intermittent issue? Are the mails sometimes visible and sometimes not?
3. Are you trying to look for the mails through the search icon or are you scrolling to the date to search for the mail?
Do write back to us with your answers. We thank you for the continued patronage.
We’ve fixed a related bug on iOS 10.3. If you’re on this version of iOS, do let us know if you’re still not able to see your mail.
If you have the Focused/Other inbox toggled on, can you check if the new mail you’re not seeing are in the Other inbox?
At the moment the limit before verifying is too low and needs increasing25 votes
Thank you for reaching out. We have a limit in place to stop spammers. Once you verify your account, all limits should be removed. Are you facing issues with verifying your account?
Thank you for reaching out. We are looking into why this might be happening. In the meantime it will help if you let us know what is the device and browser you guys are using. Also is the sign out option missing or is nothing happening when you tap on it?
I get a lot of unwanted spam, I usually place it in the spam folder. The other nice thing would be for the message to fully be readable so I could get to the unsubscribe link in the bottom of the email. It seams that in outlook I do not have this option. I than have to find another way to read my outlook emails and perform this function.
Contact me directly for an example.8 votes
Thank you for reaching out to us. Please help us improve our spam rating by marking such mails as junk so that you don’t get such junk mails in the future. The option to unsubscribe from a mailer is available at the top of the mail if you’ve marked the mail as junk. If you don’t see it, can you send us a screenshot by replying to this comment via email?
The current format for Microsoft Outlook is dreadful. I cannot find emails easily and the flag is almost invisible.
Emails should not have so many spaces etc., between them. As for focused and Other - please forget it. I generally flag important ones but the flag is almost invisible. Shocking8 votes
Thank you for reaching out to us. We are sorry you don’t like the new design. Are you talking about the spaces between individual emails? We are considering revamping the design a little more to improve scanning of emails.
To turn off the focused/other inbox you can do that from outlook.com on a desktop or a laptop. Just go to settings and turn off the focused inbox toggle. If you want that setting in the mobile browser, vote here: https://outlook.uservoice.com/forums/910579-outlook-com-mobile-webpage-beta/suggestions/34143463-mobile-turn-off-focused.
For outlook.com, please add personalized email merge! It would be so very helpful! Thank you.12 votes
Thank you for reaching out to us. Can you clarify what you mean by “email merge”?
I would love it if new beta version included the task list, like the desktop versions do. I rely on this for managing my college homework, and would love to be able to enter it on mobile as it is assigned9 votes
Thank you for reaching out. We currently show the flagged emails in the mobile beta version that you have flagged from desktop. Would that work for you?
After moving a message to another folder, and when I tap undo, The message does not reappear in the current folder I’m viewing (as one would assume it should). To view the message I must first navigate to another folder and then back again.2 votes
Thank you for reaching out to us. After hitting “undo” do the messages never come back or do they come back after refreshing the page?
My e-mail is totally screwed up. Has been nothing but a pain and I'm not good with computers. Can I delete it and start over? Will that work?1 vote
Thank you for reaching out to us. Can you let us know what issue you’re facing?
I cannot see email content in my junk mail content even when I have said show blocked content. I'm using an android mobile for this.2 votes
Thank you for reaching out. A quick question – are you using the Outlook mobile app or accessing outlook.com through the mobile browser?
Most of my emails do not fully load when I open them using the mobile app. Usually the emails with pics. Please advise if is an issue with a resolution soon.3 votes
Thank you for reaching out. If an email has a large image within the body, it could take a while for it to load depending upon your network. Let us know if you’re still facing this issue.
beantwoorde emails vind ik niet meer terug in 'verzonden items'. Wel wordt in de orginele mail de melding gegeven dat de email beantwoord is
beantwoorde emails vind ik niet meer terug in 'verzonden items'. Wel wordt in de orginele mail de melding gegeven dat de email beantwoord is3 votes
Thank you for reaching out to us. Can you try searching for the mail from search and let us know if you’ve found it?
Thank you for your feedback. What issue are you facing when you swipe to delete a mail?
Email on some pages has no pictures or text...others are fine...Inbox gets stuck can't go to main messages...beta does not work right....bad...bad...bad..6 votes
Thank you for your feedback.
Are emails not rendering correctly all the time? Are you on a good internet connection? If this problem persists, can you send us a screenshot of your inbox, provided it doesn’t have any sensitive information? You can reply to us via email.
Why is it, when I scroll my inbox on Mobile, if I send an old item to the trash bin, the scroll pops up to the top of the inbox EVERY TIME?
Why is it, when I scroll my inbox on Mobile, if I send an item to the trash bin, the scroll pops back to the top of the inbox? I then have to scroll down to where I was and continue with maintenance. It's a small thing, but unnecessary and counter-intuitive.2 votes
Thank you for reaching out to us. Can you confirm if this is still happening for you? The scroll is supposed to stay where you’ve left it after you do a delete.
Hi I am receiving emails but message is saying it cannot be downloaded from the server and on rest all other devices this email is working
Receding email but corrupt Mesagea comes in the email that server is not able to download the messages. I am also facing on 1 of the I phones on rest iPads and computer it is working fine. Contacted apple also they are saying it is hotmail fault please contact them and email if is firstname.lastname@example.org votes
Thank you for reaching out. Are you seeing this when you’re accessing outlook.com on a mobile browser? If yes, does this happen all the time?
When I am selecting emails to delete, if I accidentally miss the small circle when trying to tick another message, all the ticks I already made go away. It is really frustrating. Make the whole area to the left of the message into part of the click area (a full box) so that I don't have to hit right in a small circle.1 vote
Thank you for reaching out to us. We just want to confirm if you are using the new Outlook beta experience instead of the older experience. To confirm this, can you verify if the Outlook beta toggle in the folder pane is switched to on? The issue you’re pointing out shouldn’t be present in the beta experience.
This site is so frustrating i will be using gmail omg what a bunch of b.s. i have never seen anything like this .
So frustrated seriously1 vote
Thank you for reaching out to us. We apologize that you have been having a hard time with outlook.com on the mobile browser. Can you let us know what issues you’ve been facing?
Make it load the inbox.....it's ******* revolutionary to have an email I get emails at and can see the mail. Trust me.
When you log in the inbox folder onset just appear as empty no matter how many times you load it...how about we change that to loading your actual inbox... I understand this may seem impossible but I have faith in youguys. XD7 votes
Thank you for reaching out to us. We are sorry to hear that you have had issues loading your inbox. Can you tell us if this was an intermittent issue which got fixed later? This could happen if you’re on a flaky internet connection.
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