Outlook.com on the mobile web
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Spam/junk email showing up in Inbox
Why can’t you have a more efficient spam filter? When I get 10 emails saying the same dumb **** which is obviously spam, can’t I just block certain words? Or better yet, can’t you block emails even coming through to my spam folder/inbox which are obviously spam? I don’t need them, and I’m probably not alone...
290 votesWe are sorry about the spam mail you’ve been receiving. We are looking into improving the filtering.
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Not receiving emails
Hi, I set up an email for my daughter. I can log into it without difficulty however no emails are being received. None are in the junk folder either. Not sure why? Help would be much appreciated.
829 votesThank you for your feedback. There could be various reasons why you aren’t able to see email in your inbox. Please visit this article https://support.office.com/en-us/article/Fix-Outlook-com-email-sync-issues-d39e3341-8d79-4bf1-b3c7-ded602233642 to see some of the reasons.
Let us know if this solves your problem. If your reason is not listed in the article above, can you reach out to us with more details like what browser and OS you are using? That will help us figure out the issue.
Once again we value your continued patronage.
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Rich text formatting while composing mails
I purchased Office 365 specifically to have email functionality across all platforms. It is unacceptable that there is no way to format text in the Outlook app, in the body of the email but especially in the email signature. How is it possible that basic HTML, bold text, italics is not an option in 2020? How is it that people have been asking for this functionality for years, something that is already available in other android and iOS mail apps, yet Microsoft can't deliver? I'm regretting my purchase. Please get this done!
12 votesWe regret that you’re missing the ability to add rich text formatting to your mails. We have this ability today in the Outlook mobile app for iOS and Android which can downloaded from the app stores.
We will consider bringing this ability to Outlook on the mobile browser in the future as well.
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Why the changes?
If you’re going to keep changing things why not try improving them instead of making it easy to lose things and hard to find them
175 votesThank you for your feedback. If you do not wish to use the new experience, you can opt out of it by switching off the Outlook beta toggle in the folder list. https://support.office.com/en-ie/article/Learn-about-the-Outlook-com-beta-for-your-phone-s-browser-0DCFD8A4-49AD-466B-80E7-B8FFF142FEFA this article contains a screenshot of how to turn it off.
If the Outlook beta toggle has been turned off, then you are still using the older experience.
We are striving to make the Outlook experience better and your feedback can help us. Let us know what it is about Outlook beta that you do not like.
Thanks,
Outlook team -
Update mobile site responsiveness for basic email functionalities for most popular browsers.
The outlook mobile site still lags heavily no matter the browser being used to access outlook. On my Galaxy Note 9, when I tap to send an email, 50% of the time nothing happens for 10-30 seconds. No animation, no popup, no notifications.
Obviously as a user, I automatically keep tapping send until the window changes back to the folder I was previously on. This happens on all browsers I use (chrome, Samsung Internet), even Edge for Android. I only downloaded Edge expecting a smoother Outlook mobile experience for work, and it's just as clunky on the Edge browser too.…
23 votesThank you for reaching out to us. We fully understand the issue you’re pointing out and we are considering building animations to increase the responsiveness of the site.
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Sign out from all devices
I have changed my password because i felt that my email was hacked but after i changed the password. Why all my inbox from several device is still running? It's suppose to resign in? I dont feel safety right now i changed my handphone number and this is need 1 month to approve. Is that still safe for my acc?
31 votes -
255 votes
Thank you for reaching out to us. This article https://support.office.com/en-us/article/Fix-Outlook-com-email-sync-issues-d39e3341-8d79-4bf1-b3c7-ded602233642 lists some reasons for not being able to find your mail. Let us know if this helps you.
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Safe sender
Make it easier to add senders to the safe sender list, it's taken me ages to find this feature in the full desktop version and I'd appreciate it in the mobile version as I'm forever having to fish thinks out of my junk mail. Thanks.
58 votes -
48 votes
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193 votes
Thank you for reaching out to us. We apologize for the inconvenience caused. There could be various reasons why you aren’t able to send emails. Visit this article https://support.office.com/en-us/article/Fix-Outlook-com-email-sync-issues-d39e3341-8d79-4bf1-b3c7-ded602233642 to find out the reasons.
Let us know if you are still facing this issue.
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I am not able to delete unwanted emails (re-appearing)
I am not able to delete unwanted emails
196 votesThank you for submitting feedback on this issue. We are actively investigating what may be occurring here and plan to address this issue as quickly as possible.
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My junk mail folder disappeared. Help!
I can't find my junk mail folder. It was there yesterday. I check it daily because sometimes important emails accidentally go there.
30 votesApologies for the issues you have been facing. Our team is working on this and we have a few follow up questions that will help us.
Is the junk folder not visible only when you access outlook on the mobile browser? Or is it not visible from the desktop as well?
Is the junk folder not visible only in certain browsers?
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How to block a contact
How to Block a Contact?
306 votesThank you for reaching out to us. We are sorry that you haven’t been able to block certain contacts. We are considering bringing this ability to outlook on the mobile browser. However in the meantime you can do this from outlook.com on a desktop or a laptop. Follow the steps mentioned here https://answers.microsoft.com/en-us/outlook_com/forum/all/how-do-i-block-the-email-of-someone-harassing-me/d2d4a775-b8c8-4c38-bcc6-404a940030e8.
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Recover deleted items
How about adding the recover deleted items to both classic and beta mobile sites! I don't know how many times I've needed a deleted item on my phone but can't recover it unless I'm on a desktop.
88 votesThank you for your feedback. We are considering adding the option to recover deleted items in the outlook.com experience on the mobile browser. In the meantime you can recover your deleted items if you access outlook.com on a laptop or a desktop. Just go to the “Deleted Items” folder and you will find the option to recover deleted items. Visit this article https://support.office.com/en-us/article/restore-deleted-email-messages-in-outlook-com-cf06ab1b-ae0b-418c-a4d9-4e895f83ed50 to know more.
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Do not show turn off automatic replies if an end date has been set
Do not show the button to turn off automatic replies if I have already set an end date. I know the automatic replies are going on and I have already told you when to turn it off.
I understand if you want to tell me this if I have not set an end date.
7 votesThank you for sending us this feedback. We’ll work on making the automatic replies banner dismissable so it doesn’t bother show up all the time.
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Outlook groups not available.
My custom email groups are not available in the beta. It is the one reason that I regularly have to disable the beta. This has been going on too long for such simple functionality not to have been fixed by now.
11 votesThank you for reaching out to us. We are sorry to hear you are missing outlook groups on the mobile browser.
If you only want to send email to a group, you can still do that from the mobile browser. If you’re also following the group, all group mail will come to your inbox and you can see it in the mobile browser too.
Does that solve your use cases or do you need the dedicated groups section?
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2 votes
Thank you for your feedback. We are considering adding tutorials. Can you tell us more about what topics would you like the tutorials for?
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Bring rule setting to mobile
Please, please allow rules in mobile versions. I don’t want to delete some things such as coupon just set a rule to send them to a folder. Need setting rules in my life just like the PC version. Some emails I could make a sound occur as an alert, auto delet certain things but mainly organizing into folders. Please allow the mobile users this PC freedom of creating rules
29 votes -
Support for categories
Be able to assign the same message categories that exist for the desktop version.
17 votes -
Star an email
Add a star to an email.
2 votesThank you for reaching out to us. We allow you to flag an email today. You can tap on the 3 dots in the email header and choose Flag. Let us know if this helps.
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