Outlook.com on the mobile web
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i want the old format back. how can i do it.
go back to the old format
1,499 votesThank you for your feedback. We hear your concerns. Our goal is to provide you with a great Outlook experience that works for you. For this, we would appreciate your answers to a couple of questions:
• What challenges are you facing with the new experience?
• What do you think would help improve this new experience?
Your answers will help us improve the new version.If you’re facing issues with deleted emails reappearing in your inbox, then vote here: https://outlook.uservoice.com/forums/910579-outlook-com-on-the-mobile-web/suggestions/34587427-i-am-not-able-to-delete-unwanted-emails-re-appear
We have also added a setting to remove the avatar from the message list so you can use that turn it off.
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Spam/junk email showing up in Inbox
Why can’t you have a more efficient spam filter? When I get 10 emails saying the same dumb **** which is obviously spam, can’t I just block certain words? Or better yet, can’t you block emails even coming through to my spam folder/inbox which are obviously spam? I don’t need them, and I’m probably not alone...
629 votesWe are sorry about the spam mail you’ve been receiving. We are looking into improving the filtering.
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Rich text formatting while composing mails
I purchased Office 365 specifically to have email functionality across all platforms. It is unacceptable that there is no way to format text in the Outlook app, in the body of the email but especially in the email signature. How is it possible that basic HTML, bold text, italics is not an option in 2020? How is it that people have been asking for this functionality for years, something that is already available in other android and iOS mail apps, yet Microsoft can't deliver? I'm regretting my purchase. Please get this done!
30 votesWe regret that you’re missing the ability to add rich text formatting to your mails. We have this ability today in the Outlook mobile app for iOS and Android which can downloaded from the app stores.
We will consider bringing this ability to Outlook on the mobile browser in the future as well.
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Not receiving emails
Hi, I set up an email for my daughter. I can log into it without difficulty however no emails are being received. None are in the junk folder either. Not sure why? Help would be much appreciated.
927 votesThank you for your feedback. There could be various reasons why you aren’t able to see email in your inbox. Please visit this article https://support.office.com/en-us/article/Fix-Outlook-com-email-sync-issues-d39e3341-8d79-4bf1-b3c7-ded602233642 to see some of the reasons.
Let us know if this solves your problem. If your reason is not listed in the article above, can you reach out to us with more details like what browser and OS you are using? That will help us figure out the issue.
Once again we value your continued patronage.
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Why the changes?
If you’re going to keep changing things why not try improving them instead of making it easy to lose things and hard to find them
232 votesThank you for your feedback. We are striving to make the Outlook experience better and your feedback can help us. Let us know what it is about the new Outlook that you do not like.
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Update mobile site responsiveness for basic email functionalities for most popular browsers.
The outlook mobile site still lags heavily no matter the browser being used to access outlook. On my Galaxy Note 9, when I tap to send an email, 50% of the time nothing happens for 10-30 seconds. No animation, no popup, no notifications.
Obviously as a user, I automatically keep tapping send until the window changes back to the folder I was previously on. This happens on all browsers I use (chrome, Samsung Internet), even Edge for Android. I only downloaded Edge expecting a smoother Outlook mobile experience for work, and it's just as clunky on the Edge browser too.…
30 votesThank you for reaching out to us. We fully understand the issue you’re pointing out and we are considering building animations to increase the responsiveness of the site.
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I am not able to delete unwanted emails (re-appearing)
I am not able to delete unwanted emails
413 votesThank you for submitting feedback on this issue. We are actively investigating what may be occurring here and plan to address this issue as quickly as possible.
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Delete mail by sender
I have eleven thousand plus emails on my page. I would love to be able to search for one of the stupid things I'm subscribed to and delete every single email they have ever sent me. (Not just the first 25 that are selected when you search and then hit select all) like Safeway for instance who I want to receive emails from but every email prior to last week they've ever sent me is completely useless to me I don't need ones from January still in my box and they are still in my inbox right now. Lol. If…
9 votesWe select only 25 mails at a time in the search screen by default but you can always scroll down to fetch more mail and then select them all again by tapping the “select all tick” icon on the top left twice.
Also you can filter out all the mail from a particular sender by using the “from:” keyword in search. For example you could put “from: Safeway” to search for all mail from Safeway.
To set up advanced rules, you will need to access Outlook from a desktop browser.
Hope this helps.
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Sign out from all devices
I have changed my password because i felt that my email was hacked but after i changed the password. Why all my inbox from several device is still running? It's suppose to resign in? I dont feel safety right now i changed my handphone number and this is need 1 month to approve. Is that still safe for my acc?
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275 votes
Thank you for reaching out to us. This article https://support.office.com/en-us/article/Fix-Outlook-com-email-sync-issues-d39e3341-8d79-4bf1-b3c7-ded602233642 lists some reasons for not being able to find your mail. Let us know if this helps you.
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My junk mail folder disappeared. Help!
I can't find my junk mail folder. It was there yesterday. I check it daily because sometimes important emails accidentally go there.
54 votesApologies for the issues you have been facing. Our team is working on this and we have a few follow up questions that will help us.
Is the junk folder not visible only when you access outlook on the mobile browser? Or is it not visible from the desktop as well?
Is the junk folder not visible only in certain browsers?
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Safe sender
Make it easier to add senders to the safe sender list, it's taken me ages to find this feature in the full desktop version and I'd appreciate it in the mobile version as I'm forever having to fish thinks out of my junk mail. Thanks.
67 votes -
54 votes
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210 votes
Thank you for reaching out to us. We apologize for the inconvenience caused. There could be various reasons why you aren’t able to send emails. Visit this article https://support.office.com/en-us/article/Fix-Outlook-com-email-sync-issues-d39e3341-8d79-4bf1-b3c7-ded602233642 to find out the reasons.
Let us know if you are still facing this issue.
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How to block a contact
How to Block a Contact?
328 votesThank you for reaching out to us. We are sorry that you haven’t been able to block certain contacts. We are considering bringing this ability to outlook on the mobile browser. However in the meantime you can do this from outlook.com on a desktop or a laptop. Follow the steps mentioned here https://answers.microsoft.com/en-us/outlook_com/forum/all/how-do-i-block-the-email-of-someone-harassing-me/d2d4a775-b8c8-4c38-bcc6-404a940030e8.
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Outlook groups not available.
My custom email groups are not available in the beta. It is the one reason that I regularly have to disable the beta. This has been going on too long for such simple functionality not to have been fixed by now.
14 votesThank you for reaching out to us. We are sorry to hear you are missing outlook groups on the mobile browser.
If you only want to send email to a group, you can still do that from the mobile browser. If you’re also following the group, all group mail will come to your inbox and you can see it in the mobile browser too.
Does that solve your use cases or do you need the dedicated groups section?
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Star an email
Add a star to an email.
5 votesThank you for reaching out to us. We allow you to flag an email today. You can tap on the 3 dots in the email header and choose Flag. Let us know if this helps.
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3 votes
Thank you for your feedback. We are considering adding tutorials. Can you tell us more about what topics would you like the tutorials for?
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Recover deleted items
How about adding the recover deleted items to both classic and beta mobile sites! I don't know how many times I've needed a deleted item on my phone but can't recover it unless I'm on a desktop.
98 votesThank you for your feedback. We are considering adding the option to recover deleted items in the outlook.com experience on the mobile browser. In the meantime you can recover your deleted items if you access outlook.com on a laptop or a desktop. Just go to the “Deleted Items” folder and you will find the option to recover deleted items. Visit this article https://support.office.com/en-us/article/restore-deleted-email-messages-in-outlook-com-cf06ab1b-ae0b-418c-a4d9-4e895f83ed50 to know more.
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Do not show turn off automatic replies if an end date has been set
Do not show the button to turn off automatic replies if I have already set an end date. I know the automatic replies are going on and I have already told you when to turn it off.
I understand if you want to tell me this if I have not set an end date.
8 votesThank you for sending us this feedback. We’ll work on making the automatic replies banner dismissable so it doesn’t bother show up all the time.
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