If you have the Focused/Other inbox toggled on, can you check if the new mail you’re not seeing are in the Other inbox?
Help - inbox was automatically deleted - and trash only goes back a few weeks249 votes
We apologize for the inconvenience caused. We have a few questions to understand what’s going wrong.
1. Is the entire inbox empty or are only a few mails missing?
2. Is this an intermittent issue? Are the mails sometimes visible and sometimes not?
3. Are you trying to look for the mails through the search icon or are you scrolling to the date to search for the mail?
Do write back to us with your answers. We thank you for the continued patronage.
We’ve fixed a related bug on iOS 10.3. If you’re on this version of iOS, do let us know if you’re still not able to see your mail.
At the moment the limit before verifying is too low and needs increasing27 votes
Thank you for reaching out. We have a limit in place to stop spammers. Once you verify your account, all limits should be removed. Are you facing issues with verifying your account?
After moving a message to another folder, and when I tap undo, The message does not reappear in the current folder I’m viewing (as one would assume it should). To view the message I must first navigate to another folder and then back again.2 votes
Thank you for reaching out to us. After hitting “undo” do the messages never come back or do they come back after refreshing the page?
My e-mail is totally screwed up. Has been nothing but a pain and I'm not good with computers. Can I delete it and start over? Will that work?1 vote
Thank you for reaching out to us. Can you let us know what issue you’re facing?
This site is so frustrating i will be using gmail omg what a bunch of b.s. i have never seen anything like this .
So frustrated seriously1 vote
Thank you for reaching out to us. We apologize that you have been having a hard time with outlook.com on the mobile browser. Can you let us know what issues you’ve been facing?
Why is it, when I scroll my inbox on Mobile, if I send an old item to the trash bin, the scroll pops up to the top of the inbox EVERY TIME?
Why is it, when I scroll my inbox on Mobile, if I send an item to the trash bin, the scroll pops back to the top of the inbox? I then have to scroll down to where I was and continue with maintenance. It's a small thing, but unnecessary and counter-intuitive.2 votes
Thank you for reaching out to us. Can you confirm if this is still happening for you? The scroll is supposed to stay where you’ve left it after you do a delete.
I cannot see email content in my junk mail content even when I have said show blocked content. I'm using an android mobile for this.3 votes
Thank you for reaching out. A quick question – are you using the Outlook mobile app or accessing outlook.com through the mobile browser?
beantwoorde emails vind ik niet meer terug in 'verzonden items'. Wel wordt in de orginele mail de melding gegeven dat de email beantwoord is
beantwoorde emails vind ik niet meer terug in 'verzonden items'. Wel wordt in de orginele mail de melding gegeven dat de email beantwoord is3 votes
Thank you for reaching out to us. Can you try searching for the mail from search and let us know if you’ve found it?
I have mail in folders on that I can see on the website, but cannot see on the app. Please fix this. It’s extremely frustrating.1 vote
Thank you for reaching out to us. Can you confirm if you’re not able to find mail in certain folders when you’re using outlook.com from the mobile browser? Or if you’re facing issues with finding mail in the Outlook mobile app?
Thank you for your feedback. What issue are you facing when you swipe to delete a mail?
When I am selecting emails to delete, if I accidentally miss the small circle when trying to tick another message, all the ticks I already made go away. It is really frustrating. Make the whole area to the left of the message into part of the click area (a full box) so that I don't have to hit right in a small circle.1 vote
Thank you for reaching out to us. We just want to confirm if you are using the new Outlook beta experience instead of the older experience. To confirm this, can you verify if the Outlook beta toggle in the folder pane is switched to on? The issue you’re pointing out shouldn’t be present in the beta experience.
I get a lot of unwanted spam, I usually place it in the spam folder. The other nice thing would be for the message to fully be readable so I could get to the unsubscribe link in the bottom of the email. It seams that in outlook I do not have this option. I than have to find another way to read my outlook emails and perform this function.
Contact me directly for an example.9 votes
Thank you for reaching out to us. Please help us improve our spam rating by marking such mails as junk so that you don’t get such junk mails in the future. The option to unsubscribe from a mailer is available at the top of the mail if you’ve marked the mail as junk. If you don’t see it, can you send us a screenshot by replying to this comment via email?
The current format for Microsoft Outlook is dreadful. I cannot find emails easily and the flag is almost invisible.
Emails should not have so many spaces etc., between them. As for focused and Other - please forget it. I generally flag important ones but the flag is almost invisible. Shocking8 votes
Thank you for reaching out to us. We are sorry you don’t like the new design. Are you talking about the spaces between individual emails? We are considering revamping the design a little more to improve scanning of emails.
To turn off the focused/other inbox you can do that from outlook.com on a desktop or a laptop. Just go to settings and turn off the focused inbox toggle. If you want that setting in the mobile browser, vote here: https://outlook.uservoice.com/forums/910579-outlook-com-mobile-webpage-beta/suggestions/34143463-mobile-turn-off-focused.
Most of my emails do not fully load when I open them using the mobile app. Usually the emails with pics. Please advise if is an issue with a resolution soon.3 votes
Thank you for reaching out. If an email has a large image within the body, it could take a while for it to load depending upon your network. Let us know if you’re still facing this issue.
Thank you for reaching out to us. We apologize about the bad experience you’ve had. Can you tell us more about the issues you’ve faced? Your feedback will help us improve.
Thank you for reaching out. We are looking into why this might be happening. In the meantime it will help if you let us know what is the device and browser you guys are using. Also is the sign out option missing or is nothing happening when you tap on it?
CAN I BE CONTACTED ASAP I HAVE TRIED EVERYTHING WHY IS THIS SO HARD3 votes
Thank you for reaching out. Can you let us know what issue you’ve been facing?
I would love it if new beta version included the task list, like the desktop versions do. I rely on this for managing my college homework, and would love to be able to enter it on mobile as it is assigned10 votes
Thank you for reaching out. We currently show the flagged emails in the mobile beta version that you have flagged from desktop. Would that work for you?
Ideas are waste if MS persists in rolling out half baked product. If it doesn’t work totally out of the gate, it’s toast. Got be fully integ
Just quit, your going backwards, pure garbage!1 vote
Thank you for reaching out to us. We apologize that you’ve been facing issues with outlook.com on a mobile browser. Can you let us know specifically what you don’t like about the new experience? Your feedback will help us improve our product.
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