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How can we improve the Outlook.com mobile webpage beta?

Update credentials for connected Email accounts

I have received several emails requesting that I update the credentials for my connected gmail account. I have reset the password, removed and re-added it...nothing seems to work, and the help keeps sending me in circles. There must be a more streamlined way we could do this, while maintaining security and privacy concerns.

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Asylum XIII shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Thank you for reaching out to us. To fix this issue you will need to get onto a desktop or laptop and do the following steps.

1. Go to outlook.com and sign in to your account.
2. Click the settings icon on the header.
3. Click “View all Outlook settings”.
4. Under “Mail settings”, choose “Sync email”.
5. Under the “Manage your connected accounts section”, look for the account that is causing the issue.
6. Remove and add the account again.

Let us know if this helps you.

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  • lrm1967@outlook.com commented  ·   ·  Flag as inappropriate

    I keep getting this message despite following the instructions and "fixing the problem"

    Please update your credentials for the account @outlook.com.

    This message is from a trusted sender.

    This message was sent with High importance.

    MO

    Microsoft Outlook

    To:

    Mon 1/14/2019, 9:18 AM

    It looks like we don't have permission to get email for @outlook.com.

    Account Status:

    The last successful sync was on 1/13/2019 1:24:12 PM UTC.

    How to Fix It

    If you're using the new Mail experience in Outlook.com:

    • On the toolbar, select the Settings icon, then select View all Outlook settings.

    • Select Sync email to see your Connected accounts.

    • Check the details for the connected account that's stopped working and correct the problem.

    If you're using the Classic version of Outlook.com:

    • On the toolbar, select the Settings icon > Mail > Connected accounts.

    • Check the details for the connected account that's stopped working and correct the problem.

    Note: To stop receiving these notifications, please remove or fix the connected account that's not syncing.

    Microsoft will never ask for your password over email.

    This system notification isn't an email message and you can't reply to it.

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