OutlookUservoice_icon_outlook Outlook Feedback by UserVoice

How can we improve the Outlook.com mobile webpage beta?

Password / Account Verification

Cada "x" tiempo me obligais a cambiar la contraseña diciendo que alguien intenta entrar en ella, no me dejáis entrar al correo hasta que verifico y cambio la contraseña, intento poner una que me acuerde y si ya la puse una vez me decís que no puede ser. Tengo activado la verificación de dos pasos y para entrar necesitan el mensaje que recibo en el móvil, dejar ya de molestarme con el cambio de contraseña, quiero volver a poner la contraseña anterior.

Every "x" time you force me to change the password saying that someone tries to enter it, do not let me enter the mail until I verify and change the password, I try to put one that I remember and if I already put it once you tell me that can be. I have activated the two-step verification and to enter they need the message I receive on my mobile, stop bothering me with the password change, I want to re-enter the previous password.

73 votes
Sign in
(thinking…)
Sign in with: Facebook Google
Signed in as (Sign out)

We’ll send you updates on this idea

Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Thank you for your feedback. We stop users from using an older password to help protect them against malicious logins. We understand that this can be annoying but our users’ security is of paramount importance to us. We apologize for the inconvenience caused.

39 comments

Sign in
(thinking…)
Sign in with: Facebook Google
Signed in as (Sign out)
Submitting...
  • Will commented  ·   ·  Flag as inappropriate

    Like the title says, let me change my password back to the one I forgot, or one that I used to use. It's REALLY frustrating to have to change all of my devices.

  • VD L commented  ·   ·  Flag as inappropriate

    Ik weet niet wat u bedoeld met die omschakeling. Ik vind ook de pictogrammen of menubalk niet. Ik wens alleen mijn outlook verder te kunnen gebruiken. Het maakt niet uit hoe. Ik wens ook niet steeds geblokkeerd te worden wanneer ik in het buitenland ben.

  • Meriam Lafzayni commented  ·   ·  Flag as inappropriate

    Your app is not working. It doesnt let me log in. And when i finally figure out how to do that. It starts to ask my phone number and other email to connect with. When i put them the app still not working. Just so dissapointed in the whole app. I dont get any emails. And im gonna change soon my email to some other that outlook. Bye.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Se bloqueo mi correo y tqmbien mi correo de emegenciq y no puedo acceder al codigo de seguridad

  • Anonymous commented  ·   ·  Flag as inappropriate

    Stop blocking my ******* account when I ******* travel even when I use same ******* phone . Messaged you many ******* times about this so very annoying

  • Anonymous commented  ·   ·  Flag as inappropriate

    El de la contraseña que la tiene que cambiar cada rato pues mira cuando pongas una nueva correo avieto o algo asi y cuando entres la contraseña no la tendras que escribir y entras facilisimo

  • Anonymous commented  ·   ·  Flag as inappropriate

    I think that I should be able to use an old password after a year or two.

  • Hanita Schlick commented  ·   ·  Flag as inappropriate

    I made an error at the verification stage and got the message "limit exceeded. Try again tomorrow".
    People need at least two or three tries before getting locked out.

  • Anonymous commented  ·   ·  Flag as inappropriate

    ฉันไม่ได้รับข้อความแจ้งหมายเลขสำหรับแก้รหัสเฟสบุ๊ค โปรดช่วยฉัน

  • Anonymous commented  ·   ·  Flag as inappropriate

    Nao consigo enviar email pq pede codigo de verificaçao,enem sempre consigo esse codigo,sem conta que é um saco isso,ai acabo deixando de enviar coisas importante...Por favor arrumem isso antes nao tinha nada disso.
    Obrigado

  • Anonymous commented  ·   ·  Flag as inappropriate

    Por favor arrumem o negocio que toda vez que vou enviar email pede um codigo de verificaçao,pois nem sempre consigo esse codigo ai acabo deixando de enviar coisas importantes...

  • Ceci commented  ·   ·  Flag as inappropriate

    Comprendan que si se le roban el numero de telfono
    Es logico que el numero que tiene habilitado en la cuenta no va a hacer el mismo porq le robaton el telefono ,no puedl recuperar la cuenta de mi hijo

    My son forgot the password of his mail and apart they stole the phone and he no longer has the same cell phone number and can not recover

    Understand that if your phone number is stolen
    It is logical that the number you have enabled in the account will not do the same because you robaton the phone, you can not recover my son's account

  • pissed off customer commented  ·   ·  Flag as inappropriate

    What the **** is wrong with this service ???I write a serous email and i need to send it and you ask me for my phone number than you ask me to wait for a ******** code???wtf Im still waiting for this f%#%k ing code so i can send my email what a joke

  • ali commented  ·   ·  Flag as inappropriate

    Activate this e-mail address. I have no access to the password reset code for my Facebook account. Please help me activate this email. You can not

  • AdminOutlook.com Moderator (Customer Support Agent, Outlook.com) commented  ·   ·  Flag as inappropriate

    Addressing some of the comments in the thread.

    To verify your email, follow the steps mentioned here https://support.microsoft.com/en-in/help/4026276/microsoft-account-how-to-verify-an-email-address.

    If you are facing issues with receiving the verification code through a text message, try opting for the call verification.

← Previous 1

Feedback and Knowledge Base