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Outlook.com on the mobile web

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  1. 1,069 votes
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    454 comments  ·  Message list  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We hear your concerns. Our goal is to provide you with a great Outlook experience that works for you. For this, we would appreciate your answers to a couple of questions:
    • What challenges are you facing with the new experience?
    • What do you think would help improve this new experience?
    Your answers will help us improve the new version.

    If you’re facing issues with deleted emails reappearing in your inbox, then vote here: https://outlook.uservoice.com/forums/910579-outlook-com-on-the-mobile-web/suggestions/34587427-i-am-not-able-to-delete-unwanted-emails-re-appear

    We have also added a setting to remove the avatar from the message list so you can use that turn it off.

  2. Not receiving emails

    Hi, I set up an email for my daughter. I can log into it without difficulty however no emails are being received. None are in the junk folder either. Not sure why? Help would be much appreciated.

    914 votes
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    300 comments  ·  Message actions  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. There could be various reasons why you aren’t able to see email in your inbox. Please visit this article https://support.office.com/en-us/article/Fix-Outlook-com-email-sync-issues-d39e3341-8d79-4bf1-b3c7-ded602233642 to see some of the reasons.

    Let us know if this solves your problem. If your reason is not listed in the article above, can you reach out to us with more details like what browser and OS you are using? That will help us figure out the issue.

    Once again we value your continued patronage.

  3. Spam/junk email showing up in Inbox

    Why can’t you have a more efficient spam filter? When I get 10 emails saying the same dumb **** which is obviously spam, can’t I just block certain words? Or better yet, can’t you block emails even coming through to my spam folder/inbox which are obviously spam? I don’t need them, and I’m probably not alone...

    475 votes
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    120 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  4. I have no way of getting back into my two outlook and hotmail accounts. I tried recovery forms which don’t work?

    I am locked out of my own accounts I depend on to Pay bills, professional network and manage my life. You now have locked me out of two accounts and the recovery forms always come back saying I havent provided enough info for your system to recover my account. Well why can’t I send a passport, driving licence, proof of address. This is so wrong and I just want back into my own account.

    The accounts are for paulreecescott@outlook.com and pauls ott16@hotmail.com

    Please somebody help me.

    391 votes
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    116 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  5. I am not able to delete unwanted emails (re-appearing)

    I am not able to delete unwanted emails

    354 votes
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    168 comments  ·  Message actions  ·  Flag idea as inappropriate…  ·  Admin →
  6. Creating and editing folders

    Beta version should consider: 1.folder editing options and settings, can't even organize my folders

    352 votes
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    96 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  7. How to block a contact

    How to Block a Contact?

    320 votes
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    99 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for reaching out to us. We are sorry that you haven’t been able to block certain contacts. We are considering bringing this ability to outlook on the mobile browser. However in the meantime you can do this from outlook.com on a desktop or a laptop. Follow the steps mentioned here https://answers.microsoft.com/en-us/outlook_com/forum/all/how-do-i-block-the-email-of-someone-harassing-me/d2d4a775-b8c8-4c38-bcc6-404a940030e8.

  8. 270 votes
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    122 comments  ·  Reading email  ·  Flag idea as inappropriate…  ·  Admin →
  9. 208 votes
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    106 comments  ·  Writing email  ·  Flag idea as inappropriate…  ·  Admin →
  10. Why the changes?

    If you’re going to keep changing things why not try improving them instead of making it easy to lose things and hard to find them

    205 votes
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    50 comments  ·  Message actions  ·  Flag idea as inappropriate…  ·  Admin →
  11. Help - inbox emails automatically deleted and not in trash either

    Help - inbox was automatically deleted - and trash only goes back a few weeks

    190 votes
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    63 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    We apologize for the inconvenience caused. We have a few questions to understand what’s going wrong.

    1. Is the entire inbox empty or are only a few mails missing?
    2. Is this an intermittent issue? Are the mails sometimes visible and sometimes not?
    3. Are you trying to look for the mails through the search icon or are you scrolling to the date to search for the mail?

    Do write back to us with your answers. We thank you for the continued patronage.

    We’ve fixed a related bug on iOS 10.3. If you’re on this version of iOS, do let us know if you’re still not able to see your mail.

  12. Password / Account Verification

    Cada "x" tiempo me obligais a cambiar la contraseña diciendo que alguien intenta entrar en ella, no me dejáis entrar al correo hasta que verifico y cambio la contraseña, intento poner una que me acuerde y si ya la puse una vez me decís que no puede ser. Tengo activado la verificación de dos pasos y para entrar necesitan el mensaje que recibo en el móvil, dejar ya de molestarme con el cambio de contraseña, quiero volver a poner la contraseña anterior.

    Every "x" time you force me to change the password saying that someone tries to enter it, do…

    190 votes
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    89 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We stop users from using an older password to help protect them against malicious logins. We understand that this can be annoying but our users’ security is of paramount importance to us. We apologize for the inconvenience caused.

  13. New format does not work

    The new format does not work, my inbox says 22 messages when I open inbox there are only 3. At some random point they come up and half of them I've already deleted. I don't trust that I'm getting all my emails. I would love the old setup back please.

    150 votes
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    15 comments  ·  Reading email  ·  Flag idea as inappropriate…  ·  Admin →
  14. Don’t even send blocked content to the junk folder

    I must say I find the spam filter very ineffective. The way it is set (and I didn't find a way to change it), only emails from senders in my approved list go to my inbox. This means I have to constantly check the junk folder to see if I didn’t get something from a sender I haven't approved yet. So far so good. The problem is that the junk folder is also filled with emails from senders I already blocked!

    When I block a sender, I don't even want to see their emails on the junk folder. It is…

    136 votes
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    5 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  15. Recover deleted items

    How about adding the recover deleted items to both classic and beta mobile sites! I don't know how many times I've needed a deleted item on my phone but can't recover it unless I'm on a desktop.

    95 votes
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    27 comments  ·  Enterprise features  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We are considering adding the option to recover deleted items in the outlook.com experience on the mobile browser. In the meantime you can recover your deleted items if you access outlook.com on a laptop or a desktop. Just go to the “Deleted Items” folder and you will find the option to recover deleted items. Visit this article https://support.office.com/en-us/article/restore-deleted-email-messages-in-outlook-com-cf06ab1b-ae0b-418c-a4d9-4e895f83ed50 to know more.

  16. 87 votes
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    0 comments  ·  Reading email  ·  Flag idea as inappropriate…  ·  Admin →
  17. Not junk: email going to junk folder when it shouldn't

    Every time I get an email from work it goes straight to my junk mail folder. No matter how many times I move them to my inbox it’s not changing. This never used to happen, how do I change it?

    83 votes
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    46 comments  ·  Contacts and recipients  ·  Flag idea as inappropriate…  ·  Admin →
  18. Make it easier to get in contact with someone about a problem

    I’ve lost all my emails from my inbox and I am finding it really hard to contact someone. Virtual assistant is hopeless and emails sent to support are just coming back. Getting very frustrated have lost so many important emails. Really want someone to contact me or make it easier to contact support. 🤬🤬

    81 votes
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    9 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  19. Important mail going to junk folder

    I want to be able to disable the junk filter entirely. Outlook flags more false positives than actual spam. This filter is wasting my time and making me miss critical messages.

    80 votes
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    25 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  20. Fix broken inbox

    Since last update when you delete from inbox those emails just keep coming back, repeatedly, and when you delete them they don't show up in deleted posts. Soon I will have 100s of unwanted emails clogging up my inbox. Help!

    78 votes
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    5 comments  ·  Message actions  ·  Flag idea as inappropriate…  ·  Admin →
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