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Outlook.com on the mobile web

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  1. 402 votes
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    256 comments  ·  Message list  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We hear your concerns. Our goal is to provide you with a great Outlook experience that works for you. For this, we would appreciate your answers to a couple of questions:
    • What challenges are you facing with the new experience?
    • What do you think would help improve this new experience?
    Your answers will help us improve the new version.

  2. Spam/junk email showing up in Inbox

    Why can’t you have a more efficient spam filter? When I get 10 emails saying the same dumb **** which is obviously spam, can’t I just block certain words? Or better yet, can’t you block emails even coming through to my spam folder/inbox which are obviously spam? I don’t need them, and I’m probably not alone...

    282 votes
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    86 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  3. Help - inbox emails automatically deleted and not in trash either

    Help - inbox was automatically deleted - and trash only goes back a few weeks

    96 votes
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    51 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    We apologize for the inconvenience caused. We have a few questions to understand what’s going wrong.

    1. Is the entire inbox empty or are only a few mails missing?
    2. Is this an intermittent issue? Are the mails sometimes visible and sometimes not?
    3. Are you trying to look for the mails through the search icon or are you scrolling to the date to search for the mail?

    Do write back to us with your answers. We thank you for the continued patronage.

    We’ve fixed a related bug on iOS 10.3. If you’re on this version of iOS, do let us know if you’re still not able to see your mail.

  4. I have no way of getting back into my two outlook and hotmail accounts. I tried recovery forms which don’t work?

    I am locked out of my own accounts I depend on to Pay bills, professional network and manage my life. You now have locked me out of two accounts and the recovery forms always come back saying I havent provided enough info for your system to recover my account. Well why can’t I send a passport, driving licence, proof of address. This is so wrong and I just want back into my own account.

    The accounts are for paulreecescott@outlook.com and pauls ott16@hotmail.com

    Please somebody help me.

    301 votes
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    94 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  5. Remove colored circle with abbreviation of sender

    Hi, I use the bèta version and since a few days it shows a sort of big color filled dots with the abbreviation of the name of the sender on the left of each email in my inbox. That takes up a lot of space and adds no value for me, therefore lowers my productivity. It takes time to translate it to the name to know who the sender is, and that name is only 2 mm to the right.
    Could you make it an option or disable it all? I'm either way interested in what the idea behind these…

    36 votes
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    Planned  ·  10 comments  ·  Message list  ·  Flag idea as inappropriate…  ·  Admin →
  6. New format does not work

    The new format does not work, my inbox says 22 messages when I open inbox there are only 3. At some random point they come up and half of them I've already deleted. I don't trust that I'm getting all my emails. I would love the old setup back please.

    26 votes
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    2 comments  ·  Reading email  ·  Flag idea as inappropriate…  ·  Admin →
  7. Make it easier to get in contact with someone about a problem

    I’ve lost all my emails from my inbox and I am finding it really hard to contact someone. Virtual assistant is hopeless and emails sent to support are just coming back. Getting very frustrated have lost so many important emails. Really want someone to contact me or make it easier to contact support. 🤬🤬

    27 votes
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    4 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  8. 18 votes
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    0 comments  ·  Reading email  ·  Flag idea as inappropriate…  ·  Admin →
  9. Not receiving emails

    Hi, I set up an email for my daughter. I can log into it without difficulty however no emails are being received. None are in the junk folder either. Not sure why? Help would be much appreciated.

    826 votes
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    267 comments  ·  Message actions  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. There could be various reasons why you aren’t able to see email in your inbox. Please visit this article https://support.office.com/en-us/article/Fix-Outlook-com-email-sync-issues-d39e3341-8d79-4bf1-b3c7-ded602233642 to see some of the reasons.

    Let us know if this solves your problem. If your reason is not listed in the article above, can you reach out to us with more details like what browser and OS you are using? That will help us figure out the issue.

    Once again we value your continued patronage.

  10. Allow users the option to use the desktop version from their phone

    Please add an option to view a desktop version from my smartphone. I don’t have a laptop or desktop anymore & have to go to the library to use the desktop version for me to delete folders since there’s also no way to delete folders in my profile using my phone any longer.

    17 votes
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    6 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  11. Rich text formatting while composing mails

    I purchased Office 365 specifically to have email functionality across all platforms. It is unacceptable that there is no way to format text in the Outlook app, in the body of the email but especially in the email signature. How is it possible that basic HTML, bold text, italics is not an option in 2020? How is it that people have been asking for this functionality for years, something that is already available in other android and iOS mail apps, yet Microsoft can't deliver? I'm regretting my purchase. Please get this done!

    12 votes
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    4 comments  ·  Writing email  ·  Flag idea as inappropriate…  ·  Admin →

    We regret that you’re missing the ability to add rich text formatting to your mails. We have this ability today in the Outlook mobile app for iOS and Android which can downloaded from the app stores.

    We will consider bringing this ability to Outlook on the mobile browser in the future as well.

  12. Can't permanently delete deleted folders, they keep showing up

    I want to be able to permantly delete folders. They keep showing up

    15 votes
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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  13. Why the changes?

    If you’re going to keep changing things why not try improving them instead of making it easy to lose things and hard to find them

    170 votes
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    43 comments  ·  Message actions  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. If you do not wish to use the new experience, you can opt out of it by switching off the Outlook beta toggle in the folder list. https://support.office.com/en-ie/article/Learn-about-the-Outlook-com-beta-for-your-phone-s-browser-0DCFD8A4-49AD-466B-80E7-B8FFF142FEFA this article contains a screenshot of how to turn it off.

    If the Outlook beta toggle has been turned off, then you are still using the older experience.

    We are striving to make the Outlook experience better and your feedback can help us. Let us know what it is about Outlook beta that you do not like.

    Thanks,
    Outlook team

  14. Important mail going to junk folder

    I want to be able to disable the junk filter entirely. Outlook flags more false positives than actual spam. This filter is wasting my time and making me miss critical messages.

    34 votes
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    11 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  15. Ads appears on paid account

    Ads should not appear on a paid office account. One should be able to block it. Occupies way too much space, and they are not welcome on my paid office outlook service

    9 votes
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    4 comments  ·  Reading email  ·  Flag idea as inappropriate…  ·  Admin →
  16. Creating and editing folders

    Beta version should consider: 1.folder editing options and settings, can't even organize my folders

    320 votes
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    76 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  17. 7 votes
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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  18. Can't delete Inbox

    Sure would be nice if I could delete mail from my inbox. I've been trying ever since these changes happened and they just keep coming back. All the other folders work fine.

    6 votes
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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  19. I dont know if even you know what you have done. I dont need you automatically adding a one off emsil to contacts. In additiion, it refuse

    I dont need you adding addresses to my contacts automatically. Abd it eont let me delete or amend them. I additiin when you make a typo in an addressee, guess what, you cant amend it. And it won't let me delete the friggin contact ot correct it. And whrn you hit the addressee to cotrect the typo it just keeps saving it. It is my business whether or not I want to save a contacf, not yours.. useless waste of time

    6 votes
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    0 comments  ·  Contacts and recipients  ·  Flag idea as inappropriate…  ·  Admin →
  20. Don’t even send blocked content to the junk folder

    I must say I find the spam filter very ineffective. The way it is set (and I didn't find a way to change it), only emails from senders in my approved list go to my inbox. This means I have to constantly check the junk folder to see if I didn’t get something from a sender I haven't approved yet. So far so good. The problem is that the junk folder is also filled with emails from senders I already blocked!

    When I block a sender, I don't even want to see their emails on the junk folder. It is…

    129 votes
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    5 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
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