Pinned messages do not show preview or sender
In the old outlook pinned messages would show the same things as a normal message, however now they just show the title. Now I have to open up each email to remind myself who it was from and what it was about...
Miles Scheuering
shared this idea
Hey all, thanks for your feedback. We changed the pinned items to occupy less space so that you could still see new messages in your inbox even if you had a lot of pinned items.
We assumed that by pinning the items, you would know what the email was about so you’d need less information on the message.
We’ll track this item and figure out whether we want to change it in the future.
Colin
115 comments
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AfC
commented
I pin messages and they move to the top of the messages column. Great!. The next day they disappear, nowhere to be found, not in the trash, not in drafts, not anywhere. 100% gone.
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Anonymous
commented
I hate this change.
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kai
commented
I'm not sure if previous messages were sent from this email or another but disregard previous sent messages sorry for the trouble
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Maria
commented
PLEASE I want to go back to old outlook. This is a disaster.
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Darren
commented
Need to see email sender, for pinned emails, don't really need to see details, just sender!!!!
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NIRMALAPARIHAR
commented
Not working email due to full storage after all mail deleted storage showing full and not get and send mag please help
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Adrianne Lewis
commented
My message is not being send.
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Hannah
commented
My pinned emails all just disappeared and I do not have them flagged and they are over the last few weeks.. Is there any way I can get these back?
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candace
commented
i love office 365
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candace
commented
i think office 365 is good but all my friends emails go to trash
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Ryan
commented
Not a great assumption. Scrolling down a bit is much easier than opening each email to see what it was about.
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Mark Morris
commented
It's messed up my system as well.
Really annoying -
Michael
commented
Any updates since July on this?
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Anonymous
commented
Just somebody tell me how to undo this update and get out of the burning **** it has dumped me in. How about I come to your office and set fire to your work tray and see how you like it. "We’ll track this item and figure out whether WE want to change it in the future" just sums MS up. Thoughtless, inconsiderate and arrogant. I didn't realise your products were all about you. Stupid customers eh!
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stan
commented
give us the option of how we want it to look and then you will not have upset users.
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David
commented
Clearly these people have never actually used email at work or they would know that subject lines are very often not useful to determine what an email is about. It's insane that they thought it ok to remove the sender and preview. Like seriously, how do you expect us to identify pinned emails?? Idiots...
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sidney
commented
I, like many, have hundreds of emails coming into my email a day. I pin or categorize to organize my incoming emails. I have spent twice as much, if not more, time just trying to figure out where emails are coming from, if I replied, etc.
I also do not appreciate taking away the option to create a new email in a pop-out window. It now also loses the current email I was viewing when I try to make the draft email a pop-out window. PLEASE SEND HELP.
PLEASE ADD OUR OPTIONS BACK. :(
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Glenn
commented
I work in insurance. I get approximately 100 emails per day. I will pin the top priority items to the top to make sure they get taken care of. Just showing me their subject of "open enrollment" doesn't tell me anything. I have 5 open enrollments this month and am already working on next months, and the following month as well. So, now I have 15 emails, all pinned, that all say "open enrollment" It would be helpful if we could at least revert back to the classic view. But, that is also not an option. You now have headers that say this week, last week, etc. I can look at the date and see that. Waste of useful information (by not at least showing the sender in pinned) and now shows us useless information. (today, yesterday, last week) If this doesn't get fixed, I will have to go back to using gmail. Not a smart move outlook
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Anonymous
commented
"figure out whether we want to change it in the future." Sorry I wrongly thought that Microsoft was about customer service. you would have had to write additional code to implement compressing thye view of pinned items only, there was already that functionality in the view options for those that want a compact list, so why write only half the code, if you are going to have pinned items treated differently then you at the very least should have provided a choice of how it is displayed between the old way and the new "improved" way. I am yet to meet anyone that uses pinned items who is happy about this change. just fix it, either change it back or provide options to alter the view. I have decided that is what you will do, because I am the customer and as you should be aware the customer is always right! :)
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Logan
commented
Please at the very least add an option to revert back to showing a preview of the message. In general, most people are terrible about using a subject that has any useful information. With this recent change, half of my pinned emails now only say "Quote" or "Pricing" whereas before I could get a refresher from the first couple lines of the email. Please fix.
Thanks,
Logan
