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← The new Outlook on the web (Office 365)

User Interface freezes

Had to refresh a couple of times because none of my messages would open, I couldn't change folders, and I couldn't navigate out of Outlook to another app

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25 comments

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  • Judith Ghinger commented  ·   ·  Flag as inappropriate

    The new Outlook keeps freezing and telling me to install adobe reader because the adobe acrobat plug (?) is missing. How do you do this?

  • Philipe Santiago commented  ·   ·  Flag as inappropriate

    JS script owa.MailBoot.js has lots of processor intensive function calls.
    Changing pointer mouse focus on different messages causes performance issues on processor intensive task according to Windows Task Manager . It tries to switch icons from Sender's Initial to Selectable Checker. On any focus change, the refresh rate drops from 59fps to 7,5fps trying to rerender graphics elements.

    I'm on i3-6300, 8GB RAM, 256GB SSD, Intel Graphics HD 530 4GB Shared Mem (128MB dedicated memory)
    Mozilla Firefox ESR 38.3.0
    Windows 10 1607 Build 14393.187

  • Christi Wooten commented  ·   ·  Flag as inappropriate

    Please fix it from freezing constantly and switching from the old to the new with out command .......it would be fine if it ran faster and wasn't stuck always !!!!!

  • Anonymous commented  ·   ·  Flag as inappropriate

    I use Office 365 mail in MS Edge browser. My Inbox freezes mutiple times a day in the browser and I lose the content of the email I'm working. This is my second time reporting this - I am now giving up on the new version and switching back to the old version.

  • Anonymous commented  ·   ·  Flag as inappropriate

    It freezes mid email then i have to open up a whole new page. This happens on multiple computers.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Whenever I am done with my email I go to write "Thanks" and then when I go to add the comma the interface sends my cursor in front of the thanks so it look like ",Thanks" for whatever reason this also freezes my entire email so I have to reload the page and only part of the email is saved as a draft. It could have something to do with the fact the thanks can be clicked on in case I want to use a gif... which I dont.

  • Dale commented  ·   ·  Flag as inappropriate

    The new outlook keeps freezing when I try to reply all to a massive chain w/ dozens of recipients. This needs to be fixed.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Exactly the same for me. I can no longer send bulk e-mails. The old system (which I immediately returned to) sent it less than a second.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Cannot easily navigate or even type email without freezing and slow speeds.

  • q williams commented  ·   ·  Flag as inappropriate

    Whenever I paste a large batch of emails (30-40), the site freezes. But it works when I switch to the old formating

  • Anonymous commented  ·   ·  Flag as inappropriate

    It freezes up a lot while I am composing/replying. In most cases, it picks up what I have typed in the blind, but it may take up to 5-10 seconds to display. Other times, when the 5 seconds elapse, it becomes apparent that it never received my input, at all.
    This issue may occur 2-3 times per message and does not seem to follow a pattern. That is, I cannot say that it happens after X time from starting a response, or every Y amount of time.

    I am using IE11 currently

  • Anonymous commented  ·   ·  Flag as inappropriate

    Constant freezing when loading emails or calendars. When I switch out of the preview mode it often doesn't apply and I need to close the browser or just keep toggling the switch. It works eventually.

    I love the new layout and colour themes. I don't want to switch back but I might have to.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Sometimes if I have an email I'm reading or drafting, it freezes and persists on the main space when I try to select other emails to read.

  • Anonymous commented  ·   ·  Flag as inappropriate

    It freezes when opening emails. Attachments not appearing. Have to restart several times.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Every time I move my mouse around the page redraws, very annoying. Also, as I'm writing an e-mail it freezes up. If I keep typing, even though it's not appearing, it does eventually catch up, but it takes me 20-30 minutes to write an e-mail!

  • Stefanie Carter commented  ·   ·  Flag as inappropriate

    When I click to reply, it freezes then I have to close the tab and reload the page again, then the email is in my drafts but no typing is there. I'm running Windows 10 using Chrome Version 72.0.3626.96

  • DEB commented  ·   ·  Flag as inappropriate

    FREEZES UP CONSTANTLY MAKES EVERYTHING RUN SLOW. RUINS PRODUCTIVITY

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