OutlookUservoice_icon_outlook Outlook Feedback by UserVoice

How can we improve Outlook on the web?

Clean, Clear Interface

Mail interface is just a mess. Cluttered, confusing, difficult to use. Please, please, please clean up the interface. Smaller fonts. Less cruft. Something like old desktop Outlook, Thunderbird, or Zimbra.

The old interface was an abomination. The new one is no better.

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First off, I just wanted to take a minute and personally thank each and everyone of you for trying the new Outlook on the Web experience and for taking time to provide feedback!

We truly read every piece of feedback and discuss how to best iterate and improve the product. With that being said, there seems to be a set of users that are saying they feel the new experience is more cluttered. This is for sure not the impression we want to leave!

As we dig in, we see two pieces of UI that are getting the most feedback from this group. First it is the Sender Photos and second it is the attachment previews.

We actually have a setting that can turn both of these off. If you can, can you try disabling these two features and see if everything feels better? We would love to hear back.

Click the Gear at the top right.

In the Quick Setting Pane toggle off Sender Photos and Attachment Previews.

Hope this helps, and keep the feedback coming!

David Los


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  • Isabelle commented  ·   ·  Flag as inappropriate

    The new outlook is too messy. The font size for email titles and sender are now too small compared to the images next to them. And showing images/attachements in the email makes the list look too cluttered. It's overwhelming. I like having icons in the side panel to indicate there are attachments, not seeing the actual attachment minified.

  • Denise North commented  ·   ·  Flag as inappropriate

    The NEW Outlook view is very cluttered, busy and ******* the eyes. Simplicity is best in an extremely busy work environment dealing with 800+ students/day. KISS.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Please..please go back to one line of type and only one message on the screen when you click on it to read.

  • TCrump commented  ·   ·  Flag as inappropriate

    This update is terrible. Huge icons everywhere. No simple viewing of email. No preview without reloading a new window. No link to tech support. Feedback button doesn't work. Can barely tell difference between read and unread emails. Messy. Please STOP trying to make things pretty and just bring back the efficient, simple email. Many of us are trying to perform our jobs and really need efficiency and user-friendly email rather than all the colors and feels.

  • Anonymous commented  ·   ·  Flag as inappropriate

    My suggestion is to repair the interface so there will not be any yellow markings like highlighters that mark words in an email.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Nothing intutive, nothing. Nothing simple. Interface and ugly colors. Important things are not highlighted.

  • Michael So commented  ·   ·  Flag as inappropriate

    The overall format is not as tidy as the old version. And the new Outlook is lack of lines or colors to divide different sections.

  • Samuel commented  ·   ·  Flag as inappropriate

    Nice features and functionalities! But it looks a bit "messy" a lot of "noise" in the image. Would be nice to have a more tidy look so you could focus faster!

  • Abbie commented  ·   ·  Flag as inappropriate

    It does not look organized and intuitive for me. Looks scattered.

  • Kelly Stuart commented  ·   ·  Flag as inappropriate

    Simplify, streamline, avoid unnecessary clutter. Too much visual distractions in the new Outlook!

  • Anonymous commented  ·   ·  Flag as inappropriate

    New look is too cluttered, old look is much better, cleaner, can see more with less scrolling whereas the new look need to scroll much more.. include option for a skinnier display of emails in the inbox to allow more emails to be viewed in one screen instead of a cluttered list with too many details that aren't important if all one needs to do is view the list of emails.

  • Anonymous commented  ·   ·  Flag as inappropriate

    The rows are too big. Needs to look cleaner. I love that the attachments are on the page ready to be clicked on though.

  • phawes commented  ·   ·  Flag as inappropriate

    The screen is cluttered and full of things I don't want to look at. Everything is very graphics and interaction-heavy, making it slow to load. It's easy to click on the wrong thing and begin some loading some accidental action. It's hard to figure out how to perform simple tasks like pop-out message or discard a draft. Just make it simple and clean like Gmail. Everyone loves gmail you know!

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