Open another / new mailbox

need to be able to open another mailbox from the new OWA like you can in the old OWA

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Wes H. Westman shared this idea · November 06, 2018 · Flag idea as inappropriate… · Admin →

Completed ·

AdminDavid Los - Microsoft Outlook (Product Manager, Outlook.com) responded · March 28, 2019

Thanks for all of the feedback on this item. I just wanted to let you know that Open Mailbox has been returned to the new Outlook on the Web Experience.

Give it a try!

David Los

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Working on it ·

AdminDavid Los - Microsoft Outlook (Product Manager, Outlook.com) responded · January 31, 2019

We are in the process of rolling out a fix that will allow you to search the address book for the mailbox you want to open, so you don’t have to type the full email address. This will get you more in line with the classic experience

Thank you for your patience!

Working on it ·

AdminDavid Los - Microsoft Outlook (Product Manager, Outlook.com) responded · January 18, 2019

First off, thank you again for taking the time for trying out the new Outlook on the Web experience and for taking the time to provide feedback. I wanted to update you with the latest about the Open Mailbox feature.

As some of you have noticed, we have started rolling out the first pieces of the Open other mailbox feature over the last 24 hours.

I do want to let you know that this feature still has some additional work that needs to be completed to work 100% like the older version.

Right now the Open Mailbox Form doesn’t search against the directory. In the mean time you will need to enter the full email address for it to work. In the coming weeks we will finish up further improvements to make sure it searches against your directory.

We wanted to make sure we got this out to you as quickly as possible since we know that so many of you rely on this ability!

Thanks for all of the feedback and please keep the feedback coming

Thanks
David Los

Working on it ·

AdminOutlook.com Moderator (Customer Support Agent, Outlook.com) responded · November 13, 2018

Hi! Thank you so much for the feedback on this critical feature. We’re in the midst of finalizing this and an update to include this will be coming soon. Thanks again for your feedback and participation with the opt-in preview of the new version

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Kenneth L. thomas commented · August 24, 2019 05:27 · Flag as inappropriate

For some reason when I log into my faculty mail at one school, the link that pops up leads to the email at another school where I also teach.

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Ag commented · August 21, 2019 17:17 · Flag as inappropriate

Ever since MS changed Outlook to its new look I can't open my shared email box. I have to use to different browsers to do so. Every now and then I can open the shared email box (within my own email box) however ALL OF OUR FAVORITES are gone and you can't add any favorites as the favorite button does not exist. This really is frustrating. Need the favorites back!!!

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Anonymous commented · August 20, 2019 01:49 · Flag as inappropriate

We use office 365 as our organizational platform. It generally works very well. This new version of outlook online does not work well with organizational inboxes. After switching over to "Try new Outlook" we were unable to "Open another mailbox" or add a shared inbox to the navigation menu. These features are essential to our business process.

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Jon Borowski commented · August 14, 2019 19:54 · Flag as inappropriate

On old version when you clicked Open Another Mailbox, you could just start typing, now it opens the window for you to open another mailbox, but if you type, it acts like you are writing a new email subject....underneath the window you just opened. You have to CLICK the window you just opened to type in a new mailbox.

FIX THIS

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Anonymous commented · August 14, 2019 13:00 · Flag as inappropriate

When opening up a different mailbox, it doesn't come up. Have to revert back to old style

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Anonymous commented · August 13, 2019 14:37 · Flag as inappropriate

When I 'open another mailbox…', a pop-up asks me to enter the mailbox I want to open and gives suggestions as I type. Those suggestions are pulled from the org directory a.k.a. global address list (GAL) as well as from my contacts, so many don't make sense. Please improve those suggestions or let me switch to a list of 'recently opened mailboxes'.

At least the wording should be improved: currently the pop-up says 'suggested contacts'. Please use 'suggested mailboxes'.

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Leonardo Hauschild commented · August 12, 2019 13:41 · Flag as inappropriate

Open another mailbox on Dark UI: the form field is not visible.

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Anonymous commented · August 08, 2019 04:47 · Flag as inappropriate

Would be great if we didn't have to do that anymore

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Norma K commented · August 08, 2019 03:28 · Flag as inappropriate

Open additional mailboxes is stil lnot working.

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Andrew commented · August 05, 2019 07:56 · Flag as inappropriate

When I go to open another mailbox, no search box's appears a Jarva script appears in the bottom left hand corner but nothing else. Have to revert to old look and feel to open another mailbox.

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Dr. Carol Santos commented · August 04, 2019 01:31 · Flag as inappropriate

I am an adjunct at Farmingdale and also at Suffolk County Community College. Both use the new Outlook. My Suffolk email comes up, but not my Farmingdale email.

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Anonymous commented · August 01, 2019 10:01 · Flag as inappropriate

The box field is invisible in IE.

Can you please check this out, because users are thinking that there is no option to enter the email address because the box filed is missing.

This is happening only with IE.

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Marc K commented · July 31, 2019 02:09 · Flag as inappropriate

The Open another mailbox function displays a pop-up box in to enter the email address for the mailbox. In IE 11.2125.14393.0, this text box does not display with a border (blends into white background).
If I remove the class on the textbox (class="ms-BasePicker-input pickerInput_ecad0f63") in DOM Explorer, the text box does display.
This appears to be a compatibility issue as the issue is not present in Chrome or Edge.

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Anonymous commented · July 29, 2019 04:19 · Flag as inappropriate

still not working

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Anonymous commented · July 24, 2019 17:20 · Flag as inappropriate

I need quick access to two other email accounts that I monitor. I only see my primary account, and it isn't clear how I access the other two.

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Petteri commented · July 23, 2019 06:05 · Flag as inappropriate

It does not work correctly / at all if you have tow account.

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Kris commented · July 22, 2019 08:33 · Flag as inappropriate

Open another mailbox - Please add a border to the field where you begin typing in the "other" mailbox you want to open. It appears that there's nothing in the modal/pop-up--I accidentally click into the white space & my cursor appeared.

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Aud B commented · July 17, 2019 14:58 · Flag as inappropriate

Under old Outlook you right click on your name and then "add shared folder" wasn't able to do this w/ new Outlook

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Anonymous commented · July 06, 2019 09:16 · Flag as inappropriate

We can't add another mail box if it is on the new format

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Loyce Morris commented · July 03, 2019 12:10 · Flag as inappropriate

Still does not work. Or do we now open the new mailbox a different way that was not mentioned in your "Give it a try!" message?

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