Open another / new mailbox

need to be able to open another mailbox from the new OWA like you can in the old OWA

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Wes H. Westman shared this idea · Nov 6, 2018 · Flag idea as inappropriate… · Admin →

Completed ·

AdminDavid Los - Microsoft Outlook (Product Manager, Outlook.com) responded · Mar 28, 2019

Thanks for all of the feedback on this item. I just wanted to let you know that Open Mailbox has been returned to the new Outlook on the Web Experience.

Give it a try!

David Los

Show previous admin responses (3)

Working on it ·

AdminDavid Los - Microsoft Outlook (Product Manager, Outlook.com) responded · Jan 31, 2019

We are in the process of rolling out a fix that will allow you to search the address book for the mailbox you want to open, so you don’t have to type the full email address. This will get you more in line with the classic experience

Thank you for your patience!

Working on it ·

AdminDavid Los - Microsoft Outlook (Product Manager, Outlook.com) responded · Jan 18, 2019

First off, thank you again for taking the time for trying out the new Outlook on the Web experience and for taking the time to provide feedback. I wanted to update you with the latest about the Open Mailbox feature.

As some of you have noticed, we have started rolling out the first pieces of the Open other mailbox feature over the last 24 hours.

I do want to let you know that this feature still has some additional work that needs to be completed to work 100% like the older version.

Right now the Open Mailbox Form doesn’t search against the directory. In the mean time you will need to enter the full email address for it to work. In the coming weeks we will finish up further improvements to make sure it searches against your directory.

We wanted to make sure we got this out to you as quickly as possible since we know that so many of you rely on this ability!

Thanks for all of the feedback and please keep the feedback coming

Thanks
David Los

Working on it ·

AdminOutlook.com Moderator (Customer Support Agent, Outlook.com) responded · Nov 13, 2018

Hi! Thank you so much for the feedback on this critical feature. We’re in the midst of finalizing this and an update to include this will be coming soon. Thanks again for your feedback and participation with the opt-in preview of the new version

303 comments

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Dr. C Erik-Soussi commented · April 22, 2019 10:40 PM · Flag as inappropriate

cannot easily switch from one Outlook account to another at a different institution where my husband and I both work. What gives?
mahmoud shahin commented · April 15, 2019 2:11 PM · Flag as inappropriate

PLEASE I NEED THE OTHER ONE OUTLOOK very easy not like this one office365
Alan COSSEY commented · April 15, 2019 8:57 AM · Flag as inappropriate

Hello, Microsoft. Are you still alive out there? Is this live for everyone yet? If not, when will it be, please? If it is, what do I need to do to see this.

Please answer.
Vicky commented · April 14, 2019 7:42 PM · Flag as inappropriate

Its very hard to switch between email addresses on my computer but very easy on my phone. Wish they both had the same switching features. My CUNY address and my regular. A lot of confusion when I'm on my computer to find or switch to my other address when needing to.
Anonymous commented · April 11, 2019 2:34 PM · Flag as inappropriate

Can not seem to open my universal mailboxes on the new version.
Lauren Taylor commented · April 8, 2019 5:17 PM · Flag as inappropriate

I couldn't find my calendar easily, Also couldn't get from one Microsoft account to the other easily.
Anonymous commented · April 4, 2019 9:27 PM · Flag as inappropriate

I want to open another mailbox however, the system will not allow me to do so.
Anonymous commented · April 3, 2019 8:17 AM · Flag as inappropriate

i agree
Benjamin Kay commented · April 3, 2019 5:09 AM · Flag as inappropriate

Still does not work, suggestions for inbox to open do not include the inbox I actually want to open. Even when entering the full e-mail address of the inbox I want to open, Outlook instead opens one of the (incorrect) suggested inboxes.
Alan COSSEY commented · April 2, 2019 2:09 PM · Flag as inappropriate

The link Mike A. provides below does not match what I see on my screen. His link is for Outlook Web App, but isn't that the old version? I thought we were now using "Outlook for the web" (see David Los's post above).

Anyone at Microsoft out there interested in helping us use your product? Has the new setup been made live for everyone yet?
Anonymous commented · April 2, 2019 3:10 AM · Flag as inappropriate

my student account has disappeared and now only my work account is showing up. Help me before I flunk my class.
Deborah Proudfoot commented · March 29, 2019 4:23 PM · Flag as inappropriate

I am on the new outlook but now can't find my second account that I have access to - on the old one I just clicked on me and typed it in.
Mike A. commented · March 29, 2019 11:13 AM · Flag as inappropriate

I found how to add another person’s mailbox to your folder list in Outlook Web App here and it does work. Great job.

https://support.office.com/en-us/article/Access-another-person-s-mailbox-A909AD30-E413-40B5-A487-0EA70B763081
Mike A. commented · March 29, 2019 10:18 AM · Flag as inappropriate

How do you add the second email account? I am in the new version and still don't see how to accomplish this.
Ian Caldwell commented · March 29, 2019 9:13 AM · Flag as inappropriate

Great, just tried it - works! Many thanks.
Anonymous commented · March 29, 2019 8:38 AM · Flag as inappropriate

I need to open another mailbox from my inbox and it does not allow me to do this in the new version
Alan COSSEY commented · March 29, 2019 7:01 AM · Flag as inappropriate

OK, so how do you add a second mailbox to Outlook for the web, please?
Shean commented · March 28, 2019 9:30 PM · Flag as inappropriate

Thanks David. I have moved over to the new web UI to give it a try
Tim Farmer commented · March 28, 2019 9:12 PM · Flag as inappropriate

Thank you for listening!
Anonymous commented · March 27, 2019 10:57 PM · Flag as inappropriate

I dont like the idea to keep login out from my accounts to be able to go back and forth from one to the other