Open another / new mailbox

need to be able to open another mailbox from the new OWA like you can in the old OWA

2,764 votes

(thinking…)

Facebook

Google

Forgot password?

Create a password

Signed in as (Sign out)

We’ll send you updates on this idea

Wes H. Westman shared this idea · Nov 6, 2018 · Flag idea as inappropriate… · Admin →

Completed ·

AdminDavid Los - Microsoft Outlook (Product Manager, Outlook.com) responded · Mar 28, 2019

Thanks for all of the feedback on this item. I just wanted to let you know that Open Mailbox has been returned to the new Outlook on the Web Experience.

Give it a try!

David Los

Show previous admin responses (3)

Working on it ·

AdminDavid Los - Microsoft Outlook (Product Manager, Outlook.com) responded · Jan 31, 2019

We are in the process of rolling out a fix that will allow you to search the address book for the mailbox you want to open, so you don’t have to type the full email address. This will get you more in line with the classic experience

Thank you for your patience!

Working on it ·

AdminDavid Los - Microsoft Outlook (Product Manager, Outlook.com) responded · Jan 18, 2019

First off, thank you again for taking the time for trying out the new Outlook on the Web experience and for taking the time to provide feedback. I wanted to update you with the latest about the Open Mailbox feature.

As some of you have noticed, we have started rolling out the first pieces of the Open other mailbox feature over the last 24 hours.

I do want to let you know that this feature still has some additional work that needs to be completed to work 100% like the older version.

Right now the Open Mailbox Form doesn’t search against the directory. In the mean time you will need to enter the full email address for it to work. In the coming weeks we will finish up further improvements to make sure it searches against your directory.

We wanted to make sure we got this out to you as quickly as possible since we know that so many of you rely on this ability!

Thanks for all of the feedback and please keep the feedback coming

Thanks
David Los

Working on it ·

AdminOutlook.com Moderator (Customer Support Agent, Outlook.com) responded · Nov 13, 2018

Hi! Thank you so much for the feedback on this critical feature. We’re in the midst of finalizing this and an update to include this will be coming soon. Thanks again for your feedback and participation with the opt-in preview of the new version

401 comments

Add a comment…

(thinking…)

Facebook

Google

Forgot password?

Create a password

Signed in as (Sign out)

Submitting...

Sofia.Silva@hcahealthcare.co.uk commented · July 6, 2019 9:16 AM · Flag as inappropriate

We can't add another mail box if it is on the new format
Loyce Morris commented · July 3, 2019 12:10 PM · Flag as inappropriate

Still does not work. Or do we now open the new mailbox a different way that was not mentioned in your "Give it a try!" message?
chenry commented · July 2, 2019 8:04 PM · Flag as inappropriate

Open Another Mailbox
Forrest Smith commented · June 28, 2019 12:32 PM · Flag as inappropriate

Have the option to open another mailbox. The option exists in the previous version.
Peter commented · June 27, 2019 6:43 PM · Flag as inappropriate

"Open another mailbox..." link appears intermittently under My Account. Last time I was able to get it work by switching to the old OWA and back, didn't work this time
Anonymous commented · June 27, 2019 2:26 PM · Flag as inappropriate

Since I switched to the "new" Outlook, the option "open other mailboxes" disappears from time to time
Anonymous commented · June 27, 2019 9:51 AM · Flag as inappropriate

Cant access other email accounts when in the new mode
Sarah commented · June 26, 2019 9:54 PM · Flag as inappropriate

It is still buggy. Not able to "Open Another Mailbox" function does not work.
Anonymous commented · June 26, 2019 11:47 AM · Flag as inappropriate

Fix it!
martin.evans commented · June 26, 2019 8:29 AM · Flag as inappropriate

with new Outlook why can't I open another mailbox from from my profile button as with the old version?
Anonymous commented · June 26, 2019 2:06 AM · Flag as inappropriate

the "open another inbox" doesnt appear under the my accounts tab in the new ersion
Kay commented · June 25, 2019 7:05 PM · Flag as inappropriate

Most of the time the option to open another mailbox is missing and I have to revert to the old one to be able to do so. Not happy
Javier Perez commented · June 25, 2019 12:28 PM · Flag as inappropriate

Today June 25th this option still not showing under new OWA.
conan_chiles@dialog.com.au commented · June 25, 2019 1:36 AM · Flag as inappropriate

new Outlook webmail, unable to find "Open another mailbox" menu
n8003 commented · June 24, 2019 5:49 AM · Flag as inappropriate

I am using office 365 online, no installation of office, how to add new email account in 365 outlook online?
Anonymous commented · June 21, 2019 5:07 PM · Flag as inappropriate

Why can't I open Another mailbox in the "New Outlook"?!
Paolo commented · June 21, 2019 2:01 PM · Flag as inappropriate

There are times I am unable to open new mailboxes. The option to 'Open another mailbox..." disappears and I have to revert to old outlook to do so.
Anonymous commented · June 21, 2019 1:31 PM · Flag as inappropriate

Cant switch to another Mail account need the old version back asap
Anonymous commented · June 20, 2019 12:54 PM · Flag as inappropriate

When switching to the new view I don't have the option to open another mailbox
Andrew commented · June 19, 2019 11:15 PM · Flag as inappropriate

New Outlook is great, and I've been using it successfully for months. But recently, when I go to open another mailbox (by clicking on my profile icon), the link has disappeared.

If I switch to old Outlook, the link for another mailbox reappears, and I can then open my shared mailbox. But if I then turn new Outlook on - it reverts to my personal mailbox again. Sometimes, this can be fixed by toggling between old and new, and refreshing things. But not today!