Thank you, everyone, for reporting this issue to us. We understand the frustration around this issue that has been ongoing for some time, and are working to track down issues.

In order to help us pinpoint issues, please be as descriptive as possible in highlighting what your specific issue is when posting a comment.

In the meanwhile, here are some instructions and help to attempt to mitigate issues with your Mailbox:

- In order to create rules: 1) Right-click on a specific email and select “Create rule”. 2) Select the overflow menu in the top menu bar and click “Create rule”. 3) Click “Settings” → “Mail” → “Rules” → “Add new rules”

- Rules run in order from top to bottom on your rules list in the rules settings page. If you have a rule created with the option “Stop processing more rules” (enabled by default), once that rule condition is met, no further rules will be applied in your list. In order to change the priority of rules running, click the up or down arrows on any rule on the rules settings page.

- In order to create rules looking for recurring keywords, under the “Add a condition” step, select one or more conditions under the “Keywords” header.

- To verify your rule is active and running, please ensure the toggle is set to the blue “On” position on the rules settings page.

- To block unwanted spam by a specific sender address, either 1) right-click on an email and click “Block” or 2) Select “Junk” → “Block”

- To block unwanted spam by an entire domain, select “Settings” → “Mail” → “Junk email”, and under the “Blocked senders and domains” section, select “Add”. Ensure the domain you wish to block only includes the address following the @ character in an email address. For example: “fourthcoffee.com“

Colin

We’ve identified one of the issues with Firefox which will be fixed when Firefox updates to version 57.

One of our users has also posted a solution for Firefox that seems to work that you can try in the interim:
1) Type “about:config” in the address bar.
2) Click the “I accept the risk” button.
3) Type “accessibility.blockautorefresh” in the search box (though, you might not have to do this – for me it is the third item from the very top in config).
4) Double-click on the first item that appears to modify the value to “true”.
5) Restart Firefox.

We are also working on improving reliability and performance while scrolling that will help alleviate this issue on other browsers like Chrome, Edge, and IE. Those changes should be available soon and we will update this thread once those have been released.

Thank you for your patience and understanding.

Colin

It is my greatest pleasure to share this piece of news with you: Dark Mode is here, on the new Outlook.com!

What is Dark Mode?
Dark Mode is a more-pleasant way to read your Outlook.com email if you prefer interfaces that are less bright or if you are in a low-light environment. Dark Mode is available on the new Outlook.com experience (formerly known as the Outlook.com Beta experience) only.

How do I turn it on?
To turn on Dark Mode, open the Quick Settings panel by selecting the Gear icon at the top of your screen. The option to enable Dark Mode is near the top of the panel, immediately under Theme selection. If your browser is unable to support Dark Mode, consider using Microsoft Edge.

Why is Dark Mode not a theme?
When we designed Dark Mode, we debated having it exist in Outlook.com as a theme. We quickly concluded that the way most people would expect themes to work and the way Dark Mode works were fundamentally different. Also, we imagine that there would be a dark experience for all available themes in the future, so having Dark Mode be a separate toggle would facilitate that. Plus, this is consistent with many other applications that have a dark mode.

Will Dark Mode support themes?
Dark Mode only supports the default blue theme right now.

Why does my reading pane have a dark background for email messages I receive?
One of the most crucial principles we had when designing Dark Mode was to minimize the amount of eye strain that people felt. Many email clients on the web today advertise a dark mode, but we learned from interviews with others and our own usage that having the reading pane be on-light while the rest of the interface was left on-dark often made the experience worse than if the full screen were left on-light.

For 2017’s Halloween Theme, we experimented with placing a light gray background in the reading pane. While that resulted in a decrease in eye strain, the design wasn’t ultimately one that we liked for various reasons. We iterated on this problem a couple more times before landing on the solution that you now see, where email messages that you receive are recolored in a secret way that preserves the readability of the original message and preserves the intent of the original sender.

How do I see the original formatting?
You can see any email message that you receive in the original formatting by using the “Turn on the lights” button.

Thank you so much for your patience and support. We hope you love this!

>> Philip.

First off, I just want to thank each and everyone of you for taking the time and providing feedback on the new Outlook.com experience. I totally appreciate that updates can often be frustrating when things change. I also want to thank everyone that has provided feedback over the course of the Beta to ensure that we address feedback.

With that being said, I do want to offer some types/advice on some options that you can select to get a view that is more in line with the old experience. This includes turning off the Colored bubbles :)

First click on the Gear in the top right hand corner. This will load the Quick Settings Pane. This pane includes all of the key features that are likely different between the old experience and the new experience.

To get a view that is similar to the old view I would turn off the following: Conversation View, Reading Pane (set to Hide), Sender Image (these are the colored initial circles), Group by Date (these are the date headers in the message list), and finally Attachment Preview.

Once these are off, the view should look VERY similar to the old experience.

Again please keep the feedback coming, the entire team is reviewing every submission and we are working on bringing additional improvements.

Some of these include, Density settings (this will help those that want a more compact view), updated spam/junk settings, Chat improvements, and much much more.

Thanks again for using Outlook.com!

David Los