Allow custom domains to be Primary Accounts when using custom domains and don't force people to have to change their primary accounts
With the change from the old Premium outlook.com to the O365 subscription based service for custom domains, you have removed the ability to use personal (custom domain) users as Primary Accounts - this is a totally retrograde step and is a massive pain when users who have had very reliable and coherent setups using their custom domains are having to change their Primary Account settings - with all the impacts this has across devices and their user experience!
Microsoft need to reinstate the ability to have custom domain accounts as the Primary Accounts even when using outlook.com with custom domain support, otherwise I can see many deciding to drop outlook.com and go to other providers where they put up barriers to ease of use like this!
Antoine Cloutier commented
No sane migration path was given by the Outlook Premium Team to paying customers that chose to trust Microsoft with their files and emails, and who chose to have custom domains for their email address. Microsoft asks me to manually move my OneDrive files and export my emails in PST files, and load everything back in a a new Office 365 Business account (subscription that I already have for that matter), free the domain from my prior subscription, then reassociate my email address with the new account.
This is bonkers. What they fail to realize is that, besides the obvious irritation of a loyal customer, in the process I'll be losing:
- all the OneDrive links that I have shared with people over the years
- my Windows login, which is associated to my account
- My xBox account will reset, probably
- My Microsoft Store App purchases, probably
- Other things I haven't even pondered yet
And most importantly, I will be losing my will to make things work in the Microsoft ecosystem. *#W%@#$@