Account recovery
Please expand the account recovery form to include more questions, & thus more chance to recover an old account. Questions like "(apprimately) when was the account made", "(appr.) when did you last login", "from which email accounts did you receive emails" and "to which accounts was your email linked" would be helpful. I know the last two are less reliable, but maybe make them 'weigh' less importance to compensate. And maybe allow for a 5~10% window on the "when" questions if theyre more than 2 months ago.
Lastly, it would be really nice if it were possible to speak to an actual person if account recovery isn't working. It sucks when you fill in the form, it fails, and you have no other options left.
Samantha
shared this idea
20 comments
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Anonymous
commented
Help. My outlook account has been locked for over a month. I really need access. I have changed the password and security and still no luck. Angela
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patriciamariemitchell
commented
I suggest that Microsoft step up their investigative procedures! You blocked me from my hotmail with no explanation, then it shows up on the dark web!
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Anonymous
commented
Recovering e-mails as it appears there are hundreds of emails missing even on the Outlook web app between 14/10/2016 and 5/06/2018
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rsymak
commented
Email recovery
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ZPZ-Top
commented
Die Wiederherstellung des Konto ist sehr umständlich und hat nichts mit Sicherheit zu tun sondern ist einfach nur bescheiden.
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MiGAviator
commented
Email recovery is ******* worthless. You tout security, yet the Chinese and Russians run circles around you ******* morons. ******* christ, you're all ******* beyond incompetent. I legit ******* hope for Microsoft to die. I actually ********* hope you ******* cocksuckers end up broke. **** the **** of an give me back my ******* emails, you giant dickeaters
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SataiDelen
commented
I agree with everyone else, and to add to this, the asking us when exactly we created the account. SERIOUSLY?! When we have an account that is OVER TWENTY YEARS OLD you really expect people to remember when it was created!? Most of the questions you ask on the form are ridiculous because NOBODY these days can answer them! But, I don't know why I'm bothering to add to what everyone else has said. It's not like you actually give a S... I mean, look at the over EIGHT HUNDRED people complaining about the inability to block scam emails anymore and the FAILING on your end to then delete them automatically and the FACT that you're IGNORING everybody, well, I guess you WANT people to abandon Hotmail and ****** Outlook (Outlook sucked from the very beginning so to have it shoved down my throat now is just obnoxious and shows that as per usual, you don't care about your customers) and go to Gmail or Yahoo or anywhere else but here! It's bad enough you're still trying to force people to get Windows 10 (which I REFUSE to do!) but this is absolutely beyond the pale!
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jafrulla
commented
I wish to inform about my email account , I lost the password and no longer able to recover my account. Im not sure if that's been hacked.
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madam1515
commented
Dear Microsoft Account team.
There was a criminal broke in (or the person gave me a ride) stole all my important document, my cells, and a tiny note book I wrote down all my personal information, password etc. due to the fact:
1) My house is frequently being broken in, so I have to bring all important document and personal ID with me.
2) I have a very poor memory.
Right after obtained all my valuable belonging, this criminal hacked-in and messed-up with all aspect of my life.
Recently, I need to get back my email account "bambino1515@outlook.com", but the hacker already change the password.
However, when you look into my other allies email, you will see my address is at the same: had been using through my computer, the one I am using to send this email to you. As right now, I am applying for a student aid fund. So this email is crucial for my survival. Could you please check in these fact to help me recover my account ?
Your Sincerely and Truthfully,
There was a criminal broke in (or the person gave me a ride) stole all my important document, my cells, and a tiny note book I wrote down all my personal information, password etc. due to the fact:
1) My house is frequently being broken in, so I have to bring all important document and personal ID with me.
2) I have a very poor memory.
Right after obtained all my valuable belonging, this criminal hacked-in and messed-up with all aspect of my life.
Recently, I need to get back my email account , but the hacker already change the password.
However, when you look into my other allies email, you will see my address is at the same: had been using through my computer, the one I am using to send this email to you. As right now, I am applying for a student aid fund. So this email is crucial for my survival. Could you please check in these fact to help me recover my account ?
Your Sincerely and Truthfully,
Thuy Dao
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Bogdan
commented
Microsoft, although seceurity is important, you ********* my day by asking me to recover my email address that I have been using on the same laptop as always, and with the other microsoft accounts.
I can't reach out to anybody I can't do anything. Should I get myself a pro inbox service from some randomn company that actually cares about all their users problems?
Oh btw my email adress is @hotmail.com but guess what you can't contact me becasue I have no ******* access.
So thank you microsoft for protecting my inbox from myself, quite some good technology you have.
Please let me know if I can ever again use my email. I guess not.
(Edited by admin) -
Anonymous
commented
old hotmail account beening blocked and getting runaround from mircosoft team for over 1 year now. it getting annoying with provide your mircosoft team with all correct informations and your system is just not recknize the informations
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Anonymous
commented
I TOTALLY agree with Samantha above. I'm a very peaceful, calm person but this recovery process almost interrupted my vibe. Things like "the last 4 email address in your contacts" and "the EXACT subject lines you sent" - ARE YOU KIDDING ME? Do you know how many emails most of us send these days? Are you aware this is the INFO age where we have a million things/codes we need to worry about? If I didn't have my phone with me, I would've never gotten back on to my account! If I provide my security question, SS#...heck! that should be enough. Good grief!
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Anonymous
commented
Agree with this! Trying to help my elderly mother unlock her account, which she uses once a year maybe. She doesn't send emails, so that field is useless. I have her DOB, name, address, everything important and it still won't let me help. Not being able to talk to a human is the most frustrating thing.
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Eric Sabourin
commented
You make it so difficult to recuperate an account that one hopes your absolute downfall from your actual overpowered status. And security is not a reason after having us fill twenty times the same forms.
And then, who remembers the adresses of the last emails sent!?!? -
MicheleTripoli
commented
How do we contact hotmail.. geeez... I can't recover my account and this is really ANNOYING!!!!
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Anonymous
commented
where is my mail from Hotmail,com
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Anonymous
commented
recover my email account
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Anonymous
commented
Hi Everyone!
this is my very old Hotmail account. I started using it when I was a kid and my father made available internet connection at home. Somehow, during my university period I started to use gmail and I let this account forgotten. Back in 2016 I upgraded my Windows to Windows 10 so I needed to link my windows with account. Unfortunately no I cannot access my email prior to 2016.Is there a possibility that I recover my old email?
Now at work I am using several services as OneNote and Outlook (among others) and I find them extremely useful for productivity. It looks like the security of my account has been compromised. Do you think there is a possibility that I get my old email and change my password, in such a way that I can have my old data and my old account to use the new and awsome Micrososft services (I just am aware of flows, this has a lot of potential...) also for my private activities? This would be so great...
Cheers,
Enric -
Anonymous
commented
please the mail 0@hotmail.com had been stoled since 3 years and it was connected to my facebook account, i tried many times to recover my mail but i can't because i couldn't remember the email information because i created it from long time
please i need a help to recover my email -
Anonymous
commented
how do I recover my old Hotmail account?
