Error in messages sent to me blocking me from updating my password, or finding the current password.
I tried to open two accounts for my parents for them to get their ancestry DNA information. I will be the manager of both accounts, since they are in the 80s. I got my father's done quick and easy, then made a mistake after getting the account set up for my mom as was creating her password. It told me to get the password, I need to know information about the last email I sent on the account. PROBLEM - No emails were ever send from this account, since I was in the middle of creating it. How can I change the password?