SAFE SENDERS BROKEN!!
Safe Senders all deleted and cannot save new ones!!
Hey, we’re looking into this with our Information Protection team. Will provide an update in the next month or so!
just recently you changed the safe senders list into 2 lists, one for full email addresses and one for domains. You also alphabetized them. I really liked this change, but I just noticed that the domain list completely erased. I am not too bugged because I regularly clear my list once a year and then slowly repopulate it again to keep my safe list managable, but I think this will make other people unhappy and it is something I don't want happening regularly.
See https://outlook.uservoice.com/forums/601444-new-experiences-in-outlook-com/suggestions/36145129-safe-senders-broken and up vote it so we can get some attention to this huge issue.
As I mentioned before. I have been using the Beta since July and never noticed this issue but it appears that some data migration and UI change took place recently (based on other reporting issues around 11/30/18) that messed up the functionality and data for the Safe Senders and Safe Mailing Lists. It appears that the domain based Safe Sender records are appearing in the Safe Mailing List list and the email Safe Sender records appear in the Safe Senders list. It almost appears as if a developer confused the Safe Mailing List with the Domain based Safe Senders records (which use to be in separate list) as the UI also now enforces only entering domains records into Safe Mailing List (??makes almost no sense??) and forces only entering fully qualified email records into the Safe Senders list.
You will only see this behavior up until the first time you try to adjust any settings for your junk email. If you try to add or edit anything on the new Outlook.com UI it will have unpredictable results (just adding one record to my Safe Mailing List wiped all the records and deleting one record from my Safe Senders wiped out more than half of my records the next time I logged in.
This is not isolated issue as I had my wife and my mother check their accounts and have the same behavior and is not a browser issue as I have tried three different web browsers with the cache wiped in each. I assume that it is happening to most or all accounts but potentially not noticed unless you are using a whitelisting junk mail approach (blocking all except safe senders). I do have most of my safe senders list kept offline in a text file but entering 350+ records one at a time is not something I look forward to, not to mention I will have to expand any Safe Sender domains I utilized out to the actual emails.
I am getting so much junk emails, every seconds and there is no way to edit safe sender list. I am starting to think to leave Hotmail and move to another provider
Steven Knapp commented
The whole Safe senders UX is screwed up. The way that the data and any changes are being handled are completely broken.
I use my account in exclusive mode, which means only emails from safe senders go to my Inbox. Suddenly, my account is no longer in exclusive mode.
I think they are loading the data in an unchecked way, and then submitting whatever was loaded along with the new/changed data as a PUT operation, rather than a PATCH, which then results in the submitted data completely replacing whatever was stored previously. And since the data is incompletely loaded, it is replacing the saved data, with only a fragment of the data.
This change needs to be rolled back ASAP
Make it possible to roll back safe and block lists when they are gone. Especially when MS made the lists gone empty
Same here. All safe senders disappeared, then moved to the safe mailing list, then disappeared from there, then came back to Safe Senders. I noticed all the domain names were missing from Safe Senders, so started to add them to Safe Mailing Lists, and now Safe Senders is empty again. I'm just about done with hotmail.
BILL SCHULTZ commented
I switched to safe senders because of your broken junk mail filtering. Now, all my good senders are going to junk because you broke the safe senders list. PLEASE FIX IT!!!!!!
Same here. Beta was working correctly but something happen on 11/20/18 when the moved forward with production of the new outlook.com. Can't change or save safe senders and even the UI validations are wacky.. can only add emails and not domains to safe senders as you get an error message and can only add domains and not emails to safe mailing lists. Sometimes when I log-in I see my domain based safe senders in the safe mailing list records and sometimes I see my safe mailing list records in my safe senders records. Definitely a backend issue as I have tried three different web browsers all with their history/cookies/cache wiped.
I added new "safe sender", clicked Save button and all my existing safe senders are gone!!!
I was using the Beta for a long time, and this change was NOT in the Beta; it was only made when it came out of Beta. Since Microsoft got rid of all their testers, they rely on public Betas to find bugs like this, but by not putting the change in while it was Beta, they basically had 0 testing and released an obviously broken feature.
I have a support ticket in on this, and finally had to record a video to demonstrate that it doesn't work.
Charlene Michel commented
totally not working....and I do hope you don't need a thousand votes before it can be rectified...thank you
I lost all my existing safe sender email addresses after I modified one exsiting one, why? Now, all my safe senders emails are sent to Junk folder.