SAFE SENDERS BROKEN!!
Safe Senders all deleted and cannot save new ones!!
Hey, we’re looking into this with our Information Protection team. Will provide an update in the next month or so!
I am having the same issue with the ballons in the email address from these spam accounts. Hotmail does not allow me to create a rule to block senders with a 🎈 in the email address. An example, 6u4gik57.🎈@rexardwxmd.com. This is the error message:
"An SMTP e-mail address can only contain ASCII characters."
Looks like as of right now there is no way to block these spam emails and they are bypassing the safe senders list en masse. :(
Brian G commented
It seems a new type of SPAM has emerged that Outlook is having trouble dealing with it. I am receiving messages in my Inbox - despite having only allowed people in my safe senders' list - that have ballons in the email. It looks like this: afkYDhfy.🎈@egnaaffarer.se
Outlook is not parsing these to SPAM. I am having to manually add each one of these to the blocked domains list which is very time consuming and making me want to send everyone to deleted items.
ryan b commented
this is amazingly frustrating. I've turned on "only trust mail from safe senders..." option since I was getting too much SITI. but if I use any of the "add address to safe senders" options, the specific mail will move to my inbox, but future mails are still moved to junk. only if I create a new contact for that email address will it miss the junk folder. even when I reply to a sender, they are not trusted. please fix this!!
Rick Hyne commented
Yep, just went to add a domain to the save sender's list and despite hitting save, it disappears on refresh.
All changes I've made to Safe senders and domains don't persist when I hit "Save". All my changes aren't saved. Any idea when this will be resolved?
Piotr Suplat commented
My SafeSenders list also doesn't work as expected.
When I add email to the list I still get the annoying the "Attachments, pictures and links in this message have been blocked because the sender isn't in your Safe Senders list."
From a software developer's perspective, getting the senders email address and checking it against a user defined "safe list" is something a heavily hangover-ed recent graduate of mediocre university/college could do, but apparently for billion dollar IT company this is proving to be quite a challenge.
Ronald Vargo commented
When putting in "safe senders" in the junk email settings if the base email address has a period "." in the senders portion of the address you get an error that states:
email address or domain is not formatted properly. I have many friends that their corporate emails contain periods in this format email@example.com
Apparently others had issues for a while to. It's now November. Per your response in August, issue should be fixed "in the next month or so". For a company as big as yours, this is a bit embarrassing that it's taking this long.
It takes too much work to sort through emails after you've spent countless ours 'saving' emails to 'safe senders' and marking junk only to have your saved senders end up in junk, etc.
I'm forwrading my emails to Gmail now. Thanks for your service.
Unable to SAVE to my Safe Senders in Outlook.com
As many others have mentioned, spam that is obviously spam and many times phishing emails does not get caught by the filters and goes to my inbox. On the other side of the equation, I have entered a safe sender for Scott's Cheap Flights but their emails keep going to my junk folder now. I also had a Lyft ride receipt go to junk email. I'd add them to my Safe senders as well, but it obviously doesn't help. Please fix these items as they are crucial.
Mathias Svensson commented
DeAnne Henderson commented
Safe senders still going to junk, blocked senders still being allowed.
Stop removing my subscribed emails! When I report all the **** pills, *****, and phishing emails, do NOT then forward the title of one of my emails I have purposely subscribed to (such as stat updates for my website) and delete that email just to send me one of your BS "acknowledgment" emails. If you're that grateful over receiving my reports, you won't delete emails from people on my safe sender list.
This is one of those ongoing bugs that causes so much inconvenience. Imagine the millions of people in the world right now fumbling through and repeatedly adding the same email to "Safe Senders", repeatedly flagging the same email as "Not Junk", only to find the same senders in the junk mail later on, Then browsing the web looking for answers. It's a burden on the global economy.
certain safe senders go to spam box.
even after changing the setting, it goes back to spam box
Duncan MacArthur commented
allowing safe senders should be one click.
I AM UNABLE TO SEE THE E-MAILS THAT I HAVE SENT FOR THE PAST WEEK AND A BIT. WHAT IS GOING ON????? THANKS D
e-mails sent not under sent any longer - it used to be so easy - one could see immediately the messages that one has sent. thanks, D
WHY AM I UNABLE TO VIEW THE MESSAGES THAT I SEND FOR THE PAST FEW DAYS, IT WAS SO MUCH EASIER BEFORE. THANKS FOR LOOKING INTO IT.
Please increase the limit of safe senders. Also, when adding a safe sender, it never tells me if I am over the limit. I would prefer to have more control over what is junk, but that goes contrary to popular opinion. Your junk mail process has no way of knowing what is really junk to me. I would like to flag certain email addresses and domains as junk and have them deleted and don't block an email address automatically.