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The new Outlook.com

Update is the worst.

Your update has made your email service completely unusable. This is the worst. I can't even figure out how to delete multiple emails on the desktop version. Disappointed as it is such a pain to have to change my email over to a new service. I have had the same email for years. But since the update I can not even be bothered.

Sometimes simple is better. You have completely wrecked everything that was great about hotmail.

84 votes
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Jay Gagne shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Thank you for your feedback. We appreciate that you took the time to write to us.

You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.

We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.

You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.

-The Outlook.com Team


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  • andre.bajorat@outlook.com commented  ·   ·  Flag as inappropriate

    dear admin, this is neither completed nor solved. even though you ran a massively long beta test, you managed to release the most buggy web interface I have ever seen in my life - NOTHING is working as expected. this is not a rant about the new look or the new features... I don´t mind GUI changes and am open to improvements and, working with a market leader in SW as well, I´m aware that it usually takes some time until people adapt to a new layout. however, it´s not about visual stuff - instead of improving your design you just made it a LOT worse by turning a perfectly working website into a blinking pile of unusable ****. going through my emails took maybe a minute or two, now it takes me up to 10 minutes because of your completely disfunctional web design. as really NOTHING is right, or working, or living up to todays standards i truly hope that the management who released this **** to the public is being sent back to school. if our company would work like this, we´d already be wiped off the market. what a poor performance for Microsoft. if this is not fixed in the next quarter, you force me to change my email provider - something that I would only do reluctantly, but given the fact that your website is not working (and that you´re ignoring thousands of people who are telling you so) I have no other choice.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Instead of telling folks how to fix the new interface, fix it for them. Also, when you launch a change it should be opt in not opt out. Oh, also, don't change all my settings with each update.

  • Anonymous commented  ·   ·  Flag as inappropriate

    always same comments from microsoft robot or artificial intelligence. so boring experience to read you. but i guess you are well paid....

  • jzimmz3 commented  ·   ·  Flag as inappropriate

    I completely agree with Jay Gagne. And why should we go though all of this trauma, sinply to do our WORK. Just unbelievably awful.

  • M AT MSN DOT COM commented  ·   ·  Flag as inappropriate

    You just marked this "COMPLETED" and gave the usual "canned" response. He gave you "specific feedback" like you say you want but you just push it aside and pretend it is "COMPLETED"...which by the way we can't use to mark our flagged messages...but you can...well
    Thank God I now have bright colored circles, emojis, and joyful animations.

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