I tried to move one of my email folders up by a few folders, however, instead of moving, the folder disappeared.
I assumed that the "lost" folder had been dropped into one of the other folders as a sub folder, but I have looked in each and every one of my folders and the "lost" folder is not in any of them.
The "lost" folder contains emails that I have amassed over a few years which I refer to when I need to. I don't know any of the specific emails that are in the lost folder to be able to search for them individually.
I have contacted Outlook.com Support, who were extremely helpful and provided a number of actions to try in order to try to recover the "lost" folder/emails. Unfortunately, none of these actions were able to retrieve the situation.
I will have to carry on without the reference emails which will be an inconvenience, though not insurmountable.
If one of the other important folders had been lost it would have been a disaster.
and same happened with me, have lost about 4 folders, all important stuff ... so I see lots of comments, is anything being done??? can we retrieve these???
am missing/lost some folders with some emails in it, completely gone from Outlook.com!!
at least i want the emails back or restore, it is not in my deleted items folder!!.
SUSAN L DAVIS commented
Has anyone gotten a solution to lost folders? I am still unable to find it.
I lost one folder and found two folders that I did not create and wish to delete. These are Conversation History and Unwanted.
How can I get back my lost folder. Important emails in this folder!
agree totally...someone should be sacked
I have the same problem.....
All my folders ! Can you help me !!!!
have lost sent items and cannot retrieve archives or folders' You are the dregs. Give me back the old system so I can recover history etc. and go elsewhere!
Same on my side please @Outlook provide first aid !
I've lost a folder. How to recover a lost folder.