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Profile change impossible because of email security check

A recent Microsoft security policy seems to force me to receive a security check email, sent to another email address (entered a long time ago), to make any change to my user profile. The issue is that my other email address is not valid anymore: my enterprise domain has changed. How can I update my profile now? The only option I can see is to drop my hotmail email and go to another platform, e.g. gmail, instead. Any other solution? Thanks.

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WattsUp shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

I am sorry to hear you are having some problems with getting the secondary proof setup on your account. However, can you please use the in app support link, the agents there should be able to help you out.

This way the support agents can have a private chat and not wide open in the feedback forums.

You can find the support link by clicking on the ? mark in the top corner.

Thanks

David Los

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