Deleted items re-appearing
Getting really sixk of deleting emails only to have them reappear multiple times.
Hey all, wanted to provide an update here. It seems like some people are having an issue where the deleted items are causing the mailbox to hit the storage limit. Please select all messages in deleted items by clicking the circle check mark next to Deleted Items. Then choose “Empty folder”. This should delete all items and free up storage in your mailbox. If you are having trouble sending emails because of a storage limit, this should help
If you are having other issues, please fill out this form and we’ll try to see what’s going on: https://forms.microsoft.com/Pages/ResponsePage.aspx?id=v4j5cvGGr0GRqy180BHbR3M5kvKXLUxLg5HHvJDXsGlUMTkyUVdRNjlQV1c5UThZWVhORE04WjJUSS4u
I am also having this problem. I have deleted thousands of emails and emptied the deleted folder numerous times but all the emails just reappear in the deleted folder.
It means I cannot send or receive emails.
The answer from admin above does NOT work... we know how to delete emails and empty the deleted folder, but it does not work!!
What do I do?!
I am also having the same issue - email account is full - I get a pop up at the bottom of the screen to say mailbox is 100% full >view storage. Clicking on this tells me that i can send and receive emails again if i free up 153.64MB. I have tried deleting individual emails / grouped by search ref / entire folders (junk / sent / inbox "other" / deleted - on both laptop and iphone - they keep reappearing and the storage (over capacity) values do not change. So nothing is actually being deleted / removed. I have tried all the workarounds suggested on this list with no luck. Concerned that the only advice from admin is to complete the same steps that most people are complaining are not working for them?!...
When I select multiple e-mails, then click 'Delete', they appear to be deleted but when I go to my inbox again, they're still there. This problem has been around since the new Outlook interface and it's getting really annoying..
I'm still having this issue as well. Even when I choose "Empty folder" on my deleted items, when I refresh, they're all back. I've hit my limit and I'm unable to delete messages to clear up space. What am I supposed to do here?
Microsoft's original answer to us was to buy a $1075 dollar program from Cisco. Tech level 5 still can't figure it out despite talking to us like we didn't know how to delete properly.
This is why I use Google and Apple products.
it also happening to me.
I have 20,080 messages in my deleted items folder. It will not empty. My capacity is 50 GB, I have already used 26 GB, soon it will reach the quota and I will be over capacity. Why is there no solution to this problem?
1. select a message on the bottom
2. scroll up to the top of the message in the folder.
3. press shift and then select the top mail.
4. from the keyboard select delete button
5. select yes delete
Is there any update on this as, as far as I can tell it is not fixed and there is no solution. I have reached storage limit so have not received any emails for over a week now. Over the last few days I have deleted over 13000 emails but they will not permanently delete to free up space, they just keep re-appearing in my deleted items.....
This really needs to be fixed...can anyone help?????
This is still an issue for multiple users across our organization.
One mail cannot be deleted. After deleting it keeps appearing in the Inbox whenever I open it
Hi, I got same issue and the Exchange server 2019 CU2 fixed it. The occurs only on restored mailbox and/or over quota mailboxes.
Ross O'Meara commented
Why is it that when I delete some e-mails, when I look at another e-mail then return to my inbox, the deleted e-mails are back? It used to work well.
This is still happening. What is the resolution? This is not completed as noted above. I have been unable to send and receive mail for over a week. Beyond frustrated.
THIS IS THE SOLUTION (At least for me):
For those deleting thousands of junk mail because of storage limits, there seems to be a bug currently. You CAN NOT empty your folders directly. This will cause the emails to seem like they disappear, but then they just come back when you reenter the folder. You can circuvent this by selecting all the mail in the folder you want to delete and then deselect one. Now, instead of saying "Empty Folder", it should just prompt "Delete". Hit that button and wait has all your mail is deleted. Reply if you have any questions.
I deleted thousands of emails as my storage said 100% full. After deleting them and the deleted folder as well, they came back. I deleted my inbox messages one by one and still it's saying 100%full. Finally, the deleted folder says its empty, but It's very annoying as I cannot get or send messages.
Deleted Items do not delete and reappear in deleted items folder...I have over 11,000 messages in that folder...They all need to be deleted. firstname.lastname@example.org(Edited by admin)
My husband has cancer...His doctors and the pharmacy send email messages on a daily basis to my email address...Since my Hotmail server is no longer able to empty my deleted items folder, my storage availability is slowly being depleted...Once my mailbox has maxed out at 50 GB I will no longer be able to receive any more messages from the oncologists or the pharmacy...Please fix the problem A.S.A.P. before I run into problem of no longer being able to receive my messages...Thank you...
I just finished reporting phishing emails and found them back in my junk folder after deleting them. What is going on???!!
Nanya Chest commented
I am having the same problem. I deleted thousands of emails over the past several weeks and my inbox is still showing the same amount of emails. The deleted items always comes back. We need a resolution to this problem.