Deleted items re-appearing
Getting really sixk of deleting emails only to have them reappear multiple times.
Anonymous
shared this idea
Hey all, wanted to provide an update here. It seems like some people are having an issue where the deleted items are causing the mailbox to hit the storage limit. Please select all messages in deleted items by clicking the circle check mark next to Deleted Items. Then choose “Empty folder”. This should delete all items and free up storage in your mailbox. If you are having trouble sending emails because of a storage limit, this should help
If you are having other issues, please fill out this form and we’ll try to see what’s going on: https://forms.microsoft.com/Pages/ResponsePage.aspx?id=v4j5cvGGr0GRqy180BHbR3M5kvKXLUxLg5HHvJDXsGlUMTkyUVdRNjlQV1c5UThZWVhORE04WjJUSS4u
Colin
642 comments
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Anonymous
commented
SOLVED FIX!!!!!
IF YOUR STORAGE IS FULL:
After you delete the items needed, you need to go into Deleted Items folder, sort items by size, then highlight and delete items 10 at a time clicking Delete button.Empty folder button option will not work when you are above your limit!
Once you are back in your limit you can use empty folder again.
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Rafael
commented
My wife was experiencing the same issue. Exceeded storage quota. Performed the following:
1. Deleted unwanted e-mails
2. Selected the option to Empty folder from the menu
3. Outlook, after a few seconds, displayed the Deleted Items folder empty
4. After a couple of minutes all e-mails reappeared in the Deleted Items folderFollowed instructions provided and issue was resolved.
Thanks
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Rhonda
commented
I am not a techie but I have also tried deleting my emails sent to my Deleted folder. The deleted folder stays empty and the problem seems to be coming from the emails I am trying to delete from my Other folder emails coming into Outlook.
Also, I am a single business owner and don't share a network with others in an office.
I finally decided to see if I could just make another Deleted folder and called it Deleted 2. I then moved all of my emails from the Other in Outlook and then I deleted them from there. So far it seems to work but I would love to know how to really fix this issue.
The deleted folder is empty (both of them...the one that comes with Outlook and the one I created).
I then forwarded an email to myself to see if it would be delivered. It was very quickly. I also wrote a new email and sent it to my outlook mail. It quickly was sent and received.
Please email me on how to correctly fix this issue. Thank you!
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Hailey
commented
I resorted by size and individually deleted the largest and immediately emptied the deleted folder over and over but they are still reappearing in my unread files.
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Anonymous
commented
I had a user with this exact same problem. What worked for me was turning off cache mode. That is as far as I have gotten as of now. We will be rebuilding the OST as the next step to getting it working with cached mode.
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Tont
commented
If you delete emails one by one or in chunks of, say, 5, until your storage limit goes below your maximum, you should then be able to use the delete all/empty function. I did this and it's finally worked!!
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jlbakerus@hotmail.com
commented
It a bug when you are over quota. If you are over quota by a little the email will reappear. You must be a little under quota for the emails to delete. This worked for me.
Sort your mail by size with the larger email at the top using the Filter button. Delete one by one and continue to check your storage under settings (Type Storage in the search box). Click on storage. If the storage line is red you will continue to have the messages reappear. Once you delete messages one by one and the line turns blue you should be able to delete 1000s of message at a time. Until the line turns blue chances are the Bug of the messages reappearing will continue to happen.
In short, if you storage line is blue you should not have a problem. If your storage line is red you will run into what many have run into the messages continuing to appear after deleting.
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KH
commented
I had a user with this issue and the fix for him was pretty easy. Under "Account Settings" click "Change" and then on the first window edit the Root Folder Path setting. Make it Inbox The folder will refresh and then deleted items should start going to trash as expected.
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Lisa
commented
Have the same problem!!! Delete emails from Trash folder and they all just come back into the trash folder!!! Fix this and tell us how to!
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Asia
commented
I have bee trying to clean my email for the past 3 months or so, and the Deleted folder never actually deletes the items. I have missed important emails and it has cost me greatly with my employer, because I never received an important email since my storage is full and I cannot delete anything. What are we going to do about this??? I've been using this email since 2012, I cannot just change it now.
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dawn
commented
still not working - deleted emails still showing back up on outlook on my iphone
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Brittney
commented
Still happening to me today. My storage is full so I went to empty the Junk folder. 1345 messages were sent to the trash. The never leave the junk folder, they reappear within seconds. When I go to trash and empty the trash folder, they disappear and then come back in a few seconds. Talk about annoying...
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Anonymous
commented
My company is also having this issue with some inboxes in our enterprise-level subscription. We just started seeing it last week.
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rtr
commented
This does not work for me. The y keep coming back
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Anonymous
commented
As others say below, we know how to delete emails permanently, the program isn't allowing us to do so.
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Anonymous
commented
I've never had this issue before this past weekend. Did MSN change something to where your mailbox won't work any longer unless you update to the pay-for-service?
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Denise
commented
I delete messages from my inbox but they reappear. This is frustrating! Help! Any fix to this?
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Anonymous
commented
I am also having this problem. I have deleted thousands of emails and emptied the deleted folder numerous times but all the emails just reappear in the deleted folder.
It means I cannot send or receive emails.
The answer from admin above does NOT work... we know how to delete emails and empty the deleted folder, but it does not work!!
What do I do?!
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dibs
commented
I am also having the same issue - email account is full - I get a pop up at the bottom of the screen to say mailbox is 100% full >view storage. Clicking on this tells me that i can send and receive emails again if i free up 153.64MB. I have tried deleting individual emails / grouped by search ref / entire folders (junk / sent / inbox "other" / deleted - on both laptop and iphone - they keep reappearing and the storage (over capacity) values do not change. So nothing is actually being deleted / removed. I have tried all the workarounds suggested on this list with no luck. Concerned that the only advice from admin is to complete the same steps that most people are complaining are not working for them?!...
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paddotk
commented
When I select multiple e-mails, then click 'Delete', they appear to be deleted but when I go to my inbox again, they're still there. This problem has been around since the new Outlook interface and it's getting really annoying..
