Rules are not working
my email rule is not work
Thank you, everyone, for reporting this issue to us. We understand the frustration around this issue that has been ongoing for some time, and are working to track down issues.
In order to help us pinpoint issues, please be as descriptive as possible in highlighting what your specific issue is when posting a comment.
In the meanwhile, here are some instructions and help to attempt to mitigate issues with your Mailbox:
- In order to create rules: 1) Right-click on a specific email and select “Create rule”. 2) Select the overflow menu in the top menu bar and click “Create rule”. 3) Click “Settings” → “Mail” → “Rules” → “Add new rules”
- Rules run in order from top to bottom on your rules list in the rules settings page. If you have a rule created with the option “Stop processing more rules” (enabled by default), once that rule condition is met, no further rules will be applied in your list. In order to change the priority of rules running, click the up or down arrows on any rule on the rules settings page.
- In order to create rules looking for recurring keywords, under the “Add a condition” step, select one or more conditions under the “Keywords” header.
- To verify your rule is active and running, please ensure the toggle is set to the blue “On” position on the rules settings page.
- To block unwanted spam by a specific sender address, either 1) right-click on an email and click “Block” or 2) Select “Junk” → “Block”
- To block unwanted spam by an entire domain, select “Settings” → “Mail” → “Junk email”, and under the “Blocked senders and domains” section, select “Add”. Ensure the domain you wish to block only includes the address following the @ character in an email address. For example: “fourthcoffee.com“
Sai Venkata commented
Rules are not working
[Deleted User] commented
16 pages detailing the same year old complaint about Outlook Rules not working and yet no progress has been made by Microsoft. Glad you guys don't run a hospital.
I have created multiple rules, keywords to block, and blocked emails and I'm bombarded now with about two hundred spam a day from the same insurance, ED, hot beauties, diabetes destroyer, timeshare buyer, we buy homes, one firming fruit, and dozens more cycling topics so you know it's the same perpetrator and NOTHING WORKS. I need Outlook to stop this onslaught of spam or else I can no longer use the account, useful emails that end up in Junk I can't even find. Microsoft PLEASE DO SOMETHING ABOUT THIS. I've reported the sextortion spams to the FTC since they demand money.
my rules are set and when I finish and click on Run Rule, nothing happens. Also for every rule I clear the checkbox that says "Stop processing more rules", when I go back to the rule it's checked even I cleared it multiple time. This it totally USELESS
I right click> click create rule. Nothing Happens
i also tried clicking the tree dots on the top bar> click create rule. Again nothing happens. my screen stays the absolute same
Your response from January 2019 is almost a full year ago, yet none of the rules I am setting work on junk mail. Also despite them being setup directly at my admin page, I still seem to need to set them up AGAIN locally - this is very tedious and extremely annoying.
The stupid option for "stop processing more rules" is always clicked! Even when I want to unclick it so it can keep processing more rules it AUTOMATICALLY STAYS CLICKED!!! Why the **** is this simple system so broken????
right-click on email and select "create rule". Nothing happens
Hey @Colin from Outlook Customer Support, any status on this issue? I have the same experience that everyone below here has which summarises to: rules used to work, all of a sudden stopped working, now we have enormous amounts of spam. It also means that your default
suggestions to solve the issue, does not work: the problem runs deeper. Anything you can share with us about this?
Abi Normal commented
Rules that are supposed to filter on subject are not working.
I have arule that filters "sent only to me" and "from firstname.lastname@example.org" and "move it to the Something folder". This works fine, but if I try adding a subject filter the rule no longer works AT ALL.
I've tried "with specific words in the subject" and "except if the subject contains" and neither works.
when I send emails from Yahoo or Gmail to other Hotmail accounts they have suddenly started to land in the Hotmail Spam bos. Why?
Marina Anderson commented
Same here - lots of junk, blocking is next to impossible as the sender email addresses seem to be changing all the time (for example - sVR78TA0ZLVs@huizu.choiceesnpop.org.uk) and rules don't work.
it is the same for me,, i have been using hotmail since 1997 and lately there is so much junk mail and blocking it simply does not work. anyone got any ideals?
I have a rule as follows "Sender address includes" "appspot" Delete
yet i get 20+ emails from @randomterm.appspot each day, among the random other junks that come in from time to time. Blocking "appspot" on its own is pointless because "appspot" is not the domain name its just a portion of it. but as I understand it "sender address includes" means as long as "appspot" is in there somewhere it should filter.
it doesnt, at all.
Same problems . No rules seem to work. Tried senders address, subject. message header etc . Nothing works. Being spammed to death at the moment.
MS not being helpful !
rules do not work
This is not fixed, can't block anymore, rules don't work, incredible increase in spam email, have to manually delete emails after trying to block and then they just go to deleted so have to delete from there again.
Just recently, when i block a sender, they don't disappear. I have to then delete the email and then empty the trash bin. You have really stuffed it up, please fix this issue asap. thanks.
K. E. Melton commented
broken the "block" function now. Blocked emails still appear after blocking, and have to be deleted manually twice (from the junk folder, and from the deleted email folder).
adam savage commented
Yep, Rules still not working, and they've even broken the "block" function now. Blocked emails still appear after blocking, and have to be deleted manually twice (from the junk folder, and from the deleted email folder).
Also why did you stop us blocking emails from these fraudulent senders that disguise their source to appear as if it is my own email address? At least give us back the option of blocking them (when you get the blocking fixed). Ideally you should be the ones blocking the illegal use of our email addresses.
I'm 90% certain Microsoft is giving our email addresses out to third parties anyway. It's the only explanation, as to why we continue to get such vast amounts of spam, even though we (the users) only give our information to reputable individuals... unless eBay are into selling our information too now.