When scrolling through mail it is auto jumping back to top of the page
When scrolling down through emails it keeps randomly returning to the top of the list. When scrolling through older emails and having to wait for them to load into the list it is frustrating to have to go back down and wait each time for them to load.
We’ve identified one of the issues with Firefox which will be fixed when Firefox updates to version 57.
One of our users has also posted a solution for Firefox that seems to work that you can try in the interim:
1) Type “about:config” in the address bar.
2) Click the “I accept the risk” button.
3) Type “accessibility.blockautorefresh” in the search box (though, you might not have to do this – for me it is the third item from the very top in config).
4) Double-click on the first item that appears to modify the value to “true”.
5) Restart Firefox.
We are also working on improving reliability and performance while scrolling that will help alleviate this issue on other browsers like Chrome, Edge, and IE. Those changes should be available soon and we will update this thread once those have been released.
Thank you for your patience and understanding.
Happens in Firefox 60.8.0esr (64-bit)
Happening in Chrome too
Jami Shore commented
This is happening still in Outlook desktop. When will this be fixed.
Marisa M commented
@Admin Are you going to fix this in the desktop version of Outlook??
i use Chrome. i went to
Conversations - selected Newest on Bottom and it stopped it.
I cannot scroll down on my e-mails. As soon as I scroll down to older e-mails, it automatically jumps back to the top (latest e-mail). Even when I pull the side cursor down with the mouse. As soon as I release the mouse, the e-mail jump back to the newest e-mail. How to fix this?
scrolling down a page will only allow a week at best before it disappears and returns back to the top of page, just before it does this it blanks the page.
scrolling still a problem
Marisa M commented
I am having this problem while using the Outlook "App" (program) on my PC!! Is there any fix for it???
I have not tried the Firefox solution above. However, I can confirm that the scrolling of old email auto jumps me to the top of the page occurs in multiple browsers (i.e. Chrome, Firefox, and Opera). Those are the browsers I use regularly. This has forced me to get more organized with my email and put those emails that I want to save in Folders the rest are deleted.
This doesn't make much difference, the scroll bar in the main window disappears and the main window goes black whenever I try to scroll ... I now hate Outlook & avoid using it, I will be moving away from outlook very soon as this has been broken for far too long now ... over a year ???
I don't use Firefox. I use Chrome. I still had the problem.
I have 6 emails in inbox and next time I look they are in the trash. What is going on?
I am having this issue in Chrome. Is there a fix for it yet?
Jenny Moreau commented
I am having this same problem with Gmail using Chrome. How do I get the scroll bar to not bounce? It bounce even when I move my mouse from the email list, on the right, to the Labels/Folders list, on the left. I have to close Gmail and reopen. I think it may have something to do with the new pop-up "Conversation moved to trash." That pop-up, by the way, is super annoying & adds no value.
Twainhart Hill commented
The scrolling issue is not one of patience. Just typing this message now, the page has been scrolling all over. Please get this problem solved.
Thanks for this advise
As an addendum to my comment below, the accessibility.blockautorefresh key controls a Firefox Quantum "design feature" that prevents addons and websites from stopping automatic page refresh of webpages in Firefox. It was one of those many changes Mozilla (with release of Quantum) has made in the last couple of years ignoring input from the user community because "they know better" than the users. This "auto refresh" issue appears to be majorly exacerbating the scrolling/refresh issue in Outlook.com's current interface as opposed to other browsers. I suspect that the "accessibility.blockautorefresh" option is being ignored at times by Firefox which means this fix is not a total fix for the issue.
Since I've done this, I can now move through my inbox without any resets back to the top of the screen where they used to be constant. I still get my new mail regularly, so no problems there.
As said, the change won't completely resolve the issue - In my deleted emails folder (where there are now approximately 3000 at present), I can scroll back through approximately 7-8 days before a combination of Firefox (or in my case Waterfox) and the Outlook server begins forcing browser refreshes that make accessing back any further pretty much impossible.
Incidentally, while I don't particularly like Chrome (though admittedly its Vivaldi fork is really starting to grow on me), it doesn't seem to have this issue anywhere near as often as Firefox. There is also a Chrome extension which can be loaded to block auto refresh if it is needed which I've tested and does not interfere with Outlook.com access.
Outlook.com was doing this to me, too. Out of curiosity, has anybody tried the following as a solution in Firefox-based browsers?
1) Type "about:config" in the address bar.
2) Click the "I accept the risk" button.
3) Type "accessibility.blockautorefresh" in the search box (though, you might not have to do this - for me it is the third item from the very top in config).
4) Double-click on the first item that appears to modify the value to "true".
5) Restart Firefox.
Since I did this (which was, incidentally for a slightly different issue regarding addins not being able to negate automatic page refresh in Firefox), I am no longer having this issue with Outlook.
Work for anybody else? I mostly use Outlook.com in Waterfox, but it ought to work in Firefox itself (due to Waterfox being a fork of Firefox).
This is happening to me in the outlook program itself !!
When I am in my INBOX I cannot scroll more than 1 day. When I am in any other folder, I can scroll no problem. Sent, Inbox sub folders, etc ....
I use Firefox and it is maddening. I can't go back to emails beyond the few that show up on the screen. This is especially troublesome when traveling; can't get to needed information. This has been going on for a long time and still no fix?