When scrolling through mail it is auto jumping back to top of the page
When scrolling down through emails it keeps randomly returning to the top of the list. When scrolling through older emails and having to wait for them to load into the list it is frustrating to have to go back down and wait each time for them to load.
We’ve identified one of the issues with Firefox which will be fixed when Firefox updates to version 57.
One of our users has also posted a solution for Firefox that seems to work that you can try in the interim:
1) Type “about:config” in the address bar.
2) Click the “I accept the risk” button.
3) Type “accessibility.blockautorefresh” in the search box (though, you might not have to do this – for me it is the third item from the very top in config).
4) Double-click on the first item that appears to modify the value to “true”.
5) Restart Firefox.
We are also working on improving reliability and performance while scrolling that will help alleviate this issue on other browsers like Chrome, Edge, and IE. Those changes should be available soon and we will update this thread once those have been released.
Thank you for your patience and understanding.
Same thing happening on my new iPad - I’m using Safari -waste of £500
RECENTLY ANYTIME YOU ARE SCROLLING THROUGH EMAILS IT AUTO JUMPS BACK TO THE TOP EMAIL -WHY OUTLOOK, WHY?
IS THERE A FIX FOR THIS ISSUE?
Same problem in Outlook 2019 Windows application. v16.0.13001 - Select an email to view further down the list of emails and it pops back to the top of the list.
+1 - this fixed it !
"i use Chrome. i went to
Conversations - selected Newest on Bottom and it stopped it."
Lilly Van commented
I find it hard to believe that Outlook is from the same company that gave us the wonderful Windows Live Mail. I can't take this jumping around on each page that I read. The program won't let me click on the links people send me. It won't let me play videos that people send me, while I can easily play them on different mail program.
After using this for about a month or so, I'm giving up and going with another email program. This has become a ridiculous waste of time.
It is taking me hours to get through my old emails. Does anyone have a solution for this
ANNOYING??? Do you plan to fix this anytime this decade?
Happening on the ipad too
Same problem in Chrome. Microsoft, please can you resolve this issue?
Seriously, is this the world's worst email application?!?!? "We made it so you can't scroll through your emails, and we'll update this at some point in future because the issue obviously isn't critical".
ARE YOU SERIOUS!?!??
I can't scroill through emails! What are you idiots even doing designing updatesz that perform like this. Don't you like TEST ANYTHING before taking it live??
What am I supposed to do here!?? How do I access any email that isn't at the top of the list!?? NOW! Please, this is a business-critical issue for me
Same symptoms with Android app. Started after an update a few months ago, and still persisting.
Happens in Firefox 60.8.0esr (64-bit)
Happening in Chrome too
Jami Shore commented
This is happening still in Outlook desktop. When will this be fixed.
Marisa M commented
@Admin Are you going to fix this in the desktop version of Outlook??
i use Chrome. i went to
Conversations - selected Newest on Bottom and it stopped it.
I cannot scroll down on my e-mails. As soon as I scroll down to older e-mails, it automatically jumps back to the top (latest e-mail). Even when I pull the side cursor down with the mouse. As soon as I release the mouse, the e-mail jump back to the newest e-mail. How to fix this?
scrolling down a page will only allow a week at best before it disappears and returns back to the top of page, just before it does this it blanks the page.
scrolling still a problem
Marisa M commented
I am having this problem while using the Outlook "App" (program) on my PC!! Is there any fix for it???
I have not tried the Firefox solution above. However, I can confirm that the scrolling of old email auto jumps me to the top of the page occurs in multiple browsers (i.e. Chrome, Firefox, and Opera). Those are the browsers I use regularly. This has forced me to get more organized with my email and put those emails that I want to save in Folders the rest are deleted.