my junk folder is gone, so is my Focused and Others? Help!!!
Where are these folders? Did Microsoft change something the week of April 9th 2018??

We’re sorry people are experiencing issues here. We have gone back to the old behavior for the left-hand folder tree to always show since last year and we hope this has addressed most issues.
There are some reports in the comments about individual folders not showing up. In order for us to get to the bottom of the issue, please post as much detail as possible in your comments. What steps are you taking? Which browser/computer/operating system are you using?
Thank you for your help.
161 comments
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Nonya commented
Can't read emails so what's the use in having a Hotmail account? Whomever made this decision needs to find another job, far away from this industry, PLUS, I promise to boycott any advertiser taking up the space I need to read said emails.
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dkiehl commented
I am so sick of not being able to scroll down emails. THIS SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SUCKS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SUCKS !!!!!!!!!!!!!!!!!!!!!!! GET IT !!!!!!!!!!!!!!!! Fix it or I'm going back to GMAIL
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Allan commented
What moron designed this new look...hate it...hate it...hate it!!!!!
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Anonymous commented
I agree the new system is the worst - when something isn't broken don't fix it. One senders emails and attachments keep disappearing even when flagged. Random emails keep getting flagged. I am furious those were very important emails.
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vincentbouy commented
What the **** have you done!
Can't scroll; it keep jumping back to the top of the page. This is aproblem in inbox, sent, and other arears. Please fix. This new version is really terrible. -
ad douglas commented
Can't scroll; it keep jumping back to the top of the page. This is aproblem in inbox, sent, and other arears. Please fix. This new version is really terrible.
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julia pratt commented
Can we please fix the problem of constantly jumping back to the top of the email list....I can't read my emails that are below. PLEASE STOP THIS!
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Anonymous commented
Can you give ud the option to go back to the classic version??? Beta version is horrible and confusing
modigo_5@hotmail.com -
LORNE GALLANT commented
my message haf size cant resd message haf all the way of message cut in two DONT LIKE DAT NEW SYSTEME CANT READ MESSAGE 0 / 10 POINT
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Anonymous commented
mijn inbox scrolt vanzelf alle mails zodat ik er niet mee kan werken, lezen.. Onbegrijpelijk - Hoe kan ik op mijn tempo omgaan met mijn mails ?
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qtip-va commented
writing emails is worse! almost impossible to copy/paste!!!! wtf MS?
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carolyn hunt commented
agreed
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Anonymous commented
Se esmeran para hacer las cosas cada vez peor?
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Josee M commented
Thiès version is horrible, we can not navigate properly, and this bug constantly! Give us the old version, otherwise I will no longer use outlook!
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Anonymous commented
My junk folder is also gone!!! And the worst is that the MS "engineer"'s e-mail, who is supposed to contact me, will probably go to the junk folder and I can't access it!! Argh!
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Humberto de Freitas Tavares commented
my messages are not opening in the pane. I use Chrome, is this a sabotage?
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Anonymous commented
Same here can't read older emails because it keeps scrolling to the top newest ones. This has me so far behind on my work emails. Microsoft you may not charge for hotmail but your reputation just keeps getting worse I am so glad I moved to another vendor years ago their stuff just works and is so much more virus free its amazing. This hotmail account is the last thing I have to be free from Microsoft products. By the way Microsoft my customers don't use your products and migrating away also. This scrolling hotmail problem has been going on far to long with out a fix my customers don't want problems especially ones that don't get fixed in a timely manner.
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Carolyn commented
The organizing is fine. What bothers me ALOT is when I scroll down
it does't stay down it goes up to the beginning again. WHY? Please
fix this -
Dion commented
I got the same problem I have no idea may I do to fix it. Could u guys help me?
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Anonymous commented
Having the same problem