my junk folder is gone, so is my Focused and Others? Help!!!
Where are these folders? Did Microsoft change something the week of April 9th 2018??
Anonymous
shared this idea
We’re sorry people are experiencing issues here. We have gone back to the old behavior for the left-hand folder tree to always show since last year and we hope this has addressed most issues.
There are some reports in the comments about individual folders not showing up. In order for us to get to the bottom of the issue, please post as much detail as possible in your comments. What steps are you taking? Which browser/computer/operating system are you using?
Thank you for your help.
147 comments
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Anonymous
commented
All my local folders are gone. Also, all the email in my Junk folder cannot be deleted without causing a freeze (can't even close Thunderbird)
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EJMORGAN@msn.com
commented
My junk folder is now missing. It was there, then a moment later it had disappeared? What is going on?
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Ron
commented
I am missing several folders out of the blue. Tried to replace a couple of them, and now emails are missing from those new folders. I thought 'the cloud' would be a safe place to store these important emails.
In trying to figure out what might be wrong, I cannot even find the version of Outlook Live I am using anywhere on the page.
Using Edge Windows 10 and very frustrated
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Richard Corcoran
commented
Same Issue. Junk Mail folder no longer there. It was there yesterday.
Using Chrome, Windows 7. Clearing cache did nothing.
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Anonymous
commented
Junk mail folder and junk/block button have disappeared. Please restore.
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Amy Morris
commented
My junk folder disappeared today. Desktop, Windows 10, Google Chrome.
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Anonymous
commented
my junk mail folder is missing on my desktop using windows 10. I still have it on my ipad.
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Anonymous
commented
My junk mail is missing. Please fix. This **** isn't cute.
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Anonymous
commented
My junk folder is gone! I cannot retrieve spam and the instructions to reinstall do not wok. Help!
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J W
commented
Junk mail folder disappeared for me as well. Chrome, windows 10
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Anonymous
commented
Junk mail folder has disappeared
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Jill Elsey
commented
all my folders are present other than junk mail folder.
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Zed
commented
Signing in and out of my email worked for me. My junk folder is back. Try this solution to see if it works for you as well.
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Ken
commented
My junk folder has disappeared
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Cheryl
commented
WOW!!! Maybe my grandchildren DIDN'T delete my junk e4mail folder....I've seen at least a dozen comments just this week abut this same issue
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Cheryl
commented
POINT BLACK AND PERIOD FOR THE THIRD TIME!!!!! MY GRANDCHILDREN ACCIDENTALLY DELETED MY JUNK EMAIL FOLDER.....HOW DO I RESTORE IT (AND YES, I AM YELLING!!!!!
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Iree Kinzer
commented
All of my folders have disappeared!! I need to access my mail!! PLEASE fix this!
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Anonymous
commented
Help - I have lost my alias folder, as well as my other folders I had saved. How do I get these back - I especially require my trip planning folder. What happened and how do I get it back?!
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Anonymous
commented
SEVERAL MISSING FOLDERS! VERY frustrated! Please solve the problem!
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Beth Crawford
commented
The left side of my Outlook is gone. I need to be able to access my junk folder. Thanks for any help.
