my junk folder is gone, so is my Focused and Others? Help!!!
Where are these folders? Did Microsoft change something the week of April 9th 2018??
Anonymous
shared this idea
We’re sorry people are experiencing issues here. We have gone back to the old behavior for the left-hand folder tree to always show since last year and we hope this has addressed most issues.
There are some reports in the comments about individual folders not showing up. In order for us to get to the bottom of the issue, please post as much detail as possible in your comments. What steps are you taking? Which browser/computer/operating system are you using?
Thank you for your help.
161 comments
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Kurt
commented
CANNOT READ ANY e-mail/junk on outlook, WHY?
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g_groth
commented
My junk email folder is gone, again. Please return it!
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Anonymous
commented
All of my mail folders are gone. I have a ' enjoy your empty inbox...' Can't enjoy if other matters are unattended. Using Microsoft edge.
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Anonymous
commented
I have the same, and more issues. One would think that being primary software company Microsoft would have their act figured out before they release it. The help these days...
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Dan DeClue
commented
Junk Folder is gone fter latest winin outlook toda!, why?
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Shapu
commented
How to restore junk folder. in outlook?
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Shapu
commented
My junk folder is disappeared why is that?
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ravn92
commented
My junk folder is gone when I use safari, but not when I use chrome (and chrome does NOT work well with my computer, so I try to avoid it as much as possible). Is there a solution to this? Thank you.
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Linda Kowal
commented
Junk folder is missing when accessing on my mobile phone. Junk folder still appears on my desk top when using Chrome.
Bring it back, please!!!
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Anonymous
commented
poof junk folder gone
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michael conlon
commented
where is my junk mail folder. I just copy all the files injunk to aaajunk folder then delete them.
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michael conlon
commented
my junk folder is gone, help please
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Anonymous
commented
My junk folder has vanished, it was there this morning and has now gone!
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L batchelor
commented
The only folder showing is inbox.
POP3 problem? -
Anonymous
commented
All my local folders are gone. Also, all the email in my Junk folder cannot be deleted without causing a freeze (can't even close Thunderbird)
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EJMORGAN@msn.com
commented
My junk folder is now missing. It was there, then a moment later it had disappeared? What is going on?
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Ron
commented
I am missing several folders out of the blue. Tried to replace a couple of them, and now emails are missing from those new folders. I thought 'the cloud' would be a safe place to store these important emails.
In trying to figure out what might be wrong, I cannot even find the version of Outlook Live I am using anywhere on the page.
Using Edge Windows 10 and very frustrated
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Richard Corcoran
commented
Same Issue. Junk Mail folder no longer there. It was there yesterday.
Using Chrome, Windows 7. Clearing cache did nothing.
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Anonymous
commented
Junk mail folder and junk/block button have disappeared. Please restore.
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Amy Morris
commented
My junk folder disappeared today. Desktop, Windows 10, Google Chrome.
