my junk folder is gone, so is my Focused and Others? Help!!!
Where are these folders? Did Microsoft change something the week of April 9th 2018??
Anonymous
shared this idea
We’re sorry people are experiencing issues here. We have gone back to the old behavior for the left-hand folder tree to always show since last year and we hope this has addressed most issues.
There are some reports in the comments about individual folders not showing up. In order for us to get to the bottom of the issue, please post as much detail as possible in your comments. What steps are you taking? Which browser/computer/operating system are you using?
Thank you for your help.
115 comments
-
J W
commented
Junk mail folder disappeared for me as well. Chrome, windows 10
-
Anonymous
commented
Junk mail folder has disappeared
-
Jill Elsey
commented
all my folders are present other than junk mail folder.
-
Zed
commented
Signing in and out of my email worked for me. My junk folder is back. Try this solution to see if it works for you as well.
-
Cheryl
commented
WOW!!! Maybe my grandchildren DIDN'T delete my junk e4mail folder....I've seen at least a dozen comments just this week abut this same issue
-
Cheryl
commented
POINT BLACK AND PERIOD FOR THE THIRD TIME!!!!! MY GRANDCHILDREN ACCIDENTALLY DELETED MY JUNK EMAIL FOLDER.....HOW DO I RESTORE IT (AND YES, I AM YELLING!!!!!
-
Iree Kinzer
commented
All of my folders have disappeared!! I need to access my mail!! PLEASE fix this!
-
Anonymous
commented
Help - I have lost my alias folder, as well as my other folders I had saved. How do I get these back - I especially require my trip planning folder. What happened and how do I get it back?!
-
Anonymous
commented
SEVERAL MISSING FOLDERS! VERY frustrated! Please solve the problem!
-
Beth Crawford
commented
The left side of my Outlook is gone. I need to be able to access my junk folder. Thanks for any help.
-
Anonymous
commented
Junk folder in Outlook web is missing
-
Tim Gagnon
commented
help me please.my junk folder is not showing up. I just purchased a nursing study book and I'm have a lot of things that go to junk mail. I'm sure the down load and much more is there but i no longer have access . can you help me
-
mattpattyiott
commented
Missing folders!!
-
Anonymous
commented
the only folder i now have is inbox
-
Terry Cormier
commented
My folders keep being emptied. I see others having the same problem but no answers!!
-
Anonymous
commented
The emails I have moved to folders within my Hotmail seem to disappear after a few weeks. I want to maintain these emails and retrieve the ones that have disappeared.
-
Carol B. Drumgoole
commented
can't find today's emails. All folders are empty. Please recover older emails
-
langlois stephane
commented
Logged off yesterday night junk mail folder in, logged in tonight, junk mail folder dissapeared.
Find it please and bring it back -
Anonymous
commented
My junk folder has disappeared also, wtf?
I need it back as not all junk is junk.
Get it sorted asap. -
pezix
commented
WTF!!!!????YEARS of genealogical correspondence GONE...emails disappearing JUST LIKE THAT...Inbox and sent emails disappearing, folders missing MOST of saved correspondence. Had noticed issues lately, thought it was me, but checking today, it AIN"T ME...What is being done????I have HAD it, just keeps getting worse...
