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my junk folder is gone, so is my Focused and Others? Help!!!

Where are these folders? Did Microsoft change something the week of April 9th 2018??

804 votes
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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Need more details  ·  AdminOutlook.com Moderator (Customer Support Agent, Outlook.com) responded  · 

We’re sorry people are experiencing issues here. We have gone back to the old behavior for the left-hand folder tree to always show since last year and we hope this has addressed most issues.

There are some reports in the comments about individual folders not showing up. In order for us to get to the bottom of the issue, please post as much detail as possible in your comments. What steps are you taking? Which browser/computer/operating system are you using?

Thank you for your help.

154 comments

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  • ravn92 commented  ·   ·  Flag as inappropriate

    My junk folder is gone when I use safari, but not when I use chrome (and chrome does NOT work well with my computer, so I try to avoid it as much as possible). Is there a solution to this? Thank you.

  • Linda Kowal commented  ·   ·  Flag as inappropriate

    Junk folder is missing when accessing on my mobile phone. Junk folder still appears on my desk top when using Chrome.

    Bring it back, please!!!

  • michael conlon commented  ·   ·  Flag as inappropriate

    where is my junk mail folder. I just copy all the files injunk to aaajunk folder then delete them.

  • Anonymous commented  ·   ·  Flag as inappropriate

    My junk folder has vanished, it was there this morning and has now gone!

  • Anonymous commented  ·   ·  Flag as inappropriate

    All my local folders are gone. Also, all the email in my Junk folder cannot be deleted without causing a freeze (can't even close Thunderbird)

  • EJMORGAN@msn.com commented  ·   ·  Flag as inappropriate

    My junk folder is now missing. It was there, then a moment later it had disappeared? What is going on?

  • Ron commented  ·   ·  Flag as inappropriate

    I am missing several folders out of the blue. Tried to replace a couple of them, and now emails are missing from those new folders. I thought 'the cloud' would be a safe place to store these important emails.

    In trying to figure out what might be wrong, I cannot even find the version of Outlook Live I am using anywhere on the page.

    Using Edge Windows 10 and very frustrated

  • Richard Corcoran commented  ·   ·  Flag as inappropriate

    Same Issue. Junk Mail folder no longer there. It was there yesterday.

    Using Chrome, Windows 7. Clearing cache did nothing.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Junk mail folder and junk/block button have disappeared. Please restore.

  • Amy Morris commented  ·   ·  Flag as inappropriate

    My junk folder disappeared today. Desktop, Windows 10, Google Chrome.

  • Anonymous commented  ·   ·  Flag as inappropriate

    my junk mail folder is missing on my desktop using windows 10. I still have it on my ipad.

  • Anonymous commented  ·   ·  Flag as inappropriate

    My junk folder is gone! I cannot retrieve spam and the instructions to reinstall do not wok. Help!

  • J W commented  ·   ·  Flag as inappropriate

    Junk mail folder disappeared for me as well. Chrome, windows 10

  • Zed commented  ·   ·  Flag as inappropriate

    Signing in and out of my email worked for me. My junk folder is back. Try this solution to see if it works for you as well.

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