The "Top Results" items when searching aren't sorted by date, which is confusing.
It appears the Top Results items are sorted algorithmically based by relevance (?), but that ends up being counterproductive - especially when I know I want the most recent response to a set of threads with a unique keyword.
I've found myself searching multiple times and overlooking the result because it is at the bottom of the Top Results list even though it is the newest reply/thread.
You're already pulling out these as the most likely results - I don't see the benefit of sorting such a short list by relevance vs. something like date.
You can correct this in OUTLOOK too, you don't have to open the browser version. Go to FILE> OPTIONS> SEARCH and unclick the 'Show most relevant search results on top.
I found this thread because the "Top Results" had me wanting to throw my computer out a window. After seeing the solution for the desktop client, I decided to look in the browser client's settings. Sure enough, there is a switch.
1. Go to the "gear" in the top-right to open Settings.
2. In the "Search Outlook Settings" type, "search"
3. As you type, the suggestions below will populate. Select "Search Results"
4. In the new pop-up screen, you will the full Settings menu opened to the "Search" tab.
5. The first section in the "Search" tab is "Top Results". Select "Don't show top results"
6. Close pop-up menu and re-enter search.
Is there any solution to this? I use the browser outlook (because I have to not by choice) and I absolutely hate trying to search for emails. I'll know there's an email I'm looking for that was sent about a month ago, but a keyword search brings up emails from last year at the top half the time and then I need to go through them all one by one to find what I'm looking for instead of heading down to the approximate date. Is there any work around for this? It's stupid not to have a chronological search option for a program that is mainly used by businesses.
I agree with many of the responses (and the tone of frustration). I often search my emails with something like: "from:JohnDoe AND mykeyword1 AND mykeword2" and it is *incredibly* frustrating to get a jumble of emails, effectively randomly arranged.
Because of this behavior, I (and *all* of my coworkers) *dread* those occasions when we have to rely on outlook to trace discussions on a given topic (and no, conversation view does not address this -- subject lines change, and new interlocutors generate brand new emails with brand new subject lines, etc). In my opinion it was poor judgment to implement such a feature with not option to sort by date.
Focused Inbox and now Search Top results. This has not improved with the new outlook. Theme seems to be destroying perfectly functioning features rather the any improvement..yes do not forget Junk / Spam filtering failure.
Searching inbox and all folders does not mean need ot require the complete web to match key words
Please tell me how to search so that results are chronological. I have great difficulty finding tracking numbers and info from recent vendors because when I search to isolate that vendor the search isn't chronological so I can't expect to see the history of recent emails from the printer showing the tracking number. So I have to search visually through weeks of emails looking for a tracking number in this case. Anyway this shouldn't be a problem you shouldn't make such mistakes that so severely impact productivity.
Paul Redman commented
Agreed, a lousy feature - I think they need to learn the difference between filtering and searching.
Thanks @Rebel Pickle. It works for me
John Powell commented
Now I realize this post relates to Outlook.com... my issue (and Rebel's Rock Star solution) was related to Outlook client. I checked Outlook.com and sure enough, I agree with everyone else here - Top Results is not effective and should be "retired" or at least provide a way to turn it off. I checked all options and didn't find an obvious way to disable "Top Results".
John Powell commented
Agreed - Rebel Pickle is a rock star. In Outlook client I have been getting these weird "Received Date" two years in the future in the "Top Results" category. Tried a bunch of things like rebuilding OST, before finding this page and Rebel's solution... worked like a charm.
I can't help but add that any date in any software that can't be displayed as yyyy-mm-dd is going to lead to confusion at some point. Like or dislike ISO standards, this one makes sense in a global world.
I agree with the above and would like to add that the date column format should be changed to "1/4/20" instead of "Sun 1/4" or "Sun 10:30 pm".
It will be much easier to look at the dates sequentially that way.
thank you Rebel - you rock!!!!
Rebel Pickle commented
Solution: Go to the File tab and select Options. From the left-side menu, choose Search. Unclick the checkbox that reads "Show most relevant search results on top". Click OK.
Search results are now sorted by date, regardless of "relevance".
Can we turn off "Top Results" please?
"Top results" in Outlook email search (browser app) is AWFUL, please create ability to change this in settings.
I have just learned about this catastrophic failure on MS's part the hard way and, by the looks of it, will have to continue to waste time manually sorting all emails. What a fail.
I've seen lots of complaints about this feature already, over the space of several years, and yet this feature is still forced on users, I've not seen a single positive comment about it. it's just awkward, and another reason why I try to avoid using the web version of outlook when I can.
This is so bad, and I can't turn it off in the filter menu.
We need the ability to turn this "feature" off. Sort by date should SORT BY DATE.
Demarius Chrite commented
Not being able to filter search results in general seems like a huge oversight. It's the kind of thing that loses a lot of trust because it feels like Microsoft thinks it knows better when it steps beyond personalizing web searches and into your personal email searches, with no way provided to claw any control back.
I hope this is changed soon. This alone is reason enough to stop using the service.