The "Top Results" items when searching aren't sorted by date, which is confusing.
It appears the Top Results items are sorted algorithmically based by relevance (?), but that ends up being counterproductive - especially when I know I want the most recent response to a set of threads with a unique keyword.
I've found myself searching multiple times and overlooking the result because it is at the bottom of the Top Results list even though it is the newest reply/thread.
You're already pulling out these as the most likely results - I don't see the benefit of sorting such a short list by relevance vs. something like date.
Diann Kargus commented
see 6/23/2020 response. that's the fix! :)
I have same issue in outlook 2013 when I make search the results from older to newest >>> I tried to do many ideas but the issue still .
Still an issue!
Older messages display their full date, and sort properly. Recent messages display a shorter date, like "Wed 9:15".
End result is that the most recent messages are below the older messages.
You do have to wonder what complete idiots have come up with the idea to take away the ability to strictly order search results by date.
Absolutely agree that whomever decided relevance was more relevant than date order, has no idea what real life work is like.
Microsoft needs to leave the default config to someone that actually uses email in their work. "Relevant results" is subjective, chronological is objective and therefore more consistent.
I wish software developers would stop trying to guess what we want.
You can correct this in OUTLOOK too, you don't have to open the browser version. Go to FILE> OPTIONS> SEARCH and unclick the 'Show most relevant search results on top.
I found this thread because the "Top Results" had me wanting to throw my computer out a window. After seeing the solution for the desktop client, I decided to look in the browser client's settings. Sure enough, there is a switch.
1. Go to the "gear" in the top-right to open Settings.
2. In the "Search Outlook Settings" type, "search"
3. As you type, the suggestions below will populate. Select "Search Results"
4. In the new pop-up screen, you will the full Settings menu opened to the "Search" tab.
5. The first section in the "Search" tab is "Top Results". Select "Don't show top results"
6. Close pop-up menu and re-enter search.
Is there any solution to this? I use the browser outlook (because I have to not by choice) and I absolutely hate trying to search for emails. I'll know there's an email I'm looking for that was sent about a month ago, but a keyword search brings up emails from last year at the top half the time and then I need to go through them all one by one to find what I'm looking for instead of heading down to the approximate date. Is there any work around for this? It's stupid not to have a chronological search option for a program that is mainly used by businesses.
I agree with many of the responses (and the tone of frustration). I often search my emails with something like: "from:JohnDoe AND mykeyword1 AND mykeword2" and it is *incredibly* frustrating to get a jumble of emails, effectively randomly arranged.
Because of this behavior, I (and *all* of my coworkers) *dread* those occasions when we have to rely on outlook to trace discussions on a given topic (and no, conversation view does not address this -- subject lines change, and new interlocutors generate brand new emails with brand new subject lines, etc). In my opinion it was poor judgment to implement such a feature with not option to sort by date.
Focused Inbox and now Search Top results. This has not improved with the new outlook. Theme seems to be destroying perfectly functioning features rather the any improvement..yes do not forget Junk / Spam filtering failure.
Searching inbox and all folders does not mean need ot require the complete web to match key words
Please tell me how to search so that results are chronological. I have great difficulty finding tracking numbers and info from recent vendors because when I search to isolate that vendor the search isn't chronological so I can't expect to see the history of recent emails from the printer showing the tracking number. So I have to search visually through weeks of emails looking for a tracking number in this case. Anyway this shouldn't be a problem you shouldn't make such mistakes that so severely impact productivity.
Paul Redman commented
Agreed, a lousy feature - I think they need to learn the difference between filtering and searching.
Thanks @Rebel Pickle. It works for me
John Powell commented
Now I realize this post relates to Outlook.com... my issue (and Rebel's Rock Star solution) was related to Outlook client. I checked Outlook.com and sure enough, I agree with everyone else here - Top Results is not effective and should be "retired" or at least provide a way to turn it off. I checked all options and didn't find an obvious way to disable "Top Results".
John Powell commented
Agreed - Rebel Pickle is a rock star. In Outlook client I have been getting these weird "Received Date" two years in the future in the "Top Results" category. Tried a bunch of things like rebuilding OST, before finding this page and Rebel's solution... worked like a charm.
I can't help but add that any date in any software that can't be displayed as yyyy-mm-dd is going to lead to confusion at some point. Like or dislike ISO standards, this one makes sense in a global world.
I agree with the above and would like to add that the date column format should be changed to "1/4/20" instead of "Sun 1/4" or "Sun 10:30 pm".
It will be much easier to look at the dates sequentially that way.
thank you Rebel - you rock!!!!
Rebel Pickle commented
Solution: Go to the File tab and select Options. From the left-side menu, choose Search. Unclick the checkbox that reads "Show most relevant search results on top". Click OK.
Search results are now sorted by date, regardless of "relevance".
Can we turn off "Top Results" please?