E-mail from trusted sender ends up in Junk
This has been an issue in the previous revamp too. Even after adding the e-mail address of my bank to the safe senders list, I receive my bank statements in the Junk folder. I have a rule to filter messages into a separate folder. The header of the messages still says "This message is from a trusted sender".
Ankit J
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196 comments
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Anonymous
commented
I now have to check my junk folder daily for email from trusted senders, friends, and businesses that I do work with. This defeats the purpose of having a spam folder if I have to check it everyday. The spam filter doesn't work or it works too strongly. Frustrating. Thinking of alternatives. Maybe even moving to Gmail, which I don't particularly like and trust less than Microsoft.
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tobiasmatzat
commented
Neither adding the domain to 'safe senders and domains' nor to the 'safe mailing lists' work - mail still in Junk folder
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stfosorcimkcuf@outlook.com
commented
Email from contacts is being directed to Junk Email folder, despite repeatedly selected "not junk" and double checking that sender is in my contacts.
Stuff like this is why I switched my primary to Gmail.
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joelparnell8@msn.com
commented
All my legitimate emails from Paypal get put into the Junk folder but have the "Trusted Sender" tag and most fake Paypal emails go into my inbox.
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Anonymous
commented
I added the domain of the sender of a message that was inappropriately flagged as junk to the safe senders list. Messages from that domain are still being flagged as junk.
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prakash.thadani
commented
most of mails are going in junk
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Strutter 1
commented
junk email bug: Legitimate emails being sent to Junk folder. Fix your ******* FUBAR junk filters and STOP (ARRET) STOP sending good emails to Junk. Tired of reporting this. Outlook is a piece of ****.
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Gary Johnson
commented
Legitimate emails being send to Junk folder.
Outlook keeps sending legit emails to the Junk folder. Fix the ******* problem. Getting tired of continually reporting this **** FFS!!!!!
Outlook is a piece of ****.!!!! -
Anonymous
commented
junk mail filter
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Cristi Reid
commented
This is still occurring and is really annoying!
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Mark
commented
The senders I've added to the safe senders list are still getting sent to my junk folder. I've marked emails multiples times now as "this isn't spam" but this is still happening. Has something broken with Outlook's junk email processing?
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outlook_51FD936B53490DA0@outlook.com
commented
Can you make the safe senders list actually work? I have repeatedly added the transaction alerts from my credit card to the safe senders list yet they still keep getting marked as junk.
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Anonymous
commented
You guys have seriously got to get your **** together on what get's filtered into Junk Mail. I'm missing extremely important emails because you people are sending those emails into the junk folder. I'm looking for a new job and you are sending emails from recruiters and hiring managers into my junk mail. If Hotmail / Outlook wasn't anchored to my identity, I'd drop you guys today and look for a new email provider that doesn't send important emails into junk. I SHOULDNT HAVE TO REGULARLY JUNK MAIL FOR IMPORTANT MESSAGES!!!!!!!!!!!!!!!!!!!!!!!!!
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Jacob Clayton
commented
Lately more and more of my good emails are going to my junk folder from addresses I have worked with for years.
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Why?
commented
It's completely asinine. Trusted mail from Capital One and Wells Fargo ends up in spam folder. Junk mail from spammers who barely speak English ending up in inbox. Already had to switch to Gmail over Outlook at work. Don't really want to switch my home account, but not really any other options if this keeps up.
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Rob Dearden
commented
Actually allow domains listed in the safe senders list to be excluded from junk mail.
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leslie_harden
commented
system is screening messages from legitimate users to junk. This includes messages from Microsoft Outlook, regarding undeliverable mail and messages from others with whom I have previously corresponded.
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robert.hyman@hotmail.com
commented
Found an important email from a "Trusted Sender" in my junk directory this morning. That's less than useful.
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terraelise
commented
I don't know what the new 'Spambox' is, but I have a sender on my safe list that keeps ending up in this folder. I open the email and 'move' to my inbox, then it just jumps back to the folder. Why is this happening? Why is there a 'spambox' AND the 'Junk Email'? I need to get emails from this sender to my inbox.
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Anonymous
commented
Why are people I put on my Safe Senders List & who are not on my junk email list showing up in my JUNK MAIL FOLDER regularly?!?!?
