E-mail from trusted sender ends up in Junk
This has been an issue in the previous revamp too. Even after adding the e-mail address of my bank to the safe senders list, I receive my bank statements in the Junk folder. I have a rule to filter messages into a separate folder. The header of the messages still says "This message is from a trusted sender".
Ankit J
shared this idea
100 comments
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Jack Crombag
commented
Why do messages from formerly marked 'not spam' senders get dropped into Junk Email?
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Anonymous
commented
Why are e-mails that have been received for a long time, now going to Junk? Also I found e-mails from Inbox removed and put into Junk. This program is so awful.
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camille thoroughman
commented
Messages from accounts with whom I have recurrent shipments and payments should nOT be going to "Junk"
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witkop525@hotmail.com
commented
I am getting loads of spam in my inbox and some important message end up in my spam folder. This should be the other way around. Is Microsoft aware of the spam filter being pretty much broken?
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racoon271
commented
Doesn't stop putting good mail into Junk, even when put it in my contacts. Continues to put Junk mail into my inbox.
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thrufaithalone
commented
Bodies of e-mails are not showing. Safe senders are going to the junk file. Please fix this
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thrufaithalone
commented
Fix your buttons. Your safe senders button doesn't work. I have good mail sent to the junk folder. The blocker doesn't work for bad mail.
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Anonymous
commented
payments through paypal are going into my junk email and no matter what settings i alter it makes no difference.
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Angel
commented
My safe Emails that are IN MY Contacts list are constantly going to JUNK folder. I mark the emails as SAFE, yet they do not go directly to my Inbox.
This is so frustrating because IMPORTANT emails, such as bills or work emails are sent to Junk. I have to go through 100s of junk emails daily to look for the important emails.
HELP!! -
Anonymous
commented
Email addresses I've added to my safe senders list continue to go into my junk folder. I see that many people have this issue and a lot have switched to gmail, which I refuse to do. Please fix this issue as I am constantly responding to emails late because they are not being sent to my inbox. I respond to most emails from my phone, and since these emails are going into my junk folder, they are being sent to the hotmail.com email account set up in the HUB on my BlackBerry Z30. Spam emails don't get sent to the any email account in the HUB, and that's as it should be.
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Meilee Rafe
commented
Emails from contacts have been ending up in Junk Mail - very, very, very annoying. How do you fix it?
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jpwolfefce@hotmail.com
commented
Why is your SPAM filter arbitrary? It puts legit emails in the Junk folder and lets some obvious SPAM through?!
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Anonymous
commented
My important mail is going into Spambox!! How can I stop this???????
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BarryKimKidd
commented
I have done all these things your suggesting selecting "It's Not Junk" and the problem is still not solved as I keep having important messages from info@imkiddministries.com
going to Junk. Please help me change this. -
Anonymous
commented
Why have some of my regular contacts suddenly started going into the Junk folder?
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Rita Maxson Blizzard Morris commented
Getting my credit card statements in my Junk Email and noted as "this is a trusted sender". You need to fix this...you could cause someone a serious financial problem by having this potentially miss an alert!
When are you going to fix? -
Jeff Dafoe
commented
Fedex tracking updates always go to spam even though I've added "trackingupdates@fedex.com" as a safe sender dozens of times. I have no mail rules or anything that would cause this.
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Michele
commented
Some emails from sites like facebook and twitter are suddenly being sent in junk or deleted folder when they are supposed to not be. They are trusted sourced and i've already marked them as such. . .
Others outright suddenly stopped being sent into my inbox , and i'm lamenting about it now because I should be getting a email about a confirm code for one of the sites I need to use . . .
What should I do ?
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Michele
commented
I have the same issue I need a confirmation code from an email that's suddenly not being received now.
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Alan G
commented
Still happening.
Really, the best option is to allow us to turn off the spam filter. Way to many false positives. And senders in safe senders list are going to spam way too frequently!
My junk folder is my second in box, and I move just about everything into my inbox as soon as it hits the junk folder. So another work around is to allow me to make a rule saying if it something goes to junk folder then move it to the in box.
