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Still not opening PDF attached to emails.

The only way to see them is to download them to OneDrive's email attachment folder (direct download of attachment don't working either).

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64 comments

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  • San commented  ·   ·  Flag as inappropriate

    Not able to open any attached document from my mobile outlook app.

  • Patrick commented  ·   ·  Flag as inappropriate

    Open another email account (e.g., gmail) and forward your message there. You should have no problems downloading it there. That's what I do.

    Signed, hotmail.com user since 1999.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Slow to open, and now I cannot log out of Outlook.com. I also had a problem trying to attach a PDF. Not impressed!

  • Lana Oswald commented  ·   ·  Flag as inappropriate

    Clearing my cache and refreshing DOES NOT WORK! HELP! I need to be able to download dozens of attachments daily, and saving to OneDrive is a colossal waste of time!

  • Anonymous commented  ·   ·  Flag as inappropriate

    I can't download pdf attachments in my hotmail emails today, however, I can open them in preview

  • j_hie@hotmail.com commented  ·   ·  Flag as inappropriate

    *Cannot view password-protected PDFs anymore in preview*

    Some pdf attachments I receive are password protected. When i change to lower case when i'm typing in my password while previewing the pdf, the preview refreshes and essentially i can never complete my password therefore i can't view the pdf. I now have to download it every time.

  • Cathy commented  ·   ·  Flag as inappropriate

    Hi I cannot open my attachments on my email I think I have my application deleted how do I fix this ?

  • Anonymous commented  ·   ·  Flag as inappropriate

    I cannot view .pdf file attachments within Outlook. This has been the case since about May 2018.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Why can't we preview vs. download pdf in Outlook. Downloading is not
    necessary to most of the files I need to view. I have yet to see a proper response to this problem. This was never a issue before. Do I have to purchase something? Really, Microsoft.

  • Galaxy commented  ·   ·  Flag as inappropriate

    Hi, I had a similar problem where I would try to "preview" a pdf in my Outlook web app (not the desktop version) and the PDF would not show in the preview, I had to download it and open it separately. I finally found a solution, it was to do with my browser settings. I am using Firefox for my browser, so these are the steps for that browser, but if you're using a different browser try something similar.

    1 - go to your browser and click on the Menu settings button

    2 - go to Options

    3 - in the General tab, scroll down till you see Applications

    4 - when you see your PDF tool there (either Adobe or Nuance or similar), click on the drop-down arrow on the right-hand side of it, and select "Preview in Firefox"

    5 - then close the browser down, and re-open it

    6 - then try previewing a pdf in your Outlook web app and see if it works. For me, this fixed my problem.

    7 - if it still doesn't work, try going in to your Outlook and looking through your settings there as well.

    Good luck!

  • MattyUr commented  ·   ·  Flag as inappropriate

    still my pdf files are not available in preview mode. They work fine when I use older windows at work, and with WIn10home I see nothing but blank page. Nobody knows how to fix it?

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