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The new Outlook.com

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This is the forum where you can give us feedback about the new experiences in Outlook.com.

Please vote on ideas you like. If you have a new idea that hasn’t been submitted by anyone else, submit it. If you have many ideas, submit them separately. This will help us decide what to build next.

We’ll reply to top issues, and will consider other suggestions as well. Thanks for trying the beta!

For more information, check out our help page.

The new Outlook.com

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  1. Want Classic Back!

    Title: Want Classic Back: I want switched back to classic view. There is no option for me to switch to classic. I was forced to use beta. Please make it an option to choose.

    7,761 votes
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    2654 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    First off, I just want to thank each and everyone of you for taking the time and providing feedback on the new Outlook.com experience. I totally appreciate that updates can often be frustrating when things change. I also want to thank everyone that has provided feedback over the course of the Beta to ensure that we address feedback.

    With that being said, I do want to offer some types/advice on some options that you can select to get a view that is more in line with the old experience. This includes turning off the Colored bubbles :)

    First click on the Gear in the top right hand corner. This will load the Quick Settings Pane. This pane includes all of the key features that are likely different between the old experience and the new experience.

    To get a view that is similar to the old view I would turn off…

  2. Outlook update SO SLOW!

    Outlook update SO SLOW!
    Just tried looking for an email which turned out to be a year ago to the day, couldn't remember email address/identity of sender. Scrolling back through history is w-a-a-a-y-y slower than previous.

    5,143 votes
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    1448 comments  ·  Chat  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, we’ve fixed some things related to performance. Please create new suggestions or add more information if you are experiencing slow performance!

    We’ve created a forum which will allow you to better investigate.

    Form link:

    forms.office.com/Pages/ResponsePage.aspx?id..

    Thanks

    Colin

  3. 140 votes
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    219 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Block Sender

    It is ridiculous that I have to type in the address of the email that is sending me junk. Why would I want to open an email to get the address? Just hitting the Block Sender was so much safer. This is ridiculous.

    1,213 votes
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    184 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  5. Display Modes for Density or Compact

    isn't it possible to have more compact view? menus are taking lots of space in screen and way too annoying.

    5,842 votes
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    1482 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    I again thank each and everyone of you for using Outlook.com and for providing all of your feedback. I wanted to let you know that as of today we have enabled Density settings. There are three modes which control how tight and how much information is shown on the screen.

    To change the density settings click on the gear in the top right (settings). In the pane that opened you should see three setting Full, Medium and Compact.

    Hope this helps address some of the concerns around white space :)

    Thanks again,

    David Los

  6. New feedback

    This new version is garbage, confusing, with avatars that I do not want to see, few emails per page and visually horrible. They should ask the user if they like the new version or allow the previous one to be used. I'm going to close the account after many years. It's just Horrible !!!

    1,456 votes
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    120 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We appreciate that you took the time to write to us.

    You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.

    We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.

    You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.

    -The Outlook.com Team

  7. SPAM!

    The amount of annoying pop ups trying to push new "features" feels very untrustworthy. Mail services should not be confused with social interactive sites.

    182 votes
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    Completed  ·  69 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. I like the mode with the Reading Pane off

    You turned it on for me... can you let me turn it off?

    The Reading Pane takes up too much space on the right, and I want my previews to show up in an ordered way (right now it might be a little hard to tell which word belongs to which thing).

    29,237 votes
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    2107 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for trying the Outlook.com beta! We’re glad to inform that you can turn the Reading Pane off yourself by taking these steps:

    1. Go to Settings (you should see the Quick Settings in the side pane)
    2. Reading pane > Hide (it’s a radio button)

    If this is the mode you prefer, go right ahead and personalize your Outlook.com that way!

  9. PLEASE HELP WITH JUNK and SPAM!

    PLEASE HELP WITH JUNK and SPAM!

    I am getting A TON of really inappropriate and obviously spam e-mails. Whatever MSN and Hotmail are currently doing to ensure these do not come to our mailboxes (ANY folder, including JUNK - I DO NOT WANT TO SEE THIS!) is not working. Can I PLEASE speak to someone about this problem. It's been increasing over the last year and I'm really tired of it. It's not appropriate and these are very clearly not "real" e-mails. I do not have time in the day to block individually. PLEASE contact me about this problem. I'm…

    253 votes
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    360 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for taking the time to report your issues with our spam filters, as well as for using Outlook.com.

    I just wanted to let you all know that as of this morning we have made some changes to our spam filters. This should help reduce some of the levels of spam you may have been experiencing.

    Thanks

    David Los

  10. Can no longer drag & drop emails to folders

    Can no longer drag and drop emails to folders. It only works if that email is not the current one open. So if I have only one email left in my inbox (I like to keep my inbox empty) I can't drag and drop that last remaining email because that one is "open" I have to click on the little circle to the left of the email, then from the drop down folder menu click on the folder I want it to go to. This is more time consuming .This is using google chrome and IE and from other computers…

    1,167 votes
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    128 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  11. Rules are not working

    my email rule is not work

    1,059 votes
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    262 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you, everyone, for reporting this issue to us. We understand the frustration around this issue that has been ongoing for some time, and are working to track down issues.

    In order to help us pinpoint issues, please be as descriptive as possible in highlighting what your specific issue is when posting a comment.

    In the meanwhile, here are some instructions and help to attempt to mitigate issues with your Mailbox:

    - In order to create rules: 1) Right-click on a specific email and select “Create rule”. 2) Select the overflow menu in the top menu bar and click “Create rule”. 3) Click “Settings” → “Mail” → “Rules” → “Add new rules”

    - Rules run in order from top to bottom on your rules list in the rules settings page. If you have a rule created with the option “Stop processing more rules” (enabled by default), once that rule condition…

  12. 4,758 votes
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    1130 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the feedback! The colorful circles are what we call Sender Images. If you have a photo for that contact, it will be displayed when you have an email from them. When you don’t have a photo the circles are filled in with color and the initials of the sender.

    Now I totally understand that you don’t like them! I know not everyone enjoys every feature we introduce, however we do offer flexibility by disabling them if you don’t like them.

    To turn these off do the following:
    1) Click on the Gear in the upper right hand corner
    2) In the Quick Settings Pane that opened look for Sender Photos
    3) You can enable or disable the Sender photos right there.

    Thanks for the feedback, and please keep it coming!

    David Los

  13. Where is the block button in junk mail?

    Where is the block button in junk mail? I used to be able to instantly block an address, now I have to open the email, cut and paste the address, and go to settings to block?! I thought updates were supposed to make things easier, not add more work.

    408 votes
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    143 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for using Outlook.com!

    To block a user from the junk email folder, either:
    - Select one or more emails and click the “Not Junk” dropdown in the top menu bar → “Block”
    - Right-click on an email and select “Block”.

    Note: In non-junk folders, the option to block a user is under the “Junk” dropdown in the top menu bar

  14. When scrolling through mail it is auto jumping back to top of the page

    When scrolling down through emails it keeps randomly returning to the top of the list. When scrolling through older emails and having to wait for them to load into the list it is frustrating to have to go back down and wait each time for them to load.

    829 votes
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    333 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

    We’ve identified one of the issues with Firefox which will be fixed when Firefox updates to version 57.

    One of our users has also posted a solution for Firefox that seems to work that you can try in the interim:
    1) Type “about:config” in the address bar.
    2) Click the “I accept the risk” button.
    3) Type “accessibility.blockautorefresh” in the search box (though, you might not have to do this – for me it is the third item from the very top in config).
    4) Double-click on the first item that appears to modify the value to “true”.
    5) Restart Firefox.

    We are also working on improving reliability and performance while scrolling that will help alleviate this issue on other browsers like Chrome, Edge, and IE. Those changes should be available soon and we will update this thread once those have been released.

    Thank you for your patience and understanding.

  15. Problem with "Manage Subscriptions" & Junk Email

    Within the past 2 weeks I've been receiving excessive junk mail in my inbox, and most of it relates to subscriptions that I did not request, but which now show under Manage Subscriptions. I keep blocking the emails and have unsubscribed to the subscriptions in the mail tools, but I never had this problem before.

    199 votes
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    140 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

    Hey all! I’m sorry to hear that you’re experiencing these problems. Outlook does not subscribe you to any subscription emails, so these emails are from other senders who have your email address.

    You should be able to unsubscribe to these individually by clicking a link on each unwanted email. Alternatively, you can block the sender in settings by going to Mail > Junk email > Block Senders. https://outlook-sdf.office.com/mail/options/mail/junkEmail

    We’ll also be releasing a feature soon which will let you manage all of your subscriptions from inside your Outlook.com account… Stay on the lookout!

    Colin

  16. Rule Move all messages in the Inbox folder and all future messages "when creating a rule.

    Hello, Devs

    Please return the option to Move all messages in the Inbox folder and all future messages when creating a rule, it is of extreme importance this feature, THAT EXISTS THE YEARS in the classic version and was withdrawn in the new one.

    Why did they do that? They have taken a role that is important in day-to-day life.

    642 votes
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    57 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback.

    To create the sweep rule to move all messages from a user in the Inbox folder and all future messages:
    1) Select the email or emails with the senders you which to move
    2) Click the “Sweep” Button or click “Move-to → Move all emails from”
    3) Select the option “Move all messages from the Inbox folder and any future messages”
    4) Choose the folder you wish to move these messages to
    5) Click “Ok”

  17. Love Dark Mode

    Its fantastic to use dark mode for outlook mail and I hope that you will provide dark mode to other services such as One drive, One note and tasks etc

    382 votes
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    106 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. I simply do not like it. I do not understand why you people continue to ***** up an email service that did not need to be changed.

    I simply do not like it. I do not understand why you people continue to ***** up an email service that did not need to be changed. There was absolutely nothing wrong with the original Hotmail.

    586 votes
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    174 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    First off, thank you all for using outlook.com and for providing such great feedback. I wanted to address the feedback that you have left about not being able to do some of the advanced search that you had in the older outlook.com experience.

    We actually do have advanced search. When you click in the Search box at the top of the screen, it will expand and there is a “filter” icon. If you click that icon you should be able to do date search, attachments, etc.

    Hope this helps

    David Los

  19. Conversation view settings: disable conversation view or enable item view

    I like the look of the new beta, however I wish there was an option to turn off conversation view (i.e. all replies stacked in a single thread). Depending on how you use email, it can be really helpful to have all emails listed individually.

    9,820 votes
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    1153 comments  ·  Flag idea as inappropriate…  ·  Admin →

    December 2017: Thanks for your patience and continued use of the Outlook.com beta! We roll out new improvements every week, and are elated to announce that a recent update opened up this feature to you! You now can turn off Conversation View and show each item in your message list as its own entry. To do so, use the Settings (gear-shaped button) menu.

    We will continue to make other improvements to the Outlook.com beta experience; thanks for your support!

  20. 644 votes
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    258 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We appreciate that you took the time to write to us.

    You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.

    We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.

    You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.

    -The Outlook.com Team

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