OutlookUservoice_icon_outlook Outlook Feedback by UserVoice

The new Outlook.com

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This is the forum where you can give us feedback about the new experiences in Outlook.com.

Please vote on ideas you like. If you have a new idea that hasn’t been submitted by anyone else, submit it. If you have many ideas, submit them separately. This will help us decide what to build next.

We’ll reply to top issues, and will consider other suggestions as well. Thanks for trying the beta!

For more information, check out our help page.

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  1. Want Classic Back!

    Title: Want Classic Back: I want switched back to classic view. There is no option for me to switch to classic. I was forced to use beta. Please make it an option to choose.

    7,766 votes
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    2693 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    First off, I just want to thank each and everyone of you for taking the time and providing feedback on the new Outlook.com experience. I totally appreciate that updates can often be frustrating when things change. I also want to thank everyone that has provided feedback over the course of the Beta to ensure that we address feedback.

    With that being said, I do want to offer some types/advice on some options that you can select to get a view that is more in line with the old experience. This includes turning off the Colored bubbles :)

    First click on the Gear in the top right hand corner. This will load the Quick Settings Pane. This pane includes all of the key features that are likely different between the old experience and the new experience.

    To get a view that is similar to the old view I would turn off…

  2. Display Modes for Density or Compact

    isn't it possible to have more compact view? menus are taking lots of space in screen and way too annoying.

    5,842 votes
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    1483 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    I again thank each and everyone of you for using Outlook.com and for providing all of your feedback. I wanted to let you know that as of today we have enabled Density settings. There are three modes which control how tight and how much information is shown on the screen.

    To change the density settings click on the gear in the top right (settings). In the pane that opened you should see three setting Full, Medium and Compact.

    Hope this helps address some of the concerns around white space :)

    Thanks again,

    David Los

  3. Infinite scroll makes it impossible to get to old emails

    Previous iterations of outlook.com have used pagination or viewport scrolling to allow me to accurately jump to any point in the middle of my inbox. The new layout, however, uses infinite scrolling, meaning that if I want to view a message more than a few days old, I have to scroll to the bottom, wait for a few messages to load, scroll to the bottom, wait for more messages to load, ad infinitum.

    In fact, I can't any way in the new inbox of jumping to a historical email. If I can remember that I received an email at the…

    4,023 votes
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    252 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback! We recommend that you use Search to find older emails.

    If you click in the search bar, on the right (next to the search icon) you will see a dropdown menu that says “All folders”.

    Click on this menu, and then select the date range that you want to search in. Once you’ve applied this date range, you can search within just those dates to see your emails.

    Colin

  4. double click email / Pop Out

    I want to double click my message to see the full message rather than the squashed preview, it's missing some information unless I scroll the preview pane.

    878 votes
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    419 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  5. "Send" goes to drafts

    Everything I "send" goes to drafts and doesn't get sent.

    856 votes
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    525 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  6. 693 votes
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    103 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We appreciate that you took the time to write to us.

    You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.

    We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.

    You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.

    -The Outlook.com Team

  7. 663 votes
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    382 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We appreciate that you took the time to write to us.

    You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.

    We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.

    You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.

    -The Outlook.com Team

  8. BLOCK EMAIL ADDRESSES

    BLOCK EMAIL ADDRESSES - The option to block junk email addresses used to be on your menu along with Sweep, Move to and Delete. An update you made 1-2 years ago removed this, making it MORE cumbersome to block bogus email addresses. Now I have to (1) select one or more email addresses, (2) right-click, (3) then select Block. Please restore this to the menu bar.

    629 votes
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    127 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Hey, thanks for your feedback! You can currently do this from the menu bar. When you’ve opened an email (or selected multiple), click the “Junk” dropdown button in the command bar. You can find this button below the search bar, next to the “Delete” and “Archive” buttons. Then select “Block” from the menu that appears below the “Junk” button.

    Colin

  9. from

    Where is the FROM. I am sending a reply, but it is sending form my main email account. How do I change it so that it is FROM my alias?

    582 votes
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    63 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for using Outlook.com! To change the email address you’re sending from, do the following:

    1. Use the expansion button and open a dropdown of message actions (contains Save Draft, Insert Signature, …)
    2. Choose “Show From”
    3. Use the “From” button to change the email address you’re sending from

    We look forward to your continued feedback.

  10. Mail > Subscription

    Hotmail/Outlook- Mail > Subscriptions > I can not delete newsletters I did not subscribe to
    Under my settings>mail>subscriptions - there is a ton of newsletters/junk email/spam that I never added and can not delete. I don't know how they got there and how can i remove them.

    Image

    No matter what I've tried to delete these it doesn't work - spammers latched themselves this way?

    528 votes
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    379 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    We’ve finished the development work and will be rolling out a new version of the subscription manager over the next few weeks!

    You may see that your subscriptions are deleted and the subscription manager is reset. We’re doing this so that we can purge all of the incorrect subscriptions from your list.

    Colin

  11. It is not functional, it disperses me, before I found everything much faster. I do not like. Thanks for letting me comment.

    It is not functional, it disperses me, before I found everything much faster. I do not like. Thanks for letting me comment.

    413 votes
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    5 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We appreciate that you took the time to write to us.

    You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.

    We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.

    You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.

    -The Outlook.com Team

  12. Can't attach files - STILL!

    Outlook.com has become a failure. It would seem that 90% of the time I'm unable to send an email with an attachment as I get to notifications to say either "The following files couldn't be attached" or "this message can't be saved at the moment". If this is a lame attempt to have me use the cloud or go 'pro' it has failed. I will now go to Gmail. MS - you're becoming a legacy and not current and vital!!

    351 votes
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    Completed  ·  98 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  13. GET RID OF FOCUSED MAIL NOW!

    Get rid of the focused mail!, just sort by date cause i have to go through extra steps to find mail thats not there cause it didnt meet the criteria of focused, whatever that may be.

    332 votes
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    191 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    First off, thank you for using outlook.com, and for providing such great actionable feedback!

    I just wanted to let you all know that if you don’t like the Focused Inbox, you are able to easily disable it. When you disable it you will get all of your inbox items in a single view.

    To do this, do the following:

    1) Click on the Gear in the top right,
    2) this opens the Quick Settings Pane, from here look for Focused Inbox. Turn it off.

    Hope this helps!

  14. Shrinking emails!!

    the ads cause the email to shrink and makes it very hard to see the email. could you please remove the ads on the right side. Thanks

    272 votes
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    22 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for taking the time to provide us with feedback about the new Outlook.com experience! We truly value it and appreciate you picking us for your email!

    I did want to take a few seconds and let you all know that there is an option to get an ad free experience of Outlook.com. If you have an Office 365 subscription, one of the benefits is an ad free experience on Outlook.com.

    You can get an Office 365 subscription by clicking on the Get Premium button in the left hand column.

    For those that don’t want to get a subscription there are two other options that might feel better. First you can turn off the Reading pane. This will give more space when you open up a message.

    Secondly, you are able to double click on a message and open it in a pop-out window.

    Hope this helps!

    David Los

  15. Reply, Reply All, Forward, and Send missing

    The Reply All & Forward email is missing

    250 votes
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    147 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    First off, Thank you all for using the new outlook.com experience and for reporting feedback!

    The reply/reply-all/forward buttons are now available on the upper right corner of each email. You can also find reply/reply-all/forward in the command bar near the top of the screen when Conversation view is turned off.

  16. Full Inbox Please!

    I want to see my full inbox in chronological order, I don't want outlook to automatically try to filter it

    222 votes
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    25 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    First off, I would like to personally thank you all for using outlook.com and for providing all of the great feedback.

    I wanted to just drop you a note about the request for being able to see the inbox in a single view, not in the focused other view. We actually do support that right now.

    To disable Focused Other follow these simple steps

    1) Login to your outlook.com mailbox
    2) In the top right there is a Gear icon, This is settings click it.
    3) This opens up the quick settings view. From here you can disabled Focused Inbox.

    Once you have it disabled you will go back to the old view where everything is in a single Inbox view.

    Hope this helps

    David Los

  17. It's a mess.

    It's a mess. Someone went wild with the crayons. I'm an adult; I want my emails to be displayed in clean, clear and succinct manner. It's Email, not the next great novel. Stop trying to fix what isn't broken. The old hotmail was clean, and now I'm dealing with Focus and Other - sheer idiocy, so don't make worse than it is!

    217 votes
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    8 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    First off, thank you for taking time out of your day to try the new Outlook.com experience as well as providing feedback!

    Since you have left this feedback, we have introduced a lot of additional settings that will allow you to configure the experience to be closer to the classic Hotmail/Outlook.com experience.

    To get started click on the Gear in the top right.

    From there you might want to Disable Conversation View, Reading Pane, Sender Photos, Attachment Previews, Group messages by date, and Focused Inbox.

    Once you have those off it should look much more like the older experience.

    Hope this helps, and please keep the feedback coming!

    David Los

  18. show date and time of our reply to a message

    Lost feature: in the Classic version, showing at the top of a received message isa notation of the date and time when we replied to that message. It used to say, "you replied 10/19/2018, 7:34 am." Once I saw that confirmation, I knew whether to delete or move that received email from my inbox.

    This feature is important, as it confirms not only that I have replied and that the message was sent successfully, it allows me to easily reference that reply in follow up emails. I can easily search for and confirm the content of my reply by accessing…

    130 votes
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    22 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  19. BLOCK/STOP ALL ADS

    BLOCK ALL ADS
    I WOULD RATHER LOOK AT THIS THAN ANY ADS
    STOP THE AD HARRASSMENT

    117 votes
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    37 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  20. 101 votes
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    5 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback! You can make more emails appear on the same page in your message list by configuring the density settings of each message.

    Click on the settings gear, and open the quick settings pane. Then, set Display Density to Compact. Then, click on “View full settings” and search for “Message Preview Text”. Set “Message Preview Text” to “Hide message previews”.

    This should give you a much denser view of your emails!

    Colin

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