The new Outlook.com
We have partnered with UserVoice, a third-party service, to collect feedback from you and other Outlook users. Your use of the portal and your submission is subject to the UserVoice Terms of Service & Privacy Policy, including the license terms. Please do not send any novel or patentable ideas, copyrighted materials, samples or demos for which you do not want to grant a license to Microsoft.
This is the forum where you can give us feedback about the new experiences in Outlook.com.
Please vote on ideas you like. If you have a new idea that hasn’t been submitted by anyone else, submit it. If you have many ideas, submit them separately. This will help us decide what to build next.
We’ll reply to top issues, and will consider other suggestions as well. Thanks for trying the beta!
For more information, check out our help page.
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Why don't allow us to log out?! Please direct us on how to log out.
Why don't allow us to log out?! Please direct us on how to log out.
3 votesThanks for your feedback! In order to log out, click on the profile icon in the top right corner of the window. This is a round icon with either your profile image or your initials.
When you click this icon, a pane will expand. “Sign out” is one of the options on this pane.
Colin
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I am not able to check my contact list alphabetically while sending email by clicking on new email .
I am not able to check my contact list alphabetically while sending email by clicking on new email .
178 votesAs of yesterday, the Contact Picker dialog has been returned to an alphabetical A-Z sort order. As many comments show, lots of Outlook.com users are already seeing the fixed behavior. If you do not observe this in your Outlook Web session, you will need to refresh your browser (or maybe even clear your cache).
Again, the sort order not being alphabetical A-Z was always a bug and was never by design.
You may be interested to know the next item on our plan for the Contact Picker: Soon, there will be a way to type letters and by so doing filter the list down to matching entries. This means you shouldn’t need to scroll over and over, in the future.
Thanks for your continued support.
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Dark theme/mode for the phone app?
Dark theme/mode for the phone app?
29 votesThis is either coming or has been released already!
Colin
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SPAM!
The amount of annoying pop ups trying to push new "features" feels very untrustworthy. Mail services should not be confused with social interactive sites.
183 votes -
my email page is blank but showing some are there
email page blank
140 votesHey, I’m really sorry to hear you had this problem!
We had an issue for a couple days where some people weren’t seeing the mail in their inbox. This was resolved, though. Please let us know in the comments if you are still experiencing this problem!
Colin
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Folders disappearing
The folders list has evidently been 'enlarged' to the point that 'conversation history', personal folders like 'temp' and the 'new folder' tab all at the bottom of the folders list are now non-viewable...can you IT people not come up with a better solution to whatever it is that you're trying to do?
0 votesThank you for the feedback. I just wanted to let you know that there are different density settings that you can adjust. If you click on the gear in the top right and then select density settings. It will adjust the amount of spacing between each folder.
thanks
David Los
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Icons Not Updated
Product Icons not updated on the app menu on outlook (square dots in the top left)
0 votesThanks for the feedback. New icons will be rolling out shortly!
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Spammy "Manage ad cookies" notifications
"Manage add cookies" spam. Every 2-3 days I keep getting a pop-up from Outlook which resets my ad cookie settings and forces me to re-opt-out. Selecting it once should be enough...
5 votesWe just rolled out a fix for this issue, please let us know if you are still running into issues!
Colin
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Outlook name not showing properly
One of my friends started outlook today with his Gmail email address. When he presses on his photo on the top right in outlook web, it shows his new bizarre looking outlook address. He also cannot see his name. All what outlook shows is that outlook email address.
0 votesThank you for your feedback. We appreciate that you took the time to write to us.
You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.
We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.
You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.
-The Outlook.com Team
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Themes are not available with dark mode, also in dark mode the writing pan is still in light mode. make it dark.
Themes are not available with dark mode, also in dark mode the writing pan is still in light mode. make it dark. Make it possible that one could add custom themes and wallpapers that are live. No transparency and no blur effects and fluent design in outlook.com
18 votesFirst of thanks for the great feedback! I just wanted to provide an update. As of today, you should start being able to select a variety of themes when you have dark mode enabled! This should help you get a bit more customization!
Also rolling out soon is the ability to have compose in dark mode as well!
hope this helps!
David Los
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Dark theme with dark mode and dark writing pan
dark theme is not available with dark mode also in dark mode the writing pan is still in light mode. make it dark as well to avoid eyes irritation and save battery life as well
160 votesThis has been rolled out! Thanks for your feedback.
Colin
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Slow respond
advertisement load faster than mail
26 votesWe’re working on performance improvements currently. Can you give any more details about the browser / os / computer you are using, and when the slowness tends to occur?
Colin
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pictures in signature
I can see the inactive picture icon in the signature, but currently cannot upload any pictures to appear at the bottom of my emails in my signature! Please can you activate it asap!!!!
8 votesJust wanted to provide everyone a quick update. I am happy to say that you should now be able to go manage your signature (from settings) and add an image in the new Outlook.com experience.
Thanks for providing the feedback. We truly value it!
David Los
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about my account
I use my QQ email to register my microsoft account(outlook email). But when I use my QQ address to login, I couldn't access my outlook mail, only in my QQ mail. How to login my outlook email.
0 votesThank you for your feedback. We appreciate that you took the time to write to us.
You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.
We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.
You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.
-The Outlook.com Team
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Help
I am not receiving emails from certain clients and not able to get the help I need. I am willing to upgrade outlook to paid copy but cant reach anyone.
0 votesThank you for your feedback. We appreciate that you took the time to write to us.
You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.
We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.
You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.
-The Outlook.com Team
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Potential security issue: please respond.
I got a notification that I was locked out of my account, presumably for a security concern. I checked to see if there were any irregular logins and there didn't seem to be. Likewise, I don't see that anyone sent junk/spam mail from my account. Is there anything you can do to help me be sure that the account was not hacked or misused in any way, please?
0 votesThank you for your feedback. We appreciate that you took the time to write to us.
You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.
We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.
You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.
-The Outlook.com Team
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Need your help
how can I send email to your microsoft account team?
0 votesThank you for your feedback. We appreciate that you took the time to write to us.
You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.
We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.
You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.
-The Outlook.com Team
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0 votes
Thank you for your feedback. We appreciate that you took the time to write to us.
You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.
We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.
You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.
-The Outlook.com Team
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something goes wrong
Dear Authorized,
I have one more e-mail address which is ogun_jo@hotmail.com. However I can not reach this address because this website claims that this e-mail address is not exist. How can I reach this e-mail address? Please help.
0 votesThank you for your feedback. We appreciate that you took the time to write to us.
You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.
We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.
You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.
-The Outlook.com Team
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I think this doesn't work . I want help and to change my picture from grafefruit
can't change picture. still have grateful
0 votesThank you for your feedback. We appreciate that you took the time to write to us.
You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.
We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.
You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.
-The Outlook.com Team
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