OutlookUservoice_icon_outlook Outlook Feedback by UserVoice

The new Outlook.com

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This is the forum where you can give us feedback about the new experiences in Outlook.com.

Please vote on ideas you like. If you have a new idea that hasn’t been submitted by anyone else, submit it. If you have many ideas, submit them separately. This will help us decide what to build next.

We’ll reply to top issues, and will consider other suggestions as well. Thanks for trying the beta!

For more information, check out our help page.

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  1. Want Classic Back!

    Title: Want Classic Back: I want switched back to classic view. There is no option for me to switch to classic. I was forced to use beta. Please make it an option to choose.

    7,762 votes
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    2659 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    First off, I just want to thank each and everyone of you for taking the time and providing feedback on the new Outlook.com experience. I totally appreciate that updates can often be frustrating when things change. I also want to thank everyone that has provided feedback over the course of the Beta to ensure that we address feedback.

    With that being said, I do want to offer some types/advice on some options that you can select to get a view that is more in line with the old experience. This includes turning off the Colored bubbles :)

    First click on the Gear in the top right hand corner. This will load the Quick Settings Pane. This pane includes all of the key features that are likely different between the old experience and the new experience.

    To get a view that is similar to the old view I would turn off…

  2. Infinite scroll makes it impossible to get to old emails

    Previous iterations of outlook.com have used pagination or viewport scrolling to allow me to accurately jump to any point in the middle of my inbox. The new layout, however, uses infinite scrolling, meaning that if I want to view a message more than a few days old, I have to scroll to the bottom, wait for a few messages to load, scroll to the bottom, wait for more messages to load, ad infinitum.

    In fact, I can't any way in the new inbox of jumping to a historical email. If I can remember that I received an email at the…

    4,023 votes
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    249 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback! We recommend that you use Search to find older emails.

    If you click in the search bar, on the right (next to the search icon) you will see a dropdown menu that says “All folders”.

    Click on this menu, and then select the date range that you want to search in. Once you’ve applied this date range, you can search within just those dates to see your emails.

    Colin

  3. "Send" goes to drafts

    Everything I "send" goes to drafts and doesn't get sent.

    855 votes
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    398 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  4. Display Modes for Density or Compact

    isn't it possible to have more compact view? menus are taking lots of space in screen and way too annoying.

    5,842 votes
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    1483 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    I again thank each and everyone of you for using Outlook.com and for providing all of your feedback. I wanted to let you know that as of today we have enabled Density settings. There are three modes which control how tight and how much information is shown on the screen.

    To change the density settings click on the gear in the top right (settings). In the pane that opened you should see three setting Full, Medium and Compact.

    Hope this helps address some of the concerns around white space :)

    Thanks again,

    David Los

  5. "Get started" new box under emails

    I have this new "get started" section at the foot of my inbox and I cant delete it even though all the boxes are ticked. What is happening?

    35 votes
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    31 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  6. 645 votes
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    260 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We appreciate that you took the time to write to us.

    You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.

    We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.

    You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.

    -The Outlook.com Team

  7. Previewing attachments

    New way of previewing attachments doesn't display them properly, half the page is off the screen.

    25 votes
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    30 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  8. GET RID OF FOCUSED MAIL NOW!

    Get rid of the focused mail!, just sort by date cause i have to go through extra steps to find mail thats not there cause it didnt meet the criteria of focused, whatever that may be.

    332 votes
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    191 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    First off, thank you for using outlook.com, and for providing such great actionable feedback!

    I just wanted to let you all know that if you don’t like the Focused Inbox, you are able to easily disable it. When you disable it you will get all of your inbox items in a single view.

    To do this, do the following:

    1) Click on the Gear in the top right,
    2) this opens the Quick Settings Pane, from here look for Focused Inbox. Turn it off.

    Hope this helps!

  9. "empty folder" option on inbox is dangerous

    please disable the "empty folder" option when right clicking on inbox

    21 votes
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    29 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  10. show date and time of our reply to a message

    Lost feature: in the Classic version, showing at the top of a received message isa notation of the date and time when we replied to that message. It used to say, "you replied 10/19/2018, 7:34 am." Once I saw that confirmation, I knew whether to delete or move that received email from my inbox.

    This feature is important, as it confirms not only that I have replied and that the message was sent successfully, it allows me to easily reference that reply in follow up emails. I can easily search for and confirm the content of my reply by accessing…

    130 votes
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    22 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  11. Safelinks isn't working

    I can't click any link in any e-mail on any device.
    Service Unavailable
    HTTP Error 503. The service is unavailable.

    31 votes
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    33 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    First off thank you for reporting the issues you have been having with safelinks. There was a bug that did impact the safelinks for a short period of time. This has since been resolved and everything should be operating normally.

    If you are seeing anything else, please feel free to reach back out!

    Thanks

    David Los

  12. Shrinking emails!!

    the ads cause the email to shrink and makes it very hard to see the email. could you please remove the ads on the right side. Thanks

    272 votes
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    22 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for taking the time to provide us with feedback about the new Outlook.com experience! We truly value it and appreciate you picking us for your email!

    I did want to take a few seconds and let you all know that there is an option to get an ad free experience of Outlook.com. If you have an Office 365 subscription, one of the benefits is an ad free experience on Outlook.com.

    You can get an Office 365 subscription by clicking on the Get Premium button in the left hand column.

    For those that don’t want to get a subscription there are two other options that might feel better. First you can turn off the Reading pane. This will give more space when you open up a message.

    Secondly, you are able to double click on a message and open it in a pop-out window.

    Hope this helps!

    David Los

  13. Update is the worst.

    Your update has made your email service completely unusable. This is the worst. I can't even figure out how to delete multiple emails on the desktop version. Disappointed as it is such a pain to have to change my email over to a new service. I have had the same email for years. But since the update I can not even be bothered.

    Sometimes simple is better. You have completely wrecked everything that was great about hotmail.

    84 votes
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    7 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We appreciate that you took the time to write to us.

    You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.

    We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.

    You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.

    -The Outlook.com Team

  14. It is not functional, it disperses me, before I found everything much faster. I do not like. Thanks for letting me comment.

    It is not functional, it disperses me, before I found everything much faster. I do not like. Thanks for letting me comment.

    413 votes
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    5 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We appreciate that you took the time to write to us.

    You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.

    We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.

    You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.

    -The Outlook.com Team

  15. It's a mess.

    It's a mess. Someone went wild with the crayons. I'm an adult; I want my emails to be displayed in clean, clear and succinct manner. It's Email, not the next great novel. Stop trying to fix what isn't broken. The old hotmail was clean, and now I'm dealing with Focus and Other - sheer idiocy, so don't make worse than it is!

    217 votes
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    8 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    First off, thank you for taking time out of your day to try the new Outlook.com experience as well as providing feedback!

    Since you have left this feedback, we have introduced a lot of additional settings that will allow you to configure the experience to be closer to the classic Hotmail/Outlook.com experience.

    To get started click on the Gear in the top right.

    From there you might want to Disable Conversation View, Reading Pane, Sender Photos, Attachment Previews, Group messages by date, and Focused Inbox.

    Once you have those off it should look much more like the older experience.

    Hope this helps, and please keep the feedback coming!

    David Los

  16. you did not answer my original question

    did not receive any help to my query.

    17 votes
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    23 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Hey all,

    You can reach Outlook.com support by going to the Help pane (the ? icon in the header) and searching for solutions to your problem. If the solutions provided do not solve your problem, you can click “Yes” to “Still need help?” on the bottom. Then you’ll have the option to contact a support agent.

    Colin

  17. Cannot Empty Other

    Cannot empty Other without checking each email individually. What is going on??

    5 votes
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    13 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    If you look to the left of the Focused/Other buttons, there is a gray circle with the check inside. If you click that button, you will select all messages in Other. Then you can use the Delete button in the triage bar (above the Focused/Other buttons) to delete all, or move all, etc.

    Hope this helps!

    Colin

  18. Can not move subfolder to a folder of the same level as inbox/drafts folder

    I have one subfolder and I cant move it to the root level (same level as inbox/junk email/draft/sent items)

    30 votes
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    24 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    You can do this today!

    You can drag a subfolder to the top level folders and it will appear there. Alternatively, you can right click on a folder name and select “Move”. This will let you move the folder anywhere.

    We will look at updating the text to make it clearer.

    Colin

  19. double click email / Pop Out

    I want to double click my message to see the full message rather than the squashed preview, it's missing some information unless I scroll the preview pane.

    878 votes
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    419 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  20. Trouble with printing emails

    When I try to print certain emails, it will only print what was in the inbox or the entire webpage as one page. Exiting beta allowed me to print only the email directly.

    82 votes
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    126 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    First off, Thank you all for using the new outlook.com experience and for reporting feedback!

    I just wanted to let you all know that over the last few months we have been working on improving and ensuring the print experience is working as you expect.

    All of the known bugs and issues should be resolved. Please give printing another try. And as always, please leave any feedback you may have!

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