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The new Outlook.com

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This is the forum where you can give us feedback about the new experiences in Outlook.com.

Please vote on ideas you like. If you have a new idea that hasn’t been submitted by anyone else, submit it. If you have many ideas, submit them separately. This will help us decide what to build next.

We’ll reply to top issues, and will consider other suggestions as well. Thanks for trying the beta!

For more information, check out our help page.

The new Outlook.com

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  1. Can no longer drag & drop emails to folders

    Can no longer drag and drop emails to folders. It only works if that email is not the current one open. So if I have only one email left in my inbox (I like to keep my inbox empty) I can't drag and drop that last remaining email because that one is "open" I have to click on the little circle to the left of the email, then from the drop down folder menu click on the folder I want it to go to. This is more time consuming .This is using google chrome and IE and from other computers…

    1,167 votes
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    128 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  2. Rules are not working

    my email rule is not work

    1,059 votes
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    262 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you, everyone, for reporting this issue to us. We understand the frustration around this issue that has been ongoing for some time, and are working to track down issues.

    In order to help us pinpoint issues, please be as descriptive as possible in highlighting what your specific issue is when posting a comment.

    In the meanwhile, here are some instructions and help to attempt to mitigate issues with your Mailbox:

    - In order to create rules: 1) Right-click on a specific email and select “Create rule”. 2) Select the overflow menu in the top menu bar and click “Create rule”. 3) Click “Settings” → “Mail” → “Rules” → “Add new rules”

    - Rules run in order from top to bottom on your rules list in the rules settings page. If you have a rule created with the option “Stop processing more rules” (enabled by default), once that rule condition…

  3. When scrolling through mail it is auto jumping back to top of the page

    When scrolling down through emails it keeps randomly returning to the top of the list. When scrolling through older emails and having to wait for them to load into the list it is frustrating to have to go back down and wait each time for them to load.

    829 votes
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    333 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

    We’ve identified one of the issues with Firefox which will be fixed when Firefox updates to version 57.

    One of our users has also posted a solution for Firefox that seems to work that you can try in the interim:
    1) Type “about:config” in the address bar.
    2) Click the “I accept the risk” button.
    3) Type “accessibility.blockautorefresh” in the search box (though, you might not have to do this – for me it is the third item from the very top in config).
    4) Double-click on the first item that appears to modify the value to “true”.
    5) Restart Firefox.

    We are also working on improving reliability and performance while scrolling that will help alleviate this issue on other browsers like Chrome, Edge, and IE. Those changes should be available soon and we will update this thread once those have been released.

    Thank you for your patience and understanding.

  4. Rule Move all messages in the Inbox folder and all future messages "when creating a rule.

    Hello, Devs

    Please return the option to Move all messages in the Inbox folder and all future messages when creating a rule, it is of extreme importance this feature, THAT EXISTS THE YEARS in the classic version and was withdrawn in the new one.

    Why did they do that? They have taken a role that is important in day-to-day life.

    642 votes
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    57 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback.

    To create the sweep rule to move all messages from a user in the Inbox folder and all future messages:
    1) Select the email or emails with the senders you which to move
    2) Click the “Sweep” Button or click “Move-to → Move all emails from”
    3) Select the option “Move all messages from the Inbox folder and any future messages”
    4) Choose the folder you wish to move these messages to
    5) Click “Ok”

  5. Hard to tell between read and unread messages

    I liked some of the ideas being used in beta, but I hate the new layout! I found it far less readable. It was more difficult to differentiate between read and unread messages quickly. I'd love the option to change the layout to what I prefer. It was enough to make me opt out.

    2,683 votes
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    Completed  ·  257 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  6. Where has the "Move all email from" option gone?

    Where has the "Move all email from" option gone? It is no longer available under the "Move to" drop-down menu. I used to be able to open an email message, choose "Move to", then choose "Move all email from", it would auto-fill the sender from the selected message, then I would select a folder, and it would sweep my inbox and move all emails from that sender to a folder. I no longer see that option. The "Sweep" option only gives an option to delete. Very frustrating!

    113 votes
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    116 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  7. Advanced search

    How do I do an advanced search in the beta? Specifically, how do I search by date?

    274 votes
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    165 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

    Hello – I just wanted to let you know that we have enabled search date ranges in the new Outlook.com experience.

    If you click into the search bar at the top of the screen, you will see a filter view in the right of the search box. If you click that you can see you can now enter date ranges.

    Hope this helps!

    David Los

  8. dark/night mode is essential

    Nowadays a dark or night mode is a necessary feature IMO.

    1,129 votes
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    386 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

    It is my greatest pleasure to share this piece of news with you: Dark Mode is here, on the new Outlook.com!

    What is Dark Mode?
    Dark Mode is a more-pleasant way to read your Outlook.com email if you prefer interfaces that are less bright or if you are in a low-light environment. Dark Mode is available on the new Outlook.com experience (formerly known as the Outlook.com Beta experience) only.

    How do I turn it on?
    To turn on Dark Mode, open the Quick Settings panel by selecting the Gear icon at the top of your screen. The option to enable Dark Mode is near the top of the panel, immediately under Theme selection. If your browser is unable to support Dark Mode, consider using Microsoft Edge.

    Why is Dark Mode not a theme?
    When we designed Dark Mode, we debated having it exist in Outlook.com as a theme. We quickly…

  9. Hate the beta

    i really hate
    the new update
    hate hate hate
    the new update
    it not even great
    the new update
    reasons why i hate?
    why i can think of 8
    so change it back mate
    to the old update

    (BTW the only good thing is colours)

    1,059 votes
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    178 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

    First off, I just want to thank each and everyone of you for taking the time and providing feedback on the new Outlook.com experience. I totally appreciate that updates can often be frustrating when things change. I also want to thank everyone that has provided feedback over the course of the Beta to ensure that we address feedback.

    With that being said, I do want to offer some types/advice on some options that you can select to get a view that is more in line with the old experience. This includes turning off the Colored bubbles :)

    First click on the Gear in the top right hand corner. This will load the Quick Settings Pane. This pane includes all of the key features that are likely different between the old experience and the new experience.

    To get a view that is similar to the old view I would turn off…

  10. Small message displaying area

    The screen is divided into four parts where the message displaying area looks small, it feels congested to me. The round icon colour for the contacts can be darker so it would blend in with the UI. The fonts look good, spam filter is awesome, surfing speed is good, and ads on the right side is not that annoying till now for me.

    388 votes
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    208 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

    First off, thank you for taking the time to provide feedback about your experiences with the new Outlook.com experience.

    We have been working to adjust the experience based on all of your feedback. Since we have introduced some settings, I wanted to make sure you were all aware of them.

    When you are signed in, you can click on the gear in the top right hand corner. From here it will load the quick settings pane. This pane will allow you to disable/enable features that will make it feel more like the old experience.

    Specifically I want to call out the Reading Pane. The old experience had the reading pane defaulted to OFF. What I would recommend doing is trying to hide it and see if that helps improve your experience.

    Hope this helps

    David Los

  11. Keyboard shortcuts not working

    I'm trying the new open beta. In this preview, the keyboard shortcuts are not working. Even tried with different kb-shortcuts like Outlook.com, Gmail, ... It is set to Outlook (not Outlook.com) by default. The shortcuts were working in the old layout. Please fix ASAP.

    492 votes
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    275 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow an option to disable Safelinks

    The safelinks should be an option. I prefer to hover over the link and determine if it is junk

    50 votes
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    132 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  13. Search results do not show what folder a message is in

    In the previous version of Outlook, there was a column to show in what folder the message was found. Now it only displays the list of messages. Due to this, there is no way to know if the messages displayed are in Deleted Items, Inbox, Outbox, or custom folders. This is a pretty important feature for keeping emails organized.

    The "top results" makes search results more confusing. About 98% of the time I'm seeking a message from a sender and enter that into the search box. I don't need "top results" such as what an internet search performs. Just show…

    314 votes
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    70 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  14. There needs to be an option to delete/clear search history!

    There is no way to delete/clear search history in Outlook.com!!!!!! This is crazy! This is a basic necessity!

    187 votes
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    45 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for all of the great feedback, and for using outlook.com! I just wanted to let you know that everyone should be able to clear their search history now.

    To do this follow these steps

    1) Click the Gear/Cog in the top right hand corner
    2) Click Full Settings at the bottom of the Quick Setting Pane
    3) Select General in the left
    4) Select Export

    From here you can delete your search history, export it if you want a copy, or request an export of your mailbox.

    Hope this helps!

    David Los

  15. Could not finds OPTIONS to list blocked email addresses etc. Visually it is better.

    I want to be able to view and edit blocked emial address/domains.

    166 votes
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    14 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback!

    You can see your list of blocked senders by going to:
    Settings (Gear icon at top-right) → “View all Outlook settings” → “Mail” → “Junk email”.

    You can add, edit and delete senders and domains – and you can now search through your list.

  16. Unable to find search feature

    Unable to find the search feature.

    35 votes
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    49 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all – First off, thank you for using outlook.com and providing all of this wonderful feedback.

    I just wanted to provide an update that we do indeed have Search. The search box is actually located at the top of the screen.

    We have been working hard to improve the Search experience in outlook.com. This is also why we wanted to elevate the bar so it is front and center.

    Please keep the great feedback coming!

    Thanks

    David Los

  17. Very bad search process

    How to find mail TO somebody !!! easy before !!!!

    0 votes
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    1 comment  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We appreciate that you took the time to write to us.

    You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.

    We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.

    You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.

    -The Outlook.com Team

  18. no good

    did not give me an answer to my question - how do i unlock my old email account

    1 vote
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    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We appreciate that you took the time to write to us.

    You might enjoy the new Outlook experience more with a few changes to your settings, which you can find by clicking the gear icon. Try changing the setting for Conversation view to Off, changing the setting for Reading pane to Hide, and changing the setting for Attachment preview to Off.

    We’re always interested in new ideas, but we need some more specific feedback to fix the problem for you. If you have more detailed suggestions, please update your idea or add a new one.

    You might also find this help article useful: aka.ms/outlookcombetahelp. It has some simple steps to fix common problems.

    -The Outlook.com Team

  19. Make Categories a search refinement criteria in the search UI

    I find it frustrating that it is currently difficult to search by categories in Outlook online. The only way to do it is to type 'category:categoryName' in the Search box. Moreover you must remember the exact name of the category you want to search on.
    So please add Categories to the search refinement criteria alongside Folder, From, Date in the search refinement criteria UI; don't force me to remember all my categories by heart!

    26 votes
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    9 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

    I just wanted to update everyone. You are now able to search for categories in a few different ways.

    1) You can just type the category name into the search box at the top and it will do a category search.

    2) If you have a message that has the category applied, just click on it and it will search.

    For bonus, you can add the category search as a favorite and it will add it to your favorite folders on the left. one click to easily get all of the messages with that category.

    Hope this helps!

  20. Make a no threads option

    Cannot find email attachments easily with the thread. On my outlook 360 for instance I have thread completly turned off as this future makes conducting businsess very difficult and searches on the mobile phone a pain.

    9 votes
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    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
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