The new Outlook.com
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This is the forum where you can give us feedback about the new experiences in Outlook.com.
Please vote on ideas you like. If you have a new idea that hasn’t been submitted by anyone else, submit it. If you have many ideas, submit them separately. This will help us decide what to build next.
We’ll reply to top issues, and will consider other suggestions as well. Thanks for trying the beta!
For more information, check out our help page.
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Infinite scroll makes it impossible to get to old emails
Previous iterations of outlook.com have used pagination or viewport scrolling to allow me to accurately jump to any point in the middle of my inbox. The new layout, however, uses infinite scrolling, meaning that if I want to view a message more than a few days old, I have to scroll to the bottom, wait for a few messages to load, scroll to the bottom, wait for more messages to load, ad infinitum.
In fact, I can't any way in the new inbox of jumping to a historical email. If I can remember that I received an email at the…
3,645 votesThank you for your feedback.
We are investigating different ways to make accessing older emails easier for our users. We will report back when we have an update to this. Thank you for your patience!
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"Send" goes to drafts
Everything I "send" goes to drafts and doesn't get sent.
655 votesHey there, I understand that we’re having sporadic problems with sending email, specifically that they are being moved to the Drafts folder but don’t seem to be sending.
One reason why this could happen is if your account becomes flagged for suspicious behavior. If you find yourself in this situation, please follow account verification instructions that are shown on the draft.
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my email page is blank but showing some are there
email page blank
141 votes -
SPAM!
The amount of spam/phishing emails that are coming through my inbox these days is absurd. What is Microsoft doing to help filter these out before they get to a user? Shouldn't there be some sort of filter in place?
310 votes -
Return Receipt
Return Receipt when e-mail is sent
474 votes -
Rules are not working
my email rule is not work
979 votesThank you, everyone, for reporting this issue to us. We understand the frustration around this issue that has been ongoing for some time, and are working to track down issues.
In order to help us pinpoint issues, please be as descriptive as possible in highlighting what your specific issue is when posting a comment.
In the meanwhile, here are some instructions and help to attempt to mitigate issues with your Mailbox:
- In order to create rules: 1) Right-click on a specific email and select “Create rule”. 2) Select the overflow menu in the top menu bar and click “Create rule”. 3) Click “Settings” → “Mail” → “Rules” → “Add new rules”
- Rules run in order from top to bottom on your rules list in the rules settings page. If you have a rule created with the option “Stop processing more rules” (enabled by default), once that rule condition…
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Deleted items re-appearing
Getting really sixk of deleting emails only to have them reappear multiple times.
334 votesThank you for submitting feedback on this issue. We are actively investigating what may be occurring here and plan to address this issue as quickly as possible. Whenever possible, please also include your browser and browser version so we can better isolate the problem. Thanks for your continued help!
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When scrolling through mail it is auto jumping back to top of the page
When scrolling down through emails it keeps randomly returning to the top of the list. When scrolling through older emails and having to wait for them to load into the list it is frustrating to have to go back down and wait each time for them to load.
800 votesWe’ve identified one of the issues with Firefox which will be fixed when Firefox updates to version 57.
One of our users has also posted a solution for Firefox that seems to work that you can try in the interim:
1) Type “about:config” in the address bar.
2) Click the “I accept the risk” button.
3) Type “accessibility.blockautorefresh” in the search box (though, you might not have to do this – for me it is the third item from the very top in config).
4) Double-click on the first item that appears to modify the value to “true”.
5) Restart Firefox.We are also working on improving reliability and performance while scrolling that will help alleviate this issue on other browsers like Chrome, Edge, and IE. Those changes should be available soon and we will update this thread once those have been released.
Thank you for your patience and understanding.
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Scroll Bar Disappearing
How the **** can you subject your users to a product as bad as this?
The scrol bar keeps disappearing. The list of emails keeps updating.
Are you mad?
346 votes -
Can't attach files - STILL!
Outlook.com has become a failure. It would seem that 90% of the time I'm unable to send an email with an attachment as I get to notifications to say either "The following files couldn't be attached" or "this message can't be saved at the moment". If this is a lame attempt to have me use the cloud or go 'pro' it has failed. I will now go to Gmail. MS - you're becoming a legacy and not current and vital!!
196 votes -
The sender's original message will be included. This message can't be sent right now. Please try again later.
Why do I somethings get this error message(s) when sending email? "The sender's original message will be included.
This message can't be sent right now. Please try again later. "136 votesHey there, I understand we’re experiencing some issues when composing and trying to send an email.
This happens when the Outlook Web session you’re running loses connection with the server. It’s an issue that we are actively looking into right now.
Some comments mention that disabling your antivirus software might make the problem go away. I want to clarify that we do not recommend this solution.
Thank you for your patience.
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Problem with "Manage Subscriptions" & Junk Email
Within the past 2 weeks I've been receiving excessive junk mail in my inbox, and most of it relates to subscriptions that I did not request, but which now show under Manage Subscriptions. I keep blocking the emails and have unsubscribed to the subscriptions in the mail tools, but I never had this problem before.
115 votes -
PLEASE HELP WITH JUNK and SPAM!
PLEASE HELP WITH JUNK and SPAM!
I am getting A TON of really inappropriate and obviously spam e-mails. Whatever MSN and Hotmail are currently doing to ensure these do not come to our mailboxes (ANY folder, including JUNK - I DO NOT WANT TO SEE THIS!) is not working. Can I PLEASE speak to someone about this problem. It's been increasing over the last year and I'm really tired of it. It's not appropriate and these are very clearly not "real" e-mails. I do not have time in the day to block individually. PLEASE contact me about this problem. I'm…
105 votes -
Block all sub domains from a top level domain
Outlook needs to allow users to block all sub domains given a top level domain, for example "*.xyz", not only specific domain name. Spammers are changing sub-domains every single day so block specific domains is not practical anymore. What happens is that after blocking "this.xyz" domain, I have myself struggling with spam from "that.xyz", "alsothat.xyz", "alsothis.xyz" domains.
250 votes -
Undo Button
Change the Undo button to its original functionality as well as positioning. Previously the Undo button was on the right hand side of Web Outlook, ever since the update it move it to the left hand side. On top of changing location the button doesn't have the same functionality... previously when viewing an e-mail and deleting one, the undo button was featured on the right hand side as well.
204 votes -
block senders
This No Longer Works
1) Select the item in the message list
2) Select the “Junk” dropdown in the top level menu bar
3) Select “Block”
I tried to block some unwanted senders today and the Block Sender NOW DOES NOT WORK. I sent 10 Sender To The Block List and none of them went to the list. I selected 1 at a time and tried to block it and it still did not go too my list. DO YOU TEST YOUR FIXES OR EXPECT CUSTOMERS TO HAVE TO DEAL WITH IT??? How Do I Block Them Now Have To…67 votes -
my junk folder is gone, so is my Focused and Others? Help!!!
Where are these folders? Did Microsoft change something the week of April 9th 2018??
732 votesWe’re sorry people are experiencing issues here. We have gone back to the old behavior for the left-hand folder tree to always show since last year and we hope this has addressed most issues.
There are some reports in the comments about individual folders not showing up. In order for us to get to the bottom of the issue, please post as much detail as possible in your comments. What steps are you taking? Which browser/computer/operating system are you using?
Thank you for your help.
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Outlook floods my friends' mail
When I send an email to friends, each message is sent separately even when I respond to an existing message. Which causes the load in my friends mailbox because if I write 10 messages instead of reaching as one message it comes in 10 messages.
Also in my box it appears about 10 posts which means that my box is also overloaded.
I corresponded a long time ago at Microsoft Community and have not been able to help me out there so I'm turning here. You might want to look there and see the attached pictures to figure out some…62 votes -
The calendar is very confusing. Hard to edit entries. Go back to the old version or let us decide which version we want to use!
Get rid of the new "Beta" version
98 votes -
I used to be able to alphabetically sort emails in folders by subject. This is no longer an option. Please add a subject sort.
I set up over 250 recipes using the subject sort that was previously available. Now I have a folder of recipes that I have to go through one by one to find a particular recipe. Please restore our ability to select a sort by subject within folders.
162 votesHi all – I just wanted to thank you all for providing feedback about the missing sort options and wanting the ability to sort by subject.
We have started the work to bring this feature to the new experience. It should start showing up for your accounts over the coming weeks.
I will keep this topic updated with the latest.
Thanks for the feedback!
David Los
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