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New experiences in Outlook.com

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This is the forum where you can give us feedback about the new experiences in Outlook.com.

Please vote on ideas you like. If you have a new idea that hasn’t been submitted by anyone else, submit it. If you have many ideas, submit them separately. This will help us decide what to build next.

We’ll reply to top issues, and will consider other suggestions as well. Thanks for trying the beta!

For more information, check out our help page.

New experiences in Outlook.com

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  1. Want Classic Back!

    Title: Want Classic Back: I want switched back to classic view. There is no option for me to switch to classic. I was forced to use beta. Please make it an option to choose.

    6,246 votes
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      2288 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

      First off, I just want to thank each and everyone of you for taking the time and providing feedback on the new Outlook.com experience. I totally appreciate that updates can often be frustrating when things change. I also want to thank everyone that has provided feedback over the course of the Beta to ensure that we address feedback.

      With that being said, I do want to offer some types/advice on some options that you can select to get a view that is more in line with the old experience. This includes turning off the Colored bubbles :)

      First click on the Gear in the top right hand corner. This will load the Quick Settings Pane. This pane includes all of the key features that are likely different between the old experience and the new experience.

      To get a view that is similar to the old view I would turn off…

    • The layout becomes more and more confusing.

      The layout becomes more and more confusing.

      3,340 votes
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        228 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
      • Outlook update SO SLOW!

        Outlook update SO SLOW!
        Just tried looking for an email which turned out to be a year ago to the day, couldn't remember email address/identity of sender. Scrolling back through history is w-a-a-a-y-y slower than previous.

        3,591 votes
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          892 comments  ·  Chat  ·  Flag idea as inappropriate…  ·  Admin →
        • Infinite scroll makes it impossible to get to old emails

          Previous iterations of outlook.com have used pagination or viewport scrolling to allow me to accurately jump to any point in the middle of my inbox. The new layout, however, uses infinite scrolling, meaning that if I want to view a message more than a few days old, I have to scroll to the bottom, wait for a few messages to load, scroll to the bottom, wait for more messages to load, ad infinitum.

          In fact, I can't any way in the new inbox of jumping to a historical email. If I can remember that I received an email at the…

          3,480 votes
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            163 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
          • Block Sender

            It is ridiculous that I have to type in the address of the email that is sending me junk. Why would I want to open an email to get the address? Just hitting the Block Sender was so much safer. This is ridiculous.

            1,154 votes
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              174 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

              To block a sender without clicking into an email, either:

              1) Right-click on that email to bring up a context menu
              2) Select “Block”

              or

              1) Select the item in the message list
              2) Select the “Junk” dropdown in the top level menu bar
              3) Select “Block”

            • too much line-spacing

              cumbersome! I'd like to know how to reduce line-spacing among messages (as the previous version)

              1,003 votes
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                87 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
              • Location of the trash symbol / Delete Button: Can click this accidentally

                the trash symbol for deleting an email is on a very inconvenient place, as you easily click this accidently when you want to see the content of the email.

                1,495 votes
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                  88 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • No feedback on Help or way to request extra help when given answer is wrong or out of date

                  No feedback on Help or way to request extra help when given answer is wrong or out of date :(

                  1,696 votes
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                    263 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                  • Display Modes for Density or Compact

                    isn't it possible to have more compact view? menus are taking lots of space in screen and way too annoying.

                    4,878 votes
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                      1274 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

                      First off, I want to thank everyone for providing feedback about spacing/whitespace/density controls. This is indeed something that we are evaluating and designing. At this time I don’t have an exact time frame for when this will be available, but we will keep this item updated as we progress with this work.

                      Thanks again for the feedback, and for using Outlook.com. Keep the great feedback coming.

                      David Los

                    • Page Freezes

                      There is lag within the new interface!!!
                      The program freezes when you click on a button- takes ten seconds to react!!!
                      Why the **** did you change it in the first place? It was fine, the way it was! This new interface, clearly isn't READY!!!

                      1,268 votes
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                        87 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • I like the mode with the Reading Pane off

                        You turned it on for me... can you let me turn it off?

                        The Reading Pane takes up too much space on the right, and I want my previews to show up in an ordered way (right now it might be a little hard to tell which word belongs to which thing).

                        29,229 votes
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                          2107 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          Thanks for trying the Outlook.com beta! We’re glad to inform that you can turn the Reading Pane off yourself by taking these steps:

                          1. Go to Settings (you should see the Quick Settings in the side pane)
                          2. Reading pane > Hide (it’s a radio button)

                          If this is the mode you prefer, go right ahead and personalize your Outlook.com that way!

                        • Please return to old version

                          Can not send out any new massages.
                          What in God's name happened to the Outlook E-Mail system ?

                          653 votes
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                            35 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
                          • Can no longer drag & drop emails to folders

                            Can no longer drag and drop emails to folders. It only works if that email is not the current one open. So if I have only one email left in my inbox (I like to keep my inbox empty) I can't drag and drop that last remaining email because that one is "open" I have to click on the little circle to the left of the email, then from the drop down folder menu click on the folder I want it to go to. This is more time consuming .This is using google chrome and IE and from other computers…

                            1,133 votes
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                              105 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

                              We’ve identified a bug in IE browsers related to drag & drop emails into folders and have a fix coming soon. We will update this post when a fix is ready.

                              Thank you for raising this issue to us and your patience as we resolve it.

                            • improve spam filters

                              Improve your SPAM filter which is next to useless. How may offers for "LULL" mattresses do you think I need? When my email was hacked it took only a few hours for Microsoft to suspend my account. Why can't you identify all these useless emails as easily?

                              1,280 votes
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                                543 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
                              • Where is the block button in junk mail?

                                Where is the block button in junk mail? I used to be able to instantly block an address, now I have to open the email, cut and paste the address, and go to settings to block?! I thought updates were supposed to make things easier, not add more work.

                                359 votes
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                                  110 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

                                  Thanks for using Outlook.com!

                                  To block a user from the junk email folder, either:
                                  - Select one or more emails and click the “Not Junk” dropdown in the top menu bar → “Block”
                                  - Right-click on an email and select “Block”.

                                  Note: In non-junk folders, the option to block a user is under the “Junk” dropdown in the top menu bar

                                • Rules are not working

                                  my email rule is not work

                                  670 votes
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                                    103 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                                  • When scrolling through mail it is auto jumping back to top of the page

                                    When scrolling down through emails it keeps randomly returning to the top of the list. When scrolling through older emails and having to wait for them to load into the list it is frustrating to have to go back down and wait each time for them to load.

                                    714 votes
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                                      260 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

                                      We’ve since made more progress with our investigation and have a hunch for what the issue is. It seems that it is a lot easier to run into the problem using Firefox than using a different browser, although the problem could affect any browser.

                                      ====

                                      We’ve heard multiple reports of this bad behavior on Firefox and are investigating. We’ve not heard any similar reports on other browsers, so that might be a possible alternative for now, while we work on resolving the real issue.

                                      Apologies.

                                    • Rule Move all messages in the Inbox folder and all future messages "when creating a rule.

                                      Hello, Devs

                                      Please return the option to Move all messages in the Inbox folder and all future messages when creating a rule, it is of extreme importance this feature, THAT EXISTS THE YEARS in the classic version and was withdrawn in the new one.

                                      Why did they do that? They have taken a role that is important in day-to-day life.

                                      634 votes
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                                        57 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

                                        Thank you for your feedback.

                                        To create the sweep rule to move all messages from a user in the Inbox folder and all future messages:
                                        1) Select the email or emails with the senders you which to move
                                        2) Click the “Sweep” Button or click “Move-to → Move all emails from”
                                        3) Select the option “Move all messages from the Inbox folder and any future messages”
                                        4) Choose the folder you wish to move these messages to
                                        5) Click “Ok”

                                      • Deleted items re-appearing

                                        Getting really sixk of deleting emails only to have them reappear multiple times.

                                        246 votes
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                                          291 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

                                          Thank you for submitting feedback on this issue. We are actively investigating what may be occurring here and plan to address this issue as quickly as possible. Whenever possible, please also include your browser and browser version so we can better isolate the problem. Thanks for your continued help!

                                        • New format is slow and doesnt work well on my computer.

                                          This is a terrible new layout. Why do you have to change this every 6 months? I might go to google and get a gmail account.

                                          305 votes
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                                            6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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